Napoleon Prestige 500 4-Burner Natural Gas Grill w/ Rotisserie & Side Burner - P500VRSIBNSS

I had the Prestige 500 for only 2 YEARS! Every 6 months the grate over the sear side-burner disintegrated. The 3 out of 4 casters collapsed. The plastic piece that holds each dial split making impossible to turn on. The igniter failed. The inside bottom floor rusted out. Yah, 12 year warranty. More trouble to keep getting pieces. This is a $300 grill with $1,000 worth of parts failures to justify the price. Let me repeat. 2 YEARS!!! If I could give zero stars, I would.

The Prestige 500 RSIB works great. Heats fast and large cooking area heats evenly. Side grill for searing works good on thick steaks not so good on thinner steaks.

It seems like a well made grill - the only issue is with 1 of the burners not lighting as fast as the others

I purchased the Prestige 500 expecting high-quality manufacturing, especially since it is built in North America. Unfortunately, the assembly process was a major headache. One of the key holes was not properly pre-drilled. When I tried to insert the provided hardware, the fit was so tight that the screw head snapped completely off, and I spent my entire afternoon trying to extract it. While the actual grilling performance might be fine, this lack of quality control makes me question the overall build and durability of the unit. I am leaving a low rating for now, but I am fully willing to update my star count depending on how customer service handles this issue.

I've had the grill about 2 weeks. I've used it 4 times in that period, three times with the main burners, once with the rotisserie. The first two times I used the grill it got up to temperature quickly and stayed there throughout the cooking process. The last two times it took much longer to heat and would not heat above 400, either with the main burners or the rotisserie burner. I've cleaned the burners, changed the propane tank and nothing has worked to get the temperature up. I like the grill but I'm disappointed at the performance after such a short time.

This is the nicest grill I have ever owned! Everything about it screams quality. It was easy to assemble and everything was packaged perfectly. I love that there is no styrofoam in the packaging. It is so easy to use and heats up quickly. The infrared sear burner gets so hot, I had to turn it down a bit. I have not tried the rotisserie yet but I will soon. The knobs illuminating red when the burner is on is a nice touch too. I'm looking forward to many years of delicious grilling!

My first Napoleon grille and couldn't be happier with the purchase. I was looking for something to replace my 28yr old grill. After spending time with the sales guy and some additional research, I decide to make the move. Beside looks, lifetime warranty, and local support, this grill cooks so evenly I could not believe it. I've also purchased a smoke box which seen to work very well for it not being a dedicated smoker. I also like the fact that it is made here in North America. You can't go wrong with a Napoleon.

Very happy with my Napoleon Prestige 500 thus far. Well built. Quality components. Heats evenly. Lots of options to cook food in different ways.

Everything is fine except the infrared grease catcher is ridiculous. Surely there is a better solution?!?!?

Received the grill on a pallet, very well packaged. I assembled the grill mostly by myself with a little help lifting the lid/head assembly on to the frame. Took me approximately 2 hours using the assembly guide and a YouTube video. I must say the assembly guide could have been better, illustrations not very clear and I relied on the YouTube video mostly. Generally speaking not a huge effort to assemble. I assembled the grill in my garage and rolled it out across my lawn to the back deck of my house, fortunately the casters are very heavy duty so no problem there. The grill is beautiful, very well made and has some great features. I love the lit knobs that tell you when the gas is on - functional as well as aesthetically pleasing. Grill grates and flavor bars are heavy duty and work well. The grill fired up right away and reached temperature quickly. First cook was some thick sirloins that I prepared using the sear station which worked fantastically, then indirect heat to finish off. Steaks cooked perfectly and were a hit with my guests for dinner. Haven't tried the rotisserie function yet but plan to cook a whole Hutterite chicken using it. Previously had a major competitor's grill for decades and switched to Napoleon because of build quality, feature set and the fact that it was manufactured in North America. Extremely pleased with my purchase, highly recommend.