Contact Us

Smiling man in BBQ apron standing outdoors with friends gathered around a table in a lush, green garden setting.

Outdoor Living Experts On-Standby

We're here to help provide an easy, enjoyable online shopping experience, so you can get back to the backyard. For any assistance, please call, chat, or message us and one of our outdoor living experts will be with you shortly.

Self-Service Options

How We Can Help

  • Answer any product questions.
  • Offer design expertise and services.
  • Modify or cancel orders.
  • Handle returns and exchanges.
  • Provide the status of your order.

Sales & Support Hours

Sales:
Mon-Fri: 7am - 9pm CST
Sat: 8:30am - 5pm CST
Sun: 9:30am - 6:00pm CST

Support:
Mon-Fri: 8am - 5pm CST
Sat and Sun: Closed

Message Us

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Customer Service Representative 1 Customer Service Representative 2 Customer Service Representative 3 Customer Service Representative 4 Customer Service Representative 5

Our customer service representatives are dedicated to helping you get the most out of your outdoor space by helping you in any way—from product comparisons and order questions to custom outdoor solutions and free 3D designs. Because, after all, life is better in your backyard.

Why Choose BBQGuys?

Learn more about us

Our customer service reps are real people offering great service, backed by 8 weeks of hands-on training with all of our products.

Founded in Baton Rouge in 1998, BBQGuys is proud to call South Louisiana home (yes, the food's as good as they say it is).

If you can dream it, we can design it. Our outdoor kitchen design experts have helped thousands of customers transform their backyards at no extra cost.

Great innovations build great products. Our R&D department develops high-quality, fairly priced grilling equipment.

BBQGuys does more than test and sell grills — we show you how to use them, too. Our experts provide the recipes and skills you need to be a grill master.

From food drives to historical preservation, we're passionate about lifting up and giving back to our community.

We strive for the perfect balance of workplace and community to create a fun, enjoyable environment for all of our employees.

What are our customers saying?

Join our email list for sales, recipes, buying guides, and more.

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Inc 5000 Honor Roll Twelve-Time HonoreeUnited States Senate Committee Business of the Week 2019