Napoleon Prestige 500 4-Burner Natural Gas Grill w/ Rotisserie & Side Burner - P500VRSIBNSS

Received the grill on a pallet, very well packaged. I assembled the grill mostly by myself with a little help lifting the lid/head assembly on to the frame. Took me approximately 2 hours using the assembly guide and a YouTube video. I must say the assembly guide could have been better, illustrations not very clear and I relied on the YouTube video mostly. Generally speaking not a huge effort to assemble. I assembled the grill in my garage and rolled it out across my lawn to the back deck of my house, fortunately the casters are very heavy duty so no problem there. The grill is beautiful, very well made and has some great features. I love the lit knobs that tell you when the gas is on - functional as well as aesthetically pleasing. Grill grates and flavor bars are heavy duty and work well. The grill fired up right away and reached temperature quickly. First cook was some thick sirloins that I prepared using the sear station which worked fantastically, then indirect heat to finish off. Steaks cooked perfectly and were a hit with my guests for dinner. Haven't tried the rotisserie function yet but plan to cook a whole Hutterite chicken using it. Previously had a major competitor's grill for decades and switched to Napoleon because of build quality, feature set and the fact that it was manufactured in North America. Extremely pleased with my purchase, highly recommend.

Great barbecue with everything as advertised. Heat and flame control is very accurate. They're both low settings and high settings.

Had my first Napoleon for over 22 years. Had to reload. Only fault I if you grill with the lid open it overheats and will burn ya. Have a towel handy. Other than that…5 star

Very uneven grilling. The front of the grill, about 25% doesn't grill at all

Total dog of a grill. The main grill doesn't get hot enough to sear and the side sear burner blows out with a light breeze. The main grill area doesn't even get hot enough to clean properly. So disappointed with this purchase. Do not recommend.

Yes, I've had this grill for 5 years. It has worked okay but not as well as I'd hoped. The drawbacks: 1) Customer support from Napoleon is TERRIBLE! I just had my grill quit sending gas to the burners. Callers to Napoleon service are told the wait will be more than one hour and I tried several times throughout the morning. Chat isn't any better. BBQ Guys tried to help but I suspect Napoleon's terrible customer support stymied them, too. I finally relied on ChatGPT to narrow down my problem. 2) Ordering parts is challenging. First, my model of P500 wasn't listed. Second, you find the parts department by clicking on warranty. On the positive side, I was charged $25 for a service/shipping fee but the regulator was free. 3) The striker on the side burner quit in a matter of weeks. 4) There's something to the criticism of other reviewers about uneven heat. However, even heat could just be the often-sought Holy Grail of BBQ grills. I see that my grill sells now for over two thousand dollars (I paid $1,400). I thought I'd get a marked improvement over Weber and others. After the dismal customer support, I would say Napoleon needs to work on improvement.

Nice grill should delete the bottle opener and plastic detail on front side shelf.

I bought the Prestige 500 RSIB in 2024 and used it for two summers, and I'm sorry I made the switch from the brand I used for 30+ years. The Napoleon grill has extremely uneven heating across the grilling surface. It's so much cooler at the front as to make this area unusable. The design of the lid, which slides over a fixed top, is something they call a feature, but I say is a bug. The effect of this design is to direct heat right back at the user. Overall, the grill emits loads of heat back at you. I even need a grilling glove to open the lid. Cooking is a very unpleasant experience. Speaking of heat, the grill gets so hot it is hard to control. If you want everything to cook at 900 degrees, this is your grill. I use my grill on a cement patio, which is intentionally unlevel (sloping away from the house and side to side). The slope causes the cart to rack, and this prevents the cabinet doors from opening. The wheels get stopped on even the slightest twig or crack in the cement. Because it was a major investment, I tried to like this grill, but I just can't.

A well made grill that will serve me well. It has an even temperature making it easier to cook. Looking forward to cook with the rotisserie, this grill is well thought out. I am so glad we bought this, it was pricey but worth the investment. Will keep you posted.

I was very impressed with the quality of my Napoleon. I especially like the back of the grill being totally enclosed. It keeps the squirrels out and other pests. Controls work nice and easy to adjust. I am very pleased so far. Crew dropped it off while I was at work and even installed my propane for me. Great service and I highly recommend to all who aren't sure. John