BBQGuys Pro FAQs

If you’ve heard anything about our Pro Team, then you already know it’s a no-brainer for contractors, builders, and other professionals who need the best grills and outdoor living products to get their jobs done. The exclusive pricing alone would make Pro Membership worthwhile, but personalized service from and immediate access to Pro Member Partners along with an expedited 3D design service really put it over the top — not to mention it’s all free! Still, you might be wondering how the whole thing works (hint: awesomely) and what it could mean for your business (more awesomeness). That’s why we’ve put together this FAQ covering all things BBQGuys Pro Team, from requirements and benefits to discounts and delivery.

We hope the information below answers all your questions, but if you still need something addressed, call 1-877-298-6375 or email Pro@BBQGuys.com. You can also contact Pro Team Manager, Bob Eland with any inquiries you may have. Our Pro Team is here to help you secure bids with the best possible products and service, so we look forward to working together!


What are the requirements to become a BBQGuys Pro?

Pros are licensed general contractors, landscape architects, home builders, remodelers, developers, designers, property managers, plumbers, and electricians (essentially, purchasing and procurement agents) who buy items on behalf of someone else. Those interested in signing up will be asked to provide a business license number along with a few bits of personal and company information. To join our Pro Team, please fill out the form on the BBQGuys Pro Team page and sit tight until we get back to you.

Back to top

What are the benefits of being a BBQGuys Pro?

How does “concierge service” sound? Pro benefits include but are not limited to: exclusive Pro pricing, expedited design service to help you win more bids, direct contact with a Pro Member Partner dedicated to answering your questions ASAP, and immediate access to management for more pressing issues. In short, we’re here to help you do your job better and more efficiently.

Back to top

How much does it cost to be a BBQGuys Pro?

It costs nothing to join the BBQGuys Pro Team. You receive a full suite of services, your customers complete better projects faster, and we get to help you secure jobs while bringing families closer together through the joys of grilling and outdoor living. Everybody wins!

Back to top

What kind of discount do you offer Pro clients?

Pro discounts vary depending on the brands purchased and the size of the order. Some items are sold at MSP (manufacturer set price) and can’t be discounted. That being said, freight costs are always covered, which is a major advantage in today’s chaotic shipping environment. The most important thing to remember is that Pro discounts are available ONLY through your Pro Member Partner; orders placed through our sales center aren’t eligible for Pro discounts.

Back to top

How do I get a Pro discount?

There are a few ways to secure exclusive Pro pricing:

  1. Shop online, but don’t fill out your information in the order fields or submit the order. Instead, email the cart number to your Pro Member Partner, who’ll rework the pricing and email you a discounted quote. You can then either pay online or call your Pro Member Partner to submit payment information. If you pay online, you’ll be billed when your items ship; this is sometimes an issue because it keeps the total cost authorized until the order ships. For this reason, most Pro Members prefer to make upfront payments over the phone to free up their credit for other jobs.
  2. Call your Pro Member Partner using their direct phone number found at the bottom of our BBQGuys Pro Team page. While you’re chatting about pricing, they can recommend better and more cost-effective items for your projects.
  3. If you want to order over the phone but don’t remember your Pro Member Partner’s direct number, call 1-877-298-6375 and ask one of our Pro Showroom Partners to connect you. This is the only direct 800 number to the BBQGuys Pro Team — again, ordering through our sales center won’t net any discounts for Pro Members.
Back to top

Is there a person I can talk to if I have questions?

Of course! You can reach out to your Pro Member Partner directly via their phone or email, or you can contact Pro Team Manager Bob Eland. Neither will bite — unless there’s a plate of BBQ in front of them, that is.

Back to top

Do I need to place a Pro order online, or can I call it in?

Either way is fine, but be sure to contact your Pro Member Partner for maximum savings before placing online orders. Please call only 1-877-298-6375 if you forget your Pro Member Partner’s direct line. In the meantime, we’re working on a Pro Only Portal that will include exclusive pricing for individual Pro Members to make shopping easier. Stay tuned!

Back to top

Do you accept purchase orders?

No; in an attempt to keep prices as low as possible, we don’t offer such terms at this time. No collections means better profits for our Pro Members.

Back to top

What are my payment options?

We currently accept credit cards — which most Pros use — debit cards, checks, and wire transfers. Be aware that checks take time to arrive and process, so consider project timelines when picking a payment option. PayPal, Amazon Pay, and Google Pay may also be available for online orders, so check with your Pro Member Partner for details if you wish to use any of those payment services.

Back to top

How can I be sure the products I order will arrive when I need them?

Our order system allows us to hold your in-stock items for up to 30 days at no storage charge, ensuring your products show up when you’re ready to start the job.

Back to top

Do you offer "just-in-time" delivery?

Not at this time, unfortunately. With the current challenges surrounding freight transportation, we’ve been unable to find a partner that can provide such a service. However, we just started working with a national freight company that plans to make just-in-time delivery available in mid-2022.

Back to top

Are your outdoor kitchen designs blueprints, or can I get blueprints from them?

Our free 3D outdoor kitchen designs are conceptual drawings, not blueprints. We offer these expedited renderings so Pro Members can show clients a 3D model of their project, which should help secure the bid. In fact, our Pro closer rate is about 90% when a free sketch from our design service is involved! Most experienced builders and DIY handymen are able to build from our conceptual sketches, so it’s a huge asset to have when bids are on the line.