Napoleon Prestige 500 Natural Gas Grill - P500NSS-3
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Warranty

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Napoleon offers a Presidents Limited Lifetime Warranty. The aluminum castings, stainless steel base, stainless steel lid, porcelain enamel lid, and stainless steel cooking grids are warrantied for a lifetime. The stainless steel tube burners and porcelain-enameled cast iron cooking grids are warrantied for ten (10) years, plus half off for life. The stainless steel sear plates, stainless steel infrared rotisserie burner, and ceramic infrared burners (excluding screen) are warrantied for five (5) years, plus half off for life. All other parts are warrantied for two (2) years.

Refer to manufacturers manual for full warranty details.

Customer Reviews (26)

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Customer images featuring this product

David M
Laval, Qc
Verified Reviewer
Napoleon Grills - BV
 
★★★★★
★★★★★
BEST INVESTMENT - A whole new class of cooking
After buying, on average, a BBq every 3 years and picking some of the best rated by consumer groups, I finally feel like I bought my 1ST bbq. This is a whole new game now... the cooking is so accurate, so evenly spread, no more hot side, high or low, etc...unless you choose to create separate heat zones that work for you. Tools of the trade, you cannot call yourself a grill chef without a Napoleon.
 

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Carm's Grill
Markham Ontario
Verified Reviewer
Napoleon Grills - BV
 
★★★★★
★★★★★
Grilling at it's best.
Great BBQ steady even cooking though out the Grill.
  • Lamb cooked to perfection
 

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Ken S.
Gulf Shores, AL
Verified Reviewer
Napoleon Grills - BV
 
★★★★★
★★★★★
So far so good and having fun trying out everything.
Having fun with this grill so far. I've added the smoke box and used the rotisserie. Seems like a fun grill, built well and looks good. The SIZZLE Burner works extremely well. I live in a costal salt water area so only time will tell how this grill holds up but so far so good. 10 Times better built then the normal box store regulars.
 

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Big Bob
Psl FL
Napoleon Grills - BV
 
★★★★★
★★★★★
Great grill
Best grill I have ever had makes look like a grill master
 

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Ian P
Elmsdale, NS
Napoleon Grills - BV
 
★★★★★
★★★★★
Prestige 500 Propane Gas Grill
Great BBQ, set up was a snap. I love that the dials turn red when you turn on the gas.
 

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Ken Kurz
Cambridge, Ontario
Napoleon Grills - BV
 
★★★★★
★★★★★
Great Workmanship
My father bought a Natural Gas Napoleon about 30 years ago. When he passed away 10 years ago (2011) it was gifted to me. This BBQ is still in the original shape. Absolutely complete. Not even the burners have been replaced. I recently upgraded to the Prestige 500 because it was bigger. I hope to get many years from this one as well. Thanks Napoleon!
 

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John , Medina
Undisclosed
Napoleon Grills - BV
 
★★★★★
★★★★★
First Class Grill!!!!!!
I have a Prestise 500 and I am very Happy with it, first class! Also got the SS Grid Scraper #62031 which works Really Well and the SS Smoker Box #67013 works but you need to pick up the grilling grate to fill/refill it, not a good idea because it is hot, oilly, has food on it. Better if a Smaller replacement grate would be used, so you could use it and take the smoker box lid off and on.
 

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Jim M
Central NY
Napoleon Grills - BV
 
★★★★★
★★★★★
Best Grills Ever!
I love these grills so much that I owe two! Best grills I've ever owned.
 

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Tom L
Randolph, NJ
Verified Purchaser
Napoleon Grills - BV
 
★★★★★
★★★★★
Excellent Grill for people who care
I purchased a Prestige 500 to replace my MHP grill that I used for 26 years after very careful research. I liked the design of the Prestige 500 and the build quality, and assembly was not a problem. I LOVE this grill and we have enjoyed many great meals from it - fish, pork, beef and more. The rotisserie is fabulous for chicken - incredibly moist and flavorful. My main reason for the purchase was to get a larger grill area - I often cook meat, potatoes and veggies at the same time so cooking area needs to be big enough. I have been using my grill for almost six months now, and I can say that it is capable of generating an enormous amount of heat which can be challenging to moderate the temps to avoid burning the food. I will also note that I got the basic 500 Prestige grill - no side or rear burners needed for me.
Staff Response:
Thank you for your feedback! We are happy to hear that you love your Prestige 500's design and build quality. Do not hesitate to contact our Customer Solutions Department for some great tips regarding the heat moderation. If you would like some great grilling inspiration, here is the link to our recipes: https://www.napoleon.com/en/us/grills/recipes
 

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imani
Richmond Hill
Verified Purchaser
Napoleon Grills - BV
 
★★★★★
★★★★★
Excellent grill for a lifetime
Love the grill and the design. its once in a lifetime to own such a grill. excellent even heating capability and love the wave grill grids
 

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Expert Review

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The Skinny:
  • Rock-solid quality and lifetime warranty put it near the top of the Practical grill class
  • Thick, tent-shaped flame tamers hold up incredibly well for worry-free grilling
  • Infrared side sear burner delivers steakhouse results and unexpected versatility
  • Included rear infrared burner and rotisserie kit expand cooking options for entertainers
  • Phantom model features eye-catching matte black finish and a few notable upgrades

Napoleon has long been one of the top names in grilling, offering a combination of quality and affordability that few have been able to beat. Perhaps the best example of Napoleon’s incredible value is the Prestige 500 gas grill, a star of the Practical class that immediately became a favorite among our experts. From its impressive construction and warranty to strong performance and comprehensive features, the Napoleon Prestige 500 is designed with all the right things in mind. But you know how we do things around here: we had to get Chef Tony under the literal hood to see if our suspicions were correct.

Chef Tony’s Napoleon gas grill review included all the usual tests to measure quality, performance, and features, the 3 factors we use to determine any product’s value as it relates to cost. There are XRF and caliper tests on materials, thermocouple measurements and real-world grilling trials to gauge performance, and a watchful eye on the convenience of features throughout the whole process. This review was conducted on the freestanding Prestige 500 RSIB (rear and side infrared burners) model; there’s also a built-in option for outdoor kitchens, along with freestanding units that lack the pair of infrared burners. And we’d be remiss if we didn’t mention the Phantom model, which has a standout matte black finish along with upgraded cooking grids. Let’s get to it!

Quality:

The Napoleon Prestige 500 sets a high bar among Practical grills with both dependable construction and a lifetime warranty on most components.

As usual, Chef Tony’s first order of business was checking every part of the grill for steel quality and thickness. His XRF gun clocked 300-grade stainless steel in the following components: the exterior hood, control panel, cooking grates, flame tamers, tube burners, and drip pan. The interior hood liner, meanwhile, proved to be galvanized steel, while the firebox graded as rust-proof cast aluminum. The Prestige 500’s collection of materials left Chef Tony impressed and confident in the grill’s overall durability.

Chef Tony’s caliper measurements only reinforced that belief, starting with the exterior hood, which turned out to be 20-gauge stainless steel. He clocked 18-gauge stainless steel for both the flame tamers and front control panel, another reassuring sign of this grill’s durability relative to other Practical models. The solid stainless steel rods that make up Napoleon’s iconic wave cooking grids measured 7.5mm in thickness, and the tube burners below were an impressive 1.84mm thick — in Chef Tony’s words, “very heavy for a Practical-class grill.” The 3.5mm-thick firebox also caught his eye, but the real showstopper is the Prestige 500’s warranty. Napoleon offers lifetime coverage on the main components, along with a 15-year warranty on all other parts. “Not very common for a Practical-class grill,” Chef Tony says. “That’s pretty solid.”

Performance:

Good temperature metrics gave way to great real-world results, especially for the Napoleon Prestige 500’s hard-working flame tamers.

After coming away pleased with the Napoleon Prestige 500 gas grill’s quality, Chef Tony turned his eyes toward performance. He hooked up thermocouples across the cooking surface to measure temperature evenness, starting with a low-temperature trial that saw all burners on their lowest setting for 30 minutes. The average overall temperature was 343°F, which Chef Tony acknowledged was a little high before adding a caveat: “Keep in mind this test is run with all burners set to low; you can get a lower temperature by turning some of the burners off.” Next was the 15-minute preheat test with all burners on high; the average temperature hit 522°F, more than enough to achieve effective searing with a standard preheat. Finally, the high-heat experiment yielded an average temperature of 578°F after 20 minutes with all burners on high.

Those were solid numbers, but temperature deviation matters just as much as overall heat. Chef Tony observed which thermocouple produced the greatest difference between its individual readout and the overall grill temperature, noting its location as well. The largest low-temperature deviation occurred in the front-right corner of the grill, about 70°F shy of the 343°F average. The remaining 5 probes were within 36°F of the overall average. For the high-temperature test, the front-right quadrant once again featured the largest difference, checking in at roughly 150°F below the 578°F average. The other thermocouples fell within about 50°F of the grill’s average, which Chef Tony described as a “good range” despite the relatively large maximum deviation.

Numbers don’t tell the whole story, though. The trusty burger tests always sheds light on real-world performance, so Chef Tony loaded down the Napoleon Prestige 500 with beef patties and got to grilling. This experiment confirmed that the front of the grill burned a bit cooler, “but not to a deal-breaking level” for Chef Tony, who merely had to cook the burgers in that area for an extra minute or so. Through it all, Napoleon’s flame tamers exceeded expectations thanks to their tent shape that quickly rolls drippings down and away from the burners to reduce flare-ups. “There were plenty of flames broiling our burgers, but there weren't any that lost control or had to be extinguished,” Chef Tony says. “This was pretty impressive for a Practical-class grill, and certainly not something you see from the majority of them.” A round of grilled kebabs and veggies reaffirmed the effectiveness of the flame tamers. Overall, the Napoleon Prestige 500’s performance earned medium-high marks from Chef Tony. “This grill is an example of how sometimes a thermocouple test can look somewhat off, but the real-world test where you have fat rendering and all those things happening in the system shows a completely different outcome.”

Features:

An infrared sear burner, rotisserie capabilities, and SafetyGlow knobs highlight a well-rounded package of experience-enhancing features.

The first feature that jumped out to Chef Tony was Napoleon’s 14,000-BTU ceramic infrared side burner. These burners are ideal for all-over caramelization, but the Prestige 500’s stands out because of its adjustable cooking grate that can be raised for better searing or lowered to accommodate woks or pots and pans. When not in use, the burner lid can be closed to create additional prep space. Say Chef Tony: “Definitely a really cool feature for a Practical-class grill.” So is the 18,000-BTU rear infrared rotisserie burner, which pairs with the included rotisserie to present cooking options beyond traditional grilling.

At first glance, Napoleon’s SafetyGlow control knobs appear to be all style. But as their name suggests, they bring an important safety feature to the table — burners that glow blue when they’re off and red when they’re lit, allowing you to confirm from a distance that your grill is shut down. Chef Tony found the brand’s quick and reliable Jetfire ignition system to be equally helpful, with rear crossover channels that enabled him to light the entire grill from just a single lit burner. He also liked seeing secondary ignition in the form of a long metal match-holder clip for manual lighting, not to mention a full-width, slide-out drip pan that simplified grease management and cleanup. For those who choose the freestanding model, there’s much more to love in the cart itself: fully enclosed storage to stow propane tanks, a pair of side shelves with tool hooks and storage wells to keep grilling essentials close, and fold-down functionality on the right shelf to save space when storing the grill.

Though not necessarily a “feature,” the Napoleon Phantom Prestige 500 gas grill deserves a mention here. This special model includes everything we’ve noted for the original Prestige 500, but coated in a matte black finish that oozes luxury and mystique. Napoleon also upgraded their distinct wave cooking grids to cast stainless steel, while also swapping out the standard warming rack with a multi-functional rack featuring cutouts for wings and other appetizers. Phantom or original, freestanding or built-in, Chef Tony had high praise for the Napoleon Prestige 500 gas grill. “Overall, I definitely enjoyed testing and grilling on this Prestige,” he says. “For anyone who has been seriously considering this grill versus possibly other grills, I would say it definitely belongs on the top of your short list.”

Overall Rating

3.9 (out of 5)
Value
4.0 (what's this)
Design & Style
4.0 (what's this)
Construction
4.0 (what's this)
Innovation
4.0 (what's this)
Even Heat
4.0 (what's this)
High Heat
4.0 (what's this)
Minimum Flare-Ups
4.0 (what's this)
Temperature Range
3.5 (what's this)
Customer Service
3.5 (what's this)
Warranty
4.0 (what's this)

Questions & Answers (4)

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Question:
Is the bottom of the cabinet solid/flat if you get the natural gas model or does it still have the dip for the propane tank?
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Answer:
Hi Kerry. The natural gas model does not include the propane tank holder.

Asked by KerryAnswered by Joey, BBQGuys Expert

 
Question:
Can you take off the shelves on both side and slide it between 2 cabinets on either side?
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Answer:
Hi there! You could assembly the grill without the side shelves but I do not think they will fit inside the cabinet. Also if it helps, the side shelves do fold down. The width of the grill with the side shelves folded down is 41.75-inches.

Asked by tbov23Answered by Tiffany

This question was asked on a different product configuration.

 
Question:
What is the width of the grill with the side trays removed?
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Answer:
Hi Clayton. With the shelves folded down it is 41 3/4 inches wide. With the shelves completely removed it would be somewhere between 30-35 inches.

Asked by ClaytonAnswered by Joey

 
Question:
Hot hot does the sear station get? How does compare to the Weber Sear Station?
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Answer:
Hi Joel. Napoelon's sear station can reach up to 1800 degrees in about a minute.

Asked by JoelAnswered by Joey

 
Question:
Is the cover interior steel or cast aluminum?
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Answer:
Hi there! The interior of the hood is composed of steel.

Asked by SunnilaAnswered by Caroline

 

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Proposition 65

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WARNING: This product can expose you to chemicals including soot, which are knownto the State of California to cause cancer, and chemicals including carbon monoxide, whichare known to the State of California to cause birth defects or other reproductive harm. Formore information go to www.p65Warnings.ca.gov.

Shipping & Returns

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Free Shipping on orders over $49

Ship your entire order to your home for free, especially the big stuff! *Continental US only

When Will My Item Arrive?

Once shipped, items usually arrive within 3–5 business days. If your item or order is large, it may ship via one of our third-party freight carriers, which deliver from semi trucks with lift gates. Freight delivery is much more complicated than standard parcel shipping — you must schedule a drop-off time, be present for the delivery, and move items from the curb to your residence, among other differences. Sound stressful? If you prepare in advance with our guide to freight delivery, it doesn’t have to be.

We strongly encourage reading the entire freight delivery guide, but here’s a quick snapshot of what you need to be ready for when you order a large package:

  • Your freight carrier will call you to schedule a delivery window of about 4–8 hours
  • You’re required to be physically present at the specified delivery location during the scheduled window
  • Freight shipments are carried in semi trucks, which have lift gates to assist with unloading
  • Freight deliveries are dropped off at the curb and no further — not up the driveway, not the porch, not the garage, and most definitely not the backyard — so it’s on you to transport packages to their intended location
  • For an easier time hauling items to your home or backyard, arrange for at least 2 helpers to be on standby during your delivery window
  • You must sign for the shipment to indicate that you’ve accepted the delivery

Again, we recommend reading our entire breakdown of freight delivery so you can become familiar with the process. Trust us when we say that getting caught off guard with the strict requirements of freight delivery can lead to a whole lot of headaches.

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$6.95 Flat-Rate Shipping

Anything under $49 ships at one low price. If your order increases, your shipping stays the same!

30-Day Returns

Return all new, unused, and unassembled items in their original packaging, and we'll give you a full refund minus the cost of the original AND return shipping.

No Restocking Fee

Most companies charge a restocking fee. We just don't do business that way.

Message to our customers: Like all retailers and manufacturers, we’re currently experiencing well-publicized supply-chain issues and steel shortages that have caused some orders to be delayed. We sincerely apologize for any inconveniences arising from this situation, and we assure you we’re making every effort to solve these problems with our vendors and logistical partners.

So, why are some orders being affected? Major ports around the world are still operating at reduced capacity because of COVID-19 restrictions — on average, container boats sit at port for about 3 weeks before being unloaded. Combine these shipping inefficiencies with a scarcity of natural resources, and virtually every industry has been crippled to some degree. Yet we acknowledge that it’s our duty to meet these challenges head-on and work toward solutions so you can enjoy more time outdoors with the people you love. We appreciate your patience as we strive to smooth out our supply chain, and we thank you for choosing us for your grilling and outdoor living needs.

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