Our Policies

1. Information We Collect and How We Collect It

We may collect information from you both directly and automatically when you use the Services. Some of this information may be considered “personal information” under various applicable laws. We consider information that identifies you as a specific, identified individual to be personal information (such as your name and email address), and we treat additional information, including IP addresses and cookie identifiers, as “personal information” where required by applicable law. Note that we may de-identify personal information so that it is non-personal, such as by aggregating it or converting it to a code, sometimes using a function commonly known as a “hash.” We will treat de-identified information as non-personal to the fullest extent allowed by applicable law.

We collect information in the following ways:

1. Information You Submit Via the Services - In the course of using the Services, you may provide us with certain information, including without limitation contact information (such as your name, shipping and billing addresses, phone number, and email address), information regarding your preferences and interests (such as via your lists), demographic information (such as your date of birth), transaction-related information (such as payment information and return and exchange information), content (such as reviews, survey responses, and feedback), financial information (such as when you apply for credit with one of our finance partners), and information submitted while interacting with our Customer Service team (such as via phone or chat).
2. Chat Boxes - When you participate in our Chat, BBQGuys can record and use your communications and the information you provide in order to assist you during the Chat to improve our products and services, and for marketing purposes. If you do not consent, please do not use the chat assistance feature.
3. Information We Collect Automatically From Your Use of the Services - When you use the Services, we, our third-party service providers, and our business partners may automatically collect certain information (“Usage Information”). One of the ways we collect Usage information is when you visit portions of the Services, our servers automatically generate logs to help us determine how people travel through the Services and to improve our services. Usage Information is generally non-identifying, but if we associate it with you as a specific and identifiable person, we treat it as personal information. This Usage Information includes your IP address and unique device identifiers (“Device IDs”) for your computer, mobile phone, or other device used to access the Services. A Device ID is a number that is automatically assigned to your device, and our servers identify your device by its Device ID. We will also collect and track other data and information relating to your device, including the Internet service provider you are using, the type of computer operating system you are using, and the type of browser you use. We may be able to collect or infer your approximate location based on your IP address or similar information that we collect. We track your activities on the Services such as the pages and content you access and your interactions with the content we provide.

We use the following types of tracking technologies (collectively referred to as “Tracking Technologies”) to automatically collect information when you interact with us online:

• Cookies and Local Storage - small text files stored locally on your device that help store user preferences. These technologies are able to store a unique identifier for a device to us to recognize the device whenever the device is used to visit the Services. These technologies may be used for many purposes by us, our service providers, and our third-party business partners, such as automatically collecting Usage Information, enabling features, serving advertisements to you online, and remembering your preferences. We may use cookies and other technologies to study traffic patterns on the Services, to study the effectiveness of our customer communications, to manage and measure the performance of advertisements displayed on or delivered by or through the Services, and to personalize your experience through the Services, such as to recognize you when you return to the Services. The information we store includes internet protocol (IP) addresses, browser type, Internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data. If you do not want to accept cookies, you can block them by adjusting the settings on your Internet browser. You can find more information about cookies and how they work at www.allaboutcookies.org.
• Web beacons (also known as clear GIFs and pixel tags) - small pieces of code used to collect usage analytics. They help us to determine, for instance, whether a page has been viewed or not and, if so, how many times. When you ask us to send you information on a promotion or a newsletter, we will use web beacons to establish how many of the emails are actually opened.
• Embedded scripts - programming code designed to collect information about your interactions with the Services, such as the links you click on. The code is temporarily downloaded onto your computer or other device from our server or a third-party service provider or business partner and is deactivated or deleted when you disconnect from the Services.

We use similar tools to collect such information from mobile devices. In addition, we may use a variety of other technologies that collect similar information for security and fraud detection purposes.

1. Information from Third Parties - We may receive information about you from third parties, such as data providers who enhance the information we have about you, publicly available information, or third parties that you integrate into the Services, such as social media platforms.
2. Social Media and Other Third Party Platforms - We may permit you to interact with social media and other third party platforms, including Google, Apple, Facebook, Twitter, Pinterest, LinkedIn, and YouTube. When you interact with third party platforms through the Services, we will receive information about you. We may also receive information about you if other users of social media give us access to their profiles and you are one of their connections or "friends." The information we collect is subject to this Privacy Policy. The information collected and stored by the third party remains subject to the third party’s privacy practices, including, without limitation, whether the third party continues to share information with us, the types of information shared, and your choices with regard to what is visible to others on that third-party website or service. We or the third party may allow you to disable or remove the application or feature, in which case we will no longer collect information about you through the application or feature, but we may retain the information previously collected.
   If you choose to post information to a third party platform, that information may be public and the third party may have access to information about you and your use of the Services. You may also choose to participate in a way that connects that third-party service with the Services, such as posting to one of our pages on a social media site. Doing so may allow us to collect (or the third party to share) information about you, including personal information, and the third party may allow us to re-post content related to us on our own services.
   In addition, these third parties may set their own cookies and collect information about your use of the Services, including your IP address or other device identifiers, and which areas of the Services you visit. Certain third-party platforms may be able to collect certain information on your visits to the Services regardless of whether or not you affirmatively interact with the feature and whether or not you are logged into (or have) an account. We encourage you to review the privacy policies of third parties that control platforms you post to or that connect to the Services and set your privacy preferences with them.

2. How We Use Your Information

We may use non-personal information for any purpose, including for advertising, research, and marketing purposes. We also use information that we collect, including personal information and Usage Information, as disclosed in this Privacy Policy and as follows:

1. to provide the Services to you and allow you to participate in the features the Services offer, including to register your account;
2. to fulfill, track, and recover your orders, including processing your financial information and payment methods to complete your transactions;
3. to customize and optimize our content for you, such as recommendations, promotions, and advertisements we display to you both when you use the Services and elsewhere online;
4. to provide information on products or services we think you may be interested in, including special offers and promotions from us, our advertisers, and third-party partners, using the contact information you provide;
5. to improve and monetize the Services, which may include tracking traffic, usage, trends and navigation patterns related to your activities on the Services and appending third-party data to your information;
6. to recognize you across our Services and across your devices;
7. to contact you to respond to your questions, feedback, or requests, or to provide you with support;
8. to communicate with you about the services, content, features or products you use or request, including to provide you with information concerning changes to the Services which may affect your account and/or your use of the Services, or in our discretion, changes to our policies;
9. to respond to subpoenas, court orders or legal process, or to establish or exercise our legal rights or defend against legal claims;
10. for internal business purposes, including to verify your identity, prevent fraud or other illegal activity, to prevent imminent bodily harm, or to protect ourselves and you from people violating our Terms of Service, or otherwise to protect our or third-party rights or interests, which may include sharing information with other companies, lawyers, courts, or other government entities; and
11. in any other way we describe when you provide the information, or otherwise with your prior consent.

3. How We Share Your Information

We may aggregate, de-identify, and/or anonymize any information collected through the Services such that such information is no longer linked to your personal information. We may share non-personal information (including hashed or other de-identified data) with third parties for advertising and other purposes.

In addition, we may share the information we have collected about you, including personal information and Usage Information, as disclosed at the time you provide us with information or your consent, and as described in this Privacy Policy, including:

1. Publicly Posted Content/At Your Request - If you post content publicly, such as in a review, your information will be shared with the public. We may also share information when you direct us to do so, such as if you consent to post a testimonial along with your name, if you choose to link your account with a social networking service or other third party application or feature through which information is shared, or if we present you with an opportunity to receive marketing offers from a third party. We do not share personal information with any third party for the third party’s own direct marketing purposes unless we first provide you with the opportunity to agree (by opting-in or electing not to opt-out). If you opt-in or if you do not opt-out at the time choice is provided, your personal information will be disclosed to that third party and will be subject to the third party’s privacy practices. We do not control the actions of third parties and you post content and share your information at your own risk.
2. Business Partners - We may share your information with business partners and similar third parties who we believe offer products and services that may be of interest to you. They may use your information for their marketing purposes.
3. Affiliated Entities - We may share information among our affiliated corporate entities for their business purposes.
4. Service Providers - We contract with certain companies to perform services on our behalf, including advertising, marketing assistance, e-mail delivery, hosting services, site maintenance and repair, security, quality assurance, customer service, surveys, and data research and analysis, and provide your information to them only to fulfill such services.
5. Sweepstakes, Contests and Promotions - We may offer sweepstakes, contests, or other promotions (any of which, a “Promotion”) that may require registration. By participating in a Promotion, you are agreeing to the provisions, conditions, or official rules that govern the Promotion, which may contain specific requirements of you (including, except where prohibited by law, allowing the sponsor(s) of the Promotion to use your name, voice, likeness, or other indicia of persona in advertising or marketing materials). If you choose to enter a Promotion, personal information may be disclosed to third parties or the public in connection with the administration of such Promotion, including in connection with winner selection, prize fulfillment, as required by law, or as permitted by the Promotion’s terms or official rules (such as on a winner’s list).
6. Employment Applications - If you apply for a job through the Services, we or our service provider(s) may ask you to provide self-identifying information such as your veteran status, gender, and ethnicity in conjunction with laws and regulations enforced by the Equal Employment Opportunity Commission and other federal, state, and local regulatory agencies. Providing such self-identifying information is voluntary, but if you do provide such information, we and/or our service provider may submit that information to the appropriate government or regulatory agencies to fulfill reporting requirements and use that information to defend against employment-related complaints. Please note that we may utilize a careers portal that is operated by a third party, in which case, your registration and use of the careers portal will be subject to the third party’s privacy practices as disclosed on the portal.
7. In Connection with Business Transactions - In the event BBQGuys undergoes a business transition, such as a merger with or acquisition by another company, or sale of all or a portion of its assets, we may transfer your personal information and other information to the successor organization in connection with such transaction, including during the course of any due diligence. By providing your personal information, you agree that we may transfer such information to the other entity in such a transaction without your further consent. If material changes to our privacy practices will occur as a result of the business transition, BBQGuys or its successor will attempt to notify you, including by posting a notice on the Services so that you can elect whether to delete your Account.

4. Third Party Advertising and Analytics

BBQGuys works with third party business partners such as online advertising companies, analytics providers, and other partners to serve our ads online, to serve third party ads through the Services and to provide us with information regarding the use of the Services and the effectiveness of our advertisements. We allow these companies to place tracking technologies like cookies and web tags on the Services, and they may otherwise collect or have access to Usage Information and other information about you. Some of these parties may collect personal information over time when you visit the Services or other online websites and services. We may share information, typically information that has been aggregated or de-identified, Usage Information, and location information with third party advertising companies, analytics providers, and other third parties including for targeted advertising purposes.

We use Google Analytics, which uses cookies and similar technologies to collect and analyze information about the use of the Services and report on activities and trends. This service may also collect information about the use of other websites, apps, and online services. You can learn about Google’s practices by going to https://policies.google.com/technologies/partner-sites, and opt out of them by downloading the Google Analytics opt-out browser add-on, available at https://tools.google.com/dlpage/gaoptout.

We use a variety of other third parties to perform advertising and analytics services, and some of these companies may be members of the Network Advertising Initiative (“NAI”) or the Digital Advertising Alliance (“DAA”). You may wish to visit optout.networkadvertising.org, which provides information regarding targeted advertising and the opt-out procedures of NAI members, including opt out mechanisms for web browsers, mobile and other connected devices, and a tool to opt out from participating NAI members using your hashed email address for interest-based advertising. You may also want to visit optout.aboutads.info which provides information regarding targeted advertising and offers an opt-out for DAA-participating companies. If you are a California resident, please see our “Notice to California Residents” section below regarding additional rights you have, including how to exercise your “Do Not Sell” and “Do Not Share” rights.

Please note that opting out through these mechanisms does not opt you out of being served advertising, and that you will continue to receive generic ads while online.

If you are a California resident, please see our Notice to California Residents regarding additional rights you have, including how to exercise your “Do Not Sell” right.

5. “Do Not Track” and Global Privacy Control Signals

Please note that your browser settings may allow you to automatically transmit a “Do Not Track” signal to websites and online services that you visit. When you choose to turn on the “Do Not Track” setting in your browser, your browser will send a signal to websites, analytics providers, advertisement networks, plug-in providers, and other web service providers you encounter while browsing to stop tracking your activity. To find out more about and set up “Do Not Track,” please visit http://www.allaboutdnt.com.

Global Privacy Control (“GPC”) is a technical specification in your browser settings that you can use to automatically inform websites of your privacy preferences with regard to third party online tracking. To find out more about and set up GPC, please visit https://globalprivacycontrol.org/#about.

6. Third Party Content, Applications, and Links

This Privacy Policy does not apply to the practices of third parties that we do not own or control, including, but not limited to, any third party websites, services and applications (and the information or content contained therein) ("Third Party Services") that may link to or be linked from the Services and/or that you elect to access through the Services. Those Third Party Services may use their own cookies or other tracking technologies, may independently collect information from you or about you, and match your data with data from other sources and use your data in ways other than described in this Privacy Policy. Your browsing and interaction on any Third Party Services is subject to such Third Party Services’ own rules and policies, which we encourage you to review prior to providing them with your information.

7. Your Choices About the Information We Collect

We may provide you with the option to update some of your information through the profile or other settings areas of your account. In addition, you may opt out of marketing communications as set forth below.

1. Email - You may unsubscribe from any marketing email we may send you through the opt-out mechanism included in each such email. We reserve the right to send you certain communications relating to your use of the Services, service announcements, notices of changes to this Privacy Policy, or other terms, or similar administrative or transactional messages, and such messages will be unaffected by any choice to opt out of marketing communications.
2. Text Messages - You may be able to opt-in to receiving text messages from one or more of our Services. You may opt-out by replying “STOP” to one of the text messages received.
3. Other Privacy Rights - If you are a resident of specific states or countries, you may have additional rights. Residents of the below listed regions should refer to the linked notices for more information on additional rights and how to exercise them:
   • Notice to California Residents
   • Notice to Nevada Residents
   • Notice to Virginia Residents
   • Additional Information for Canadian Residents

8. Security of Your Information

We implement commercially reasonable security measures to protect the security of your information. However, no website or Internet transmission is completely secure, and we cannot guarantee that unauthorized access, hacking, data loss, or other breaches will never occur. We urge you to take steps to keep your personal information (including your account password) safe and to log out of your account after use.

9. General Audience Services

The Services are not intended for children younger than the age of 18. We do not knowingly collect or solicit personal information from children younger than the age of 18.

10. Changes to this Privacy Policy

To the extent allowed by applicable law, we reserve the right to change this Privacy Policy at any time. We will inform you by posting a notice on the Services. We may also provide notice to you in other ways, such as through contact information you have provided. Your continued use of the Services after the effective date of the revised Privacy Policy will constitute your consent to those changes to the fullest extent allowed by applicable law. However, we will provide notice and obtain your consent (opt-in or opt-out) if required. Note that you may no longer be able to use certain or any features of the Services if you do not consent to the revised Privacy Policy.

11. Consent to International Transfer of Your Information

We are a US-based company so if you are located outside of the United States, please be aware that the information that we collect from you will be transferred to, and stored at, a destination outside of your country. By using the Services or providing us with any information, you fully understand and unambiguously consent to this transfer to, and processing, usage, sharing, and storage of your information in the United States and other jurisdictions, which may have different or less protective privacy laws than those in your country. As a result, this information may be subject to access requests from governments, courts, or law enforcement in the United States and other countries according to the laws in those jurisdictions. Your information will also be disclosed to third parties as described in the “How We Share Your Information” section above.

12. How Long We Retain Your Information

We store the personal information we receive as described in this Privacy Policy for as long as you use our Services, until you request its deletion, or as necessary to fulfill the purpose(s) for which it was collected, provide our Services, resolve disputes, establish legal defenses, conduct audits, pursue legitimate business purposes, enforce our agreements, prevent fraud, and comply with applicable laws.

13. Contact Us

If you have any questions, comments, or concerns regarding our Privacy Policy and/or practices, please send an email to: privacy@bbqguys.com. You may also contact us at BBQGuys, Attn: Legal Department, 8151 Airline Hwy, Baton Rouge, LA 70815.

14. Notice to Nevada Residents

Nevada S.B. 220 provides consumers with the ability to opt out of the sale of their personal information. We do not sell your personal information as defined in S.B. 220. However, you may still submit an opt-out request, and if our practices were to change in the future, we would honor your request. If you are a Nevada resident and would like to opt out of the sale of your covered information, your request must be submitted to BBQGuys, Attn: Legal Department, 8151 Airline Hwy, Baton Rouge, LA 70815. Your request must include your full name, street address, city, state, zip code, and a valid email address so that we can contact you if needed regarding your request. If you previously provided a phone number, including it will assist us in making sure we identify you as someone who wants to opt out. You may be required to take reasonable steps as we determine from time to time to verify your identity and/or the authenticity of your request.

15. Notice to California Residents

Visit Notice to California Residents to read more.

16. Notice to Virginia Residents

We set forth above the categories of personal data we process, the purpose for processing personal data, the categories of personal data shared, and the categories of third parties with whom personal data is shared.

If you are a Virginia Consumer and would like to exercise your rights pursuant to the Virginia Consumer Data Protection Act (VCDPA), and any implementing regulations adopted thereunder, visit the BBQGuys Privacy Web Form or email privacy@bbqguys.com to submit a request or navigate to the bottom of the page, find the link labeled Manage My Cookies and click the link. There you can click on the tabs to navigate and edit cookies to opt-out of certain processing as described in more detail below.

Virginia Consumers have the following rights, all subject to the meanings and exceptions set forth in the VCDPA:

1. To confirm whether we are processing your Personal Data and request to access such data ("Right to Access").

2. That we correct inaccurate Personal Data we hold about you (“Right to Correct”).

3. That we delete the Personal Data provided by you or obtained about you ("Right to Delete").

4. To obtain a copy of the Personal Data previously provided by you to us and, to the extent feasible, in a readily usable format to allow data portability (“Right to Obtain”).

5. To opt-out of:

   • the processing of your Personal Data for the purposes of targeted advertising (“Right to Opt-Out of Targeted Advertising”).
     *BBQGuys engages in online advertising practices (and certain analytics or similar activities) that may be considered “targeted advertising” under the VCDPA. You may opt out of this processing by scrolling to the bottom of the page, finding the link labeled Manage My Cookies and clicking the link. There you can click on the tabs to navigate and edit cookies.
   • the processing of your personal data for the purposes of a sale (“Right to Opt-Out of Sale”).
     *BBQGuys does not sell Personal Data to third parties for monetary compensation.
   • the processing of your personal data for the purposes of profiling in furtherance of decisions that produce legal or similarly significant effects (“Right to Opt-Out of Profiling”).
     *BBQGuys does not process your personal data for the purposes of profiling in furtherance of decisions that produce legal or similarly significant effects as defined under VA law.

VCDPA Appeals

Pursuant to the VCDPA, if, for any reason, you would like to appeal our decision relating to your request, you have the right to submit an appeal and can do so by clicking here or emailing privacy@bbqguys.com. Please include your full name, the basis for your appeal, and any additional information to consider.

17. Additional Information for Canadian Residents

We make reasonable efforts to notify you of the purposes for which personal information will be used or disclosed and if the initial purpose changes. Please note, you may withdraw consent at any time (subject to legal or contractual restrictions and reasonable notice). Subject to certain limits set out in the applicable laws, Canadian residents also have the right to request access to the personal information that BBQGuys collects and to update or correct personal information if it is inaccurate.

If you are a Canadian resident and would like to submit a request to access your personal information or to withdraw consent to the processing of your personal data, please click here. To submit any requests for information on BBQGuys’ privacy practices or to submit a complaint regarding our practices, please contact us as set forth in the “Contact Us” section.

Your request or complaint must include your full name, street address, city, province, postal code, and an email address so that we are able to contact you if needed regarding this request.

We cannot properly process requests or complaints that do not come through the designated request mechanism or do not contain sufficient information to allow us to process your request. You may also be required to take reasonable steps as we determine from time to time in order to verify your identity and/or the authenticity of the request. Once your request is processed, absent exemptions, we will provide you with details regarding what personal information we have, how it is used, and with which third parties it is shared.

Canadian residents may have additional rights under Canadian law, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and successor legislation. Please see the website of the Office of the Privacy Commissioner of Canada (www.priv.gc.ca) for further information.

Canadian residents also may learn more about interest-based advertisements from participating third parties in Canada at the Canadian DAA choice page at youradchoices.ca/choices.

You and We confirm that it is our wish that this Privacy Policy, the Terms of Use, and all other related policies be drawn up in English. Vous reconnaissez avoir exigé la rédaction en anglais du présent document ainsi que tous les documents qui s'y rattachent.