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Our Policies
Table of Contents
Item Info & Pricing
BBQGuys reserves the right to change item pricing or information at any time. As a result, prices on our website may not be accurate. If an item is ordered off of the internet before we have updated our prices, the purchaser will be notified and given the option to cancel or pay the difference. If the price of an item is lowered after a purchase is made, BBQGuys will not refund the difference to the customer.
Price Match Policy
If you find a lower price on an identical item at a local or online retail competitor (including shipping and delivery fees), just show us the competitor’s current ad or show a printout, photo, smartphone display or app, and we’ll match their price. If the price is actually below our cost (plus shipping and handling), we'll offer the product to you at our cost (plus shipping and handling). For more details view our Price Match Policy.
Quote Policy
Prices on quotes are good for 7 days from the date sent to you, excluding special pricing, promotional items or when there is a price increase by the manufacturer. In the event of an increase from the manufacturer, your quote will be updated to the new price and the sales representative you worked with will follow up to discuss available options.
Item Page Information
In some instances, we may show a picture that does not exactly match the product but helps illustrate what it will look like. Some examples include: shirts where we only have a picture of one color but we are offering several colors; gas logs where we show a 24 inch log set but offer other sizes, etc. In these instances, we will ship you the item you order (even though it may be slightly different than the image). Please check the product information and specs before you purchase.
Offer Details & Exclusions for Discounts & Coupon Codes
Please note that a promotional coupon code may not work for all brands. Some of our products are already set to the minimum price the manufacturer will allow us to advertise, as per Minimum Sell Price policy.
Unless specifically stated otherwise, the brands below are excluded from BBQGuys promotions and special offers due to the manufacturer’s Minimum Sell Price policies. Should you enter a valid coupon code for one of the manufacturer’s products on this list, the code will alert you that it is not valid.
Please contact a BBQGuys representative at 1-877-743-2269 with any questions regarding comparable products.
Free Shipping Offer Details
A Free Shipping promotional code (coupon code) may be combined with other offers, unless specifically stated otherwise. Any free shipping offer via promotional coupon applies only to standard shipping policies. The offer is not valid on previous purchases and cannot be applied retroactively.
Simple Shipping †
| Subtotal | Shipping |
|---|---|
| Over $49 | Free |
| Under $49 | $6.95 |
Simple Shipping applies to continental U.S. locations only.
|
|
Free Shipping on orders over $49
Ship your entire order to your home for free, especially the big stuff!
$6.95 Flat-Rate Shipping
Anything under $49 ships at one low price. If your order increases, your shipping stays the same!
No Restocking Fee
Most companies charge a 15% or more restocking fee. We think that is wrong.
Holiday Gift Shipping Cutoff
Most items ordered by December 15th that have a 24 hour lead time should arrive before December 25th. Delivery by December 25th is not guaranteed. Be sure to check individual item lead times for the best estimated delivery date.
Canada Orders
We do not ship items directly to Canada, however we will ship to your desired US-based freight forwarder.
Please call 1-877-743-2269 for more information, or refer to the Shipping Specifications, below.
How We Handle Shipping
We reserve the right to choose which freightway carries your shipment. We don’t, however, control the shipping companies themselves (whether it’s a standard courier or a freight carrier — more on that last one in a minute). Once a shipment is in the hands of the delivery company, we can’t change shipping addresses or arrange for delivery to happen on a certain day. We can provide approximate delivery times, but that’s only based upon the information the delivery company makes available to us. That being said, we’re still standing by at 1-877-743-2269 to help in the event that there’s an issue with your delivery.
Must-Know Information for Delivery of Large Packages
While UPS and FedEx are our carriers for smaller items, be aware that larger items and orders are shipped via freight. Freight delivery is a little different than the standard shipping process, so it’s important that you’re prepared and understand what’s required of you well before delivery day. For more detailed information, refer to our Freight Delivery Help Page or print out our handy Freight Delivery Checklist so you’re ready for delivery day.
- Most freight products ship on a pallet.
- Freight drivers leave all pallets at the curb, meaning you’re responsible for moving your shipment up the driveway and into your home or backyard.
- Most carriers will not call to schedule your delivery. While a few carriers may call you to schedule an exact delivery window, most will only provide a tracking number and an estimated delivery date.
- We’ll specify which process you can expect in your shipping confirmation email.
For carriers that schedule delivery appointments:
- You are required to be home and provide your signature at the time of delivery.
- The delivery is made with a semi-truck with lift gate services.
- The shipment is dropped off at the curb, meaning you’re responsible for transporting it to its intended location. We’d recommend having at least 2 helpers on standby to assist with your delivery.
When the shipping company calls to set up your exact delivery window, they will use the main contact number you provided at the time of checkout. That’s why it’s crucial for you to enter the best phone number to reach you at when you place your order with us.
Inspect your shipment for any missing or damaged items and be sure to note these on the signature documents provided by the delivery driver. If any items are missing or damaged, contact us immediately at 1-877-743-2269. You have 5 calendar days from the date of delivery to report any damaged items to us. If multiple items are damaged, you have the right to refuse delivery of the entire shipment. For more detailed information, refer to our Freight Delivery Help Page or print out our handy Freight Delivery Checklist so you’re ready for delivery day.
For carriers that deliver without an appointment:
- You will not be provided a specific day and time window when your shipment will be delivered, only as estimated delivery date.
- While you are not required to give your signature at the time of delivery, we still recommend you be home when your order arrives.
- The driver will leave your pallets at the curb whether you are present at the time of delivery or not.
Even if your carrier has not called to schedule an exact delivery window with you, we strongly recommend that you inspect your shipment for lost or damaged items when it arrives. If any items are missing or damaged, please contact us immediately at 1-877-743-2269. You have 5 calendar days from the date of delivery to report any damaged items to us. If multiple items are damaged, you have the right to refuse delivery of the entire shipment. For more detailed information, refer to our Freight Delivery Help Page or print out our handy Freight Delivery Checklist so you’re ready for delivery day.
Shipping to Remote Areas
Be aware that remote or hard-to-reach areas may incur additional shipping fees, and this applies to free shipping as well as regular shipping orders. If your order is being shipped to a location with known shipping restrictions, a customer service representative will promptly contact you to notify you of any additional charges.
That being said, we don’t always know if your area is remote or will make freight delivery difficult. If you anticipate that a shipping company will have issues reaching your residence, it’s your responsibility to inform us of those issues at the time of purchase. Such problems include but are not limited to: narrow or winding roads, dirt or gravel roads, and vacant establishments. BBQGuys is not responsible for shipping costs on merchandise not delivered because of a shipping company's inability to reach a particular location. Additionally, in-home delivery is neither implied nor offered without additional charge, and isn’t necessarily available even if you’re willing to pay more for it.
Shipping to APO/FPO Addresses
We do ship to APO/FPO addresses, but such shipments are subject to USPS size, weight, and content restrictions. If we can’t send a package to your APO/FPO address, we’ll contact you to work out an alternative. Likewise, APO/FPO shipments may be subject to additional shipping fees — if such a case arises, we’ll contact you to notify you of the fees and give you a chance to adjust your shipping address if desired.
Incorrect Addresses & Failed Freight Deliveries
If any item is shipped and returned because it’s not deliverable on account of an incorrect address, you’ll be responsible for shipping both ways. If an item shipped via freight is returned because the freight company couldn’t reach your residence, this will be considered a return, and the order will be subject to our regular return policies.
Shipping Outside of the Continental U.S.
All shipments to Alaska and Hawaii are sent via FedEx 2Day, and as such require an individual quote. If you order via the phone, you will be notified of the extra shipping before you place your order. If you order online, a customer service representative will contact you shortly after your order is placed with the additional shipping charges (before the item is shipped).
We do not ship items directly to Canada, however we will ship to your desired US-based freight forwarder. We recommend you first contact the desired freight forwarder to obtain their shipping and receiving processes. You will be responsible for all duties and tariffs on Canadian shipments, along with coordinating with the freight forwarder for delivery to the final destination. Please call 1-877-743-2269 for assistance, otherwise enter the shipping address provided by your US-based freight forwarder.
Returns
BBQGuys wants to make sure that your shopping experience is an excellent one and if for some reason, a product is not to your satisfaction, we can offer solutions.
Item(s) must be in unused, unassembled condition and returned in the original packaging within 30 days of delivery.
Items that are not eligible for return include the following:
- Used items, including items that have been installed or assembled.
- Clearance items.
- Warehouse Deal Items.
- Custom-made, special-order and made-to-order products.
- Items marked
non-returnable
in the item description. - Items requested outside of the 30-day return period.
- Urban Bonfire
- Kalamazoo
If your item qualifies for return you can start the process with the “Submit a Return Request” button below. Please be aware of the following information regarding how this process will proceed:
- All shipping (to and from) costs are deducted from the refund.
- You will receive an email confirming we received your request that will include additional details on the process.
- An itemized Return Authorization, return shipping labels, and detailed instructions will be emailed to you upon approval. Approved returns must be returned within 30 days of receiving approval.
- If your return will be coming back via freight truck, we will require you provide us a photo before your return will be authorized. This can be as simple as a cell phone pic! We just need a “before” picture in case there is any damage to the item on its way back to us.
- Your return must be properly packaged in the original outer & inner packaging to help reduce damage and include all original parts, manuals, pieces, packing slips, etc.
- After BBQGuys receives and inspects the return, your refund will be issued. The processing time for the refund will depend on the payment option used for the order.
- Any items returned outside of this process or 30-day period are not eligible for a refund.
- Any items returned on your own are not eligible for a refund.
Defective
In the rare instance that you receive a defective product, most of the manufacturers we carry have great processes to assists so you should check your manual for details.
If you are advised to contact us, our knowledgeable Support team will guide you through the manufacturer’s warranty process. Please be aware of the following information we need and how the process normally proceeds:
- The defective item must still be within the manufacturer’s warranty period.
- You will need to supply any serial numbers, a description of issue, and any pictures or video depicting the issue.
- BBQGuys are the experts, so we will attempt to troubleshoot with you to verify that it is a defect.
- We report this to the manufacturer to begin the claim.
- The manufacturer will review the claim, then they will approve or reject it.
- The time for the manufacturer to respond may vary depending on the manufacturer’s internal processes.
- If approved, the warranty process begins and service, parts, repair or any combination of those as needed will be provided in accordance with the manufacturer’s warranty.
- Some parts or items may need to be returned to the manufacturer for quality control. We will advise you of this.
- BBQGuys is not responsible for reimbursement of any labor costs or project delays that may occur due to the receipt of defective goods. We recommend that you wait to schedule installation until after your order has arrived and items have been fully inspected.
- All shipments should be opened and inspected within 48 hours of delivery in accordance with our Delivery Inspection policy. It is recommended that you check for visible defect at this time as well as damage to prevent any delays with getting to use your item(s).
If your item has a defect outside of the warranty period:
- We will not be able to facilitate a claim to the manufacturer.
- Any replacement parts or whole units at this point can be purchased by you through BBQGuys. Contact us for pricing and availability.
- Parts or whole replacement units may not be available for discontinued items.
Damages
If you receive a damaged item, you must notify us within five (5) calendar days of delivery. Open and inspect all items upon delivery. If you are not installing your product right away, you will still need to open and inspect everything for damage.
Damage reported within 5 calendar days of delivery:
- Refuse the item with the carrier if you’re able to do so.
- If you accept the item, report damage to us (after inspecting box and inner items/contents) within 5 calendar days. Report damage here.
- We will then offer parts, a discount to keep as is, or allow a return for refund/replacement.
- Item can NOT be used in any way.
- If you choose to keep the item for a discount, you have 5 calendar days to reply to accept or reject the discount offer from us (again, do not use your item during this time until final offer/resolution is agreed upon).
- Keep all of the packaging, the box and all items/pieces, in the event the item needs to return to us.
Damage reported after 5 calendar days:
- No refunds, store credits, or free parts will be offered or issued. This is non-negotiable. We will only be able to sell you replacement parts for a repair.
- This is outside of our time frame to file any claims with the carrier or manufacturer/shipping warehouse.
- Since no return will be approved during this time, you are free to use the item, if you wish.
- We may require pictures of the item to determine the parts potentially needed.
Customer Safety & Security
All purchasing transactions take place over a secure connection. This means that while theoretically someone could be listening to the conversation between your computer and our server, they could not understand it. It is encrypted with the highest standards and latest technologies possible.
Also, our site is checked daily to verify the security of our site and your transactions.
BBQGuys Privacy Policy
Updated and Effective as of .
This Policy applies to information ShoppersChoice.com, LLC dba BBQGuys (BBQGuys,
we,
or us
), collects about you, both online and offline, through our websites, showrooms, applications, mobile features, and any other features or services we offer that post or provide this policy (each, a Service
and collectively, the Services
). We may combine all of the data we collect through our Services. You agree that your access and use of the Services are governed by this Privacy Policy and our Terms of Use.
Table of Contents
- PERSONAL, SENSITIVE, AND NON-PERSONAL INFORMATION WE COLLECT AND HOW WE USE AND DISCLOSE IT
- ADDITIONAL DETAILS ABOUT OUR DATA PRACTICES
- THIRD PARTY ADVERTISING AND ANALYTICS/PRIVACY CONTROLS/DO-NOT-TRACK
- LOYALTY PROGRAM DISCLOSURES
- YOUR CHOICES
- SECURITY
- THIRD PARTY CONTENT AND LINKS
- CONSENT TO TRANSFER
- GENERAL AUDIENCE SITE
- CHANGES TO THIS PRIVACY POLICY
- HOW TO CONTACT US
- JURISDICTION-SPECIFIC RIGHTS
1. Personal, Sensitive and Non-Personal Information We Collect and How We Use and Disclose It
The data we collect about you may be provided by you or by a third party, or may be collected, automatically through cookies and other technologies. Some of the data we collect is “personal data” (sometimes also referred to as “personal information”) which we consider to be data that is linked to a specific, identifiable individual (such as your full name and email address). We will treat other information, such as IP addresses and cookie identifiers, as “personal data” where required by applicable law and we will treat certain personal information as “sensitive data” as required by applicable law.
Note that we may de-identify or pseudonymize your personal data so as to make it non-personal, either by combining it with data about other individuals and/or by hashing the data or otherwise removing characteristics that make the data personally identifiable to you. We will treat de-identified or pseudonymized data as non-personal to the fullest extent allowed by applicable law. We maintain and use de-identified data without attempting to re-identify it, except where permitted by applicable law, such as to determine whether our de-identification processes satisfy legal requirements. If we combine non-personal data with personal data, then we will treat the combined information as personal data under this Privacy Policy. We may share non-personal data with third parties for any purpose in our discretion and as permitted by law, including for advertising, research and marketing purposes.
The following chart sets out by category the personal data collected (Category
), the purposes for which the information is collected (“A. Purposes”), the categories of third parties to whom the information may be disclosed for a business purpose (“B. Disclosed To”), and the categories of third parties to whom the information may be sold for monetary value or other valuable consideration or shared for cross contextual behavioral advertising/targeted marketing (“C. Sold/Shared To”).
For more information about certain practices disclosed in the chart, please also see Additional Details about our Data Practices
.
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Category of Data |
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|---|---|
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Contact Information This may include your name, phone number, email address, and shipping and billing addresses. |
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Payment Information This may include credit or debit card number, expiration date, type of payment method used (e.g., Visa, Amex, Meta Pay, PayPal), and billing address. |
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Transactional Information This may include return and exchange information, amount of purchase, date of purchase, products or services purchased, obtained, or considered canceled. |
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Audio, Video, Sensory and Other User Generated Data This may include audio recordings, videos, text that you submit with reviews, survey responses, live chat, customer service interactions. |
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Device ID/Interaction Information This may include IP address, mobile device ID, other unique ID, Device Information (device model, operating system version, date and time of access, mobile network information, the site or advertisement that referred you to our Services); Read More |
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Information about Your Interests and Preferences This may include information based on your searches on our Services, videos viewed, articles viewed, brands researched, reviews on products that you write, survey and feedback responses, wish lists, purchasing/consuming tendencies |
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Loyalty/Rewards Program Information This may include your username, account number, password, security question, unique membership number, points, promotion codes, wish lists. |
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2. Additional Details About Our Data Practices
We provide in this section additional details about the information practices listed in the chart above, where it would be helpful for your understanding of such practices.
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Information We Receive or Collect from Other Third Parties. We may receive information about you from third parties, such as business partners, data providers who enhance the information we have about you, sources of publicly available information, and third parties that you integrate into the Services including social media platforms.
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Data Collected Automatically: Device ID/Interaction Information. We, our service providers, business partners, and/or other third parties may automatically collect and/or store certain information about your device when you visit or interact with the Services (“Device ID/Interaction Information”). This Device ID/Interaction Information may be stored and/or accessed from your computer, tablet, mobile device, or other device whenever you visit or interact with the Services. Device ID/Interaction Information may include, but is not limited to:
Your IP address, mobile device identifier and other unique identifier
Device information, including device model, operating system version, date and time of access, mobile network information
Approximate location of your device, which may be collected or inferred through other information we collect, such as IP address
How you use and interact with the Services, including your search terms, pages you visit, content you view, and your preferences
Device ID/Interaction Information may be collected through the use of the following technologies:
-
Cookies and Local Storage. Cookies and local storage are text files placed within a browser on a device when it is used to visit the Services. Certain web browsers and browser add-ons may provide additional local data storage mechanisms. We may use cookies and similar technologies to help keep your use of the Services more secure, to study traffic patterns on the Services, to study the effectiveness of our customer communications, to maintain the integrity of the Services, to measure crash analytics and other maintenance related information, to manage and measure the performance of advertisements displayed on or delivered by or through the Services, and to personalize your experience through the Services, such as to recognize you when you return to the Services. Most browsers provide you with the ability to disable, decline, or clear cookies and local storage; please check your browser's settings for further information. For more information about cookies, please visit www.aboutcookies.org.
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Web Tags. Small graphic images or other web programming code (also known as web beacons or pixel tags or 1x1 GIFs or clear GIFs) may be included in our web pages and email messages. These and similar technologies may be used for a number of purposes, including to count visitors to the Services, to monitor how users navigate Services, to count how many of our email messages were opened, or to count how many particular products were viewed. The information we collect through this technology may include the first date and time you open our email, and whether you click any links included in our email.
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Embedded Scripts. An embedded script is programming code that is designed to collect information about your interactions with the Services, such as the links you click on. The code is temporarily used by our server or a third party service provider or business partner while you browse or interact with the Services and is deactivated or deleted when you disconnect from the Services.
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Data Collection Through Mobile Devices. We use embedded scripts and similar tools to collect information from mobile devices such as the hardware model, operating system and version, identification numbers assigned to your mobile device, such as the ID for Advertising (IDFA) on Apple devices, and the Advertising ID on Android devices, mobile network information, and website usage behavior.
In addition, we may use a variety of other technologies that collect similar device and device interaction information for security, fraud detection, and maintenance purposes.
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Data You Provide Directly. We may ask you to provide data to us when you use the Services, for example in the following ways:
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Live Chat. BBQGuys Customer Service Chat can record, use, and retain your information provided, as well as the communications within the chat, for purposes of assisting you during the conversation, provide related support for your services, to improve our products and Services, and marketing purposes. If you do not consent, please do not use the chat assistance feature.
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Photos and Videos. We allow you to post photos and videos on the Services or to submit them to us as described in the chart above. Applicable laws and regulations may vary with respect to whether such materials are considered to be biometric information. For clarity, BBQGuys does not create a record of facial geometry from your photos or videos and does not use your photos or videos for the purposes of facial recognition, facial surveillance, or otherwise as a biometric identifier. Please note, however, that to the extent that you post your photos or videos publicly on the Services, or we share - as described elsewhere in this Privacy Policy - such materials with third parties who are permitted to use these materials in accordance with their own privacy policies, we do not control the actions of third parties, and their use of your photos or videos may differ from ours.
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Disclosures to Third Parties. We may share non-personal information, such as certain Device ID/Interaction Information, hashed or otherwise de-identified or pseudonymized data, and aggregated user statistics, with third parties in our discretion and as permitted by law, including for targeted advertising purposes. We may share the information we have collected about you (including personal information) in the circumstances described below or elsewhere in this Privacy Policy, as disclosed at the time you provide information or otherwise with your consent. However, we do not share personal information with unaffiliated third parties for their own marketing purposes without giving you the chance to consent (opt-in or where permitted by law, opt-out). Please note that we are not responsible for the privacy practices of any third party. If you decide that you do not want to receive communications from a third party, or have questions about their privacy practices, you will need to contact that third party directly. We also disclose information to third parties as follows:
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Affiliates
We may share information among our affiliated corporate entities for their business purposes. -
Third Party Business Partners
We may share your personal information with third party business partners including unaffiliated third parties such as joint marketing partners for their own business and marketing uses. Such third party's use of the personal information is subject to their privacy policy and data practices. California residents, please see section NOTICE to CALIFORNIA RESIDENTS for additional information. -
Third Party Service Providers Who Provide Services on Our Behalf
We may share information with third-party service providers or allow those third parties to collect information about you, to enable them to perform services on our behalf, such as website hosting, conducting website usage analytics, sending email, text, or other communications, fulfilling orders, providing marketing assistance and data analysis, processing payments, and other services. Additionally, we may share various information relating to our users and fraudulent or potentially fraudulent activities with our fraud prevention and similar service providers, and they will use this information to help us and their other clients prevent fraudulent and illegal transactions. -
Third parties to whom you agree or direct us to share your information
We may share your personal information when you expressly consent or otherwise direct us to do so. For example, if you consent to post a testimonial along with your name or if you choose to link your account with a social networking service, other third party application or feature through which information is shared, or if you purchase an extended warranty for any product and seek to register the warranty or exercise a claim, based on your direction, we may share your personal information with the extended warranty provider. -
Information You Disclose Publicly
BBQGuys may provide you with forums and other public areas to post content including photos, videos, recipes, and promotion entries. Note that anything you choose to disclose in such areas is public and may be viewed, collected and used by members of the public and the protections of this Privacy Policy will not apply. Think carefully before you post and use caution before disclosing any personal information. -
Sweepstakes/Contest Partners
We may offer sweepstakes, contests, or other promotions (any of which, aPromotion
) that may require registration. By participating in a Promotion, you are agreeing to the provisions, conditions, or official rules that govern the Promotion, which may contain specific requirements of you (including, except where prohibited by law, allowing the sponsor(s) of the Promotion to use your name, voice, likeness, or other indicia of persona in advertising or marketing materials). If you choose to enter a Promotion, personal information may be disclosed to third parties or the public in connection with the administration of such Promotion, including in connection with winner selection, prize fulfillment, as required by law, or as permitted by the Promotion's terms or official rules (such as on a winner's list). -
Social Media and Other Third Party Platforms
We may host or facilitate interactions with social media or other third party platforms, like Facebook, X (formerly Twitter), LinkedIn, YouTube, Pinterest, Google, or Apple. You may also have the opportunity to log in through or otherwise connect your third party platform account. When you interact with these third party platforms through the Services, we will receive information about you from the third party platform service and you will be choosing to share information about your interactions with BBQGuys with that social media service.In addition, the third party platform service may set their own cookies and collect information about your use of the Services, including your IP address or other device identifiers, and which pages you visit on the Services. These third party platforms may be able to collect certain information on your visits to the Services regardless of whether or not you affirmatively interact with the feature and whether or not you are logged into (or have) an account with the third party platform. If you are logged out or do not have an account and visit a page with a social plug-in, your browser sends a more limited set of information. Like other sites, the third party platform will receive information about the webpage you are visiting, the date and time of your visit, and other browser-related information. They may use that information to help them improve their products or for other purposes set forth in their privacy policy. We may also receive information about you if other users of social media give us access to their profiles and you are one of their connections or
friends.
The information we collect is subject to this Privacy Policy. The information collected and stored by the third party remains subject to the third party's privacy practices, including, without limitation, whether the third party continues to share information with us, the types of information shared, and your choices with regard to what is visible to others on that third-party website or service. The third party may allow you to remove the application or feature, in which case we will no longer collect information about you through the application or feature, but may retain the information previously collected.
If you choose to post information to a third-party platform, that information may be public.
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Third Parties who acquire the information in connection with a Business Transition
In the event BBQGuys goes through a business transition, BBQGuys reserves the right to disclose and transfer all personal information related to the Services (including, without limitation, during the course of any due diligence process): (i) to a subsequent owner, co-owner or operator of the Services; or (ii) in connection with a corporate merger, consolidation, restructuring, bankruptcy, the sale of certain of BBQGuys' ownership interests, assets, or both, or other company change. By providing your information, you understand and agree that we may transfer such information to the acquiring entity without your further consent, except where required by law.
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3. Third Party Advertising and Analytics/Privacy Controls/Do-Not-Track
BBQGuys works with third party business partners, including online advertising companies, ad agencies, and analytics providers to serve BBQGuys ads online, and to provide us with information regarding the use of the Services and the effectiveness of our advertisements. These third parties may set and access their own tracking technologies (like cookies and web tags) on your device, and they may otherwise collect or have access to Device ID/Interaction Information and other information about you, some of which may be personal data or personal information under various state laws. Some of these parties may collect personal data over time when you visit the Services or other online websites and services. We may share information, typically information that has been aggregated or de-identified, pseudonymized, Device ID/Interaction Information, and location information with third party advertising companies, analytics providers, and other third parties, including for the purpose of serving you more relevant ads on and off the Services.
If you would like to opt-out of third party advertising and analytics, there are a variety of tools available to you:
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Cookie Opt-Out Tools - To disable sharing through cookies set on our site by third parties for advertising and analytics purposes, please adjust your cookie settings using the
Manage My Cookies
link in our website footer. Please see the Jurisdiction-Specific Rights Section below for additional rights individuals in certain jurisdictions may have. -
Do Not Track/GPC - Do Not Track (
DNT
) and Global Privacy Controls (GPC
) offered by some web browsers are settings that automatically inform websites of your privacy preferences with regard to third party online tracking including exercising your rights and requesting the web application to disable tracking you. When you choose to turn on the DNT/GPC setting in your browser, your browser sends a special signal to websites, analytics companies, ad networks, plug in providers, and/or other web services you encounter while browsing to exercise your privacy rights and stop tracking your activity. You can learn more about and set up Do Not Track here and set up GPC here. There is no clear consensus on what it means to comply with these signals and we typically do not take additional steps in response to them, but we comply with DNT and GPC as specifically required under applicable law. -
NAI/DAA Opt-Out - Some of the companies we use may be members of the Network Advertising Initiative (
NAI
) or Digital Advertising Alliance (DAA
). The NAI provides information regarding targeted advertising and the opt-out procedures of NAI members, including opt-out mechanisms for web browsers, mobile and other connected devices, and a tool to opt out from participating NAI members using your hashed email address for interest-based advertising. You may also want to visit the DAA's website, which provides information regarding targeted advertising and offers an opt-out for DAA-participating companies. -
Mobile Device - Mobile devices may contain settings that allow you to disable tracking advertising and/or analytics.
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Google Analytics/Adobe Analytics - We use Google Analytics and Adobe Analytics, which use cookies and similar technologies to collect and analyze information about the use of the Services and report on activities and trends. These services may also collect information about the use of other websites, apps, and online services. You can learn about Google's practices, and opt out of them by downloading the Google Analytics opt-out browser add-on. Learn about Adobe's practices here.
Please note that opting out through these mechanisms does not opt you out of being served advertising, and that you will continue to receive generic ads while online. Your opt-out choices are typically browser and device specific; if you disable your cookies, upgrade your browser after opting out or if you use multiple different devices, please opt-out on each device and each browser separately.
4. Loyalty Program Disclosures
We provide the BBQGuys Rewards Program which provides you with loyalty benefits such as points on your eligible purchases that are redeemable for credit, the ability to maintain wish lists and your order history. This program is subject to termination at any time at our sole discretion. Additional information available at www.bbqguys.com/rewards.
Through our BBQGuys Rewards program, we process: username, password, security question for your account, and wish lists. We do not sell or process that data for targeted advertising purposes. For information regarding how we process all other categories of data please review the “Personal, Sensitive and Non-Personal Information We Collect and How We Use and Disclose It” section of this Privacy Policy.
Impact of Deletion of Personal Data: If you are a BBQGuys Rewards member who is eligible to and chooses to exercise your right to delete your personal data, your BBQGuys Rewards account, including the unique membership identification number, any accrued points associated with the account, your contact information, and any other information tied to your membership account will also be deleted. There is no benefit of the BBQGuys Rewards program that can be extended to you after the deletion of your personal data.
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Our program is based on points which accrue to your unique membership identification number based on your purchases. Points are debited based on your point redemptions and returns. Without the ability to relate and track your transactions to the membership identification number that will be deleted as a result of your deletion request, we will be unable to add or deduct points based on your transaction activity or access any previously accrued points.
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Once your unique membership identification number is deleted from our systems, we will be unable to recognize your membership identification number to provide you with access to your order history, wish lists, and other member-only benefits that we may offer from time to time.
If you choose to exercise your data privacy rights such that your membership in the BBQGuys Reward Program is impacted, we will notify you at the contact information you have provided to us, the consequences of your decision at least five (5) days prior to discontinuing your membership or benefits.
If you are a California consumer, please see here for our Notice of Financial Incentive.
5. Your Choices
We may provide you with the option to update your information through the settings under your account. In addition, you may opt-out of marketing communications as set forth below. If you are a resident of certain jurisdictions, you may also have the right to make choices about how we collect, use, and share or sell your personal information. Please see the Jurisdiction-Specific Rights section for more information.
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Email. You may unsubscribe from marketing emails we send you through the opt-out mechanism included in each such email. Note, however, that we reserve the right to send you certain communications relating to your use of the Services, notices of changes to this Privacy Policy or other terms, or similar administrative and transactional messages.
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Text Messages. If you sign up to receive SMS, MMS, or RCS messages from one or more of our Services, you may unsubscribe by replying
STOPto the short code. -
Direct Mail. If you would like to stop receiving BBQGuys mailings, please email us at privacy@bbqguys.com.
6. Security
BBQGuys takes commercially reasonable steps designed to secure your personal data; however no data transmission over the Internet, wireless transmission, or electronic storage of information can be guaranteed to be 100% secure. BBQGuys cannot ensure or warrant the security of any information we collect. You use the Services and provide us with your information at your own risk.
7. Third Party Content and Links
The Services may contain content that is served by someone else or links to third-party content, applications, or websites. BBQGuys does not control this content or these sites. The third-party operators and content providers use their own cookies or other tracking technologies, and they may independently collect information from or about you. BBQGuys is not responsible for the privacy practices employed by any third party.
8. Consent to Transfer
BBQGuys is based in the United States. Please be aware that your connection will be through and to servers located in the U.S. and other countries. By using the Services or providing us with any information, you fully understand and unambiguously consent to this transfer to, and processing, usage, sharing and storage of your information in the United States and in other jurisdictions, for which the privacy laws may not be as comprehensive as those in the country where you reside and/or are a citizen. As a result, this information may be subject to access requests from governments, courts, or law enforcement in the United States and other countries according to the laws in those jurisdictions. Your information will also be disclosed to third parties as described in the “Personal, Sensitive and Non-Personal Information We Collect and How We Use and Disclose It” section above.
9. General Audience Site
The Services are not intended for use by individuals younger than 18. We do not knowingly collect personal data from individuals younger than the age of 18.
10. Changes to this Privacy Policy
We reserve the right to change this Privacy Policy at any time. If we make material changes to our privacy policy, we will update the effective date and post a notice on the Services. We may also provide notice to you in other ways, such as through contact information you have provided, and provide you with the ability to opt-in or opt-out of the changes as required by law. Your continued use of any of the Services after the effective date of the revised Privacy Policy will constitute your consent to those changes to the fullest extent allowed by applicable law.
11. How To Contact Us
If you have any questions, comments, or concerns regarding our Privacy Policy and/or practices, please send an email to: privacy@bbqguys.com. The information you provide is used to respond directly to your questions or comments. We may also file your comments and share them with our consumer care team to improve our service in the future. If you still have questions or concerns about our privacy policy, please write to us at: BBQGuys.com, Attn: Legal Department, 8151 Airline Hwy, Baton Rouge, LA 70815.
12. Jurisdiction-Specific Rights.
We store the personal information we receive as described in this Privacy Policy for as long as you use our Services, until you request its deletion, or as necessary to fulfill the purpose(s) for which it was collected, provide our Services, resolve disputes, establish legal defenses, conduct audits, pursue legitimate business purposes, enforce our agreements, prevent fraud, and comply with applicable laws.
U.S. State-Specific Rights
A. COLORADO, CONNECTICUT, UTAH, AND VIRGINIA. We set forth above the categories of personal data we process, the purpose for processing personal data, the categories of personal data shared, and the categories of third parties with whom personal data is shared. Residents of Virginia, Colorado, Connecticut, and Utah have certain privacy rights with respect to this data, as described below.
Your Rights
Access Your Information/Obtain Your Information/Data Portability (CO, CT, UT, VA Residents) - You have the right to confirm whether we are processing your personal data and request to access such data, obtain a copy of the personal data previously provided by you to us and, to the extent feasible, in a readily usable format to allow data portability.
Delete Your Information (CO, CT, UT, VA Residents) - You have the Right to delete your personal data.
Correct Your Information (CO, CT, VA Residents) - You have the Right to correct the personal data we hold about you.
Opt-Out of Sales of Your Personal Data and Targeted Advertising (CO, CT, VA and UT Residents) - You have the right to opt out of the sale of your data. BBQGuys does not sell personal data to third parties for monetary compensation, as defined by Virginia and Utah laws and therefore does not offer this opt-out right to residents of Virginia or Utah. Colorado and Connecticut laws define “sale” broadly to include sharing for monetary or other valuable consideration and may be triggered by certain targeted advertising practices. If you are a Colorado or Connecticut resident and would like to opt out of the sale of your personal data, please make a request using the methods to exercise your rights listed below.
Cookie Based Opt Outs for Sale and Targeted Advertising
BBQGuys engages in online advertising practices (and certain analytics or similar activities), that in addition to being a “sale” under CO and CT law, are “targeted advertising” under VA, CO, CT and UT state laws. You may opt out of cookies set by third parties that may be considered “sales” and “targeted advertising” by adjusting your cookie settings using the “Manage My Cookies” link in the website footer. Please also review the Third Party Advertising and Analytics section above for information on industry tools and device settings that may be available to you.
Opt-Out of Profiling in furtherance of legal or similarly significant effects (CO, CT, VA) - BBQGuys does not process your personal data for the purposes of profiling in furtherance of decisions that produce legal or similarly significant effects as defined under the CPA, CTDPA, or VCDPA.
Right to Appeal (CO, CT, VA Residents) - If you are a resident of Colorado, Connecticut, or Virginia, and you would like to appeal our decision relating to your request, you have the right to submit an appeal and can do so using the methods to exercise your rights listed immediately below. Please include your full name, the basis for your appeal, and any additional information to consider.
Exercize Your Rights
If you are a Consumer residing in Colorado, Connecticut, Virginia, or Utah (as defined in each state's respective law) and would like to exercise your applicable rights, please complete this form or email us at privacy@bbqguys.com to submit a request.
Authorized Agents Submitting Opt-Out Requests for Sales and Targeted Advertising (CO and CT Residents Only) - If you are an authorized agent submitting a request to opt out of sales or targeted advertising on behalf of a Colorado or Connecticut resident, please submit the request pursuant to the above instructions. We may require documentation to authenticate the Consumer's identity and that you are authorized to submit the request on the consumer's behalf in order to be able to fulfill your request. Please keep in mind that if we cannot authenticate that you are authorized to act on the Consumer's behalf or we cannot authenticate the Consumer's identity, we may deny the request.
B. NEVADA. If you are a Nevada resident, please note that we do not sell your personal data (or “covered information”) as defined in Nevada S.B. 220. However, if you are a Nevada resident, you may still submit an opt-out request, and if our practices were to change in the future, we would honor your request. Your request to opt out of the sale of your covered information must be submitted to BBQGuys, Attn: Legal Department, 8151 Airline Hwy, Baton Rouge, LA 70815. Your request must include your full name, street address, city, state, zip code, and a valid email address so that we can contact you if needed regarding your request. If you previously provided a phone number, including it will assist us in making sure we identify you as someone who wants to opt out. You may be required to take reasonable steps as we determine from time to time to verify your identity and/or the authenticity of your request.
C. CALIFORNIA. If you are a California resident, please see our NOTICE TO CALIFORNIA RESIDENTS for additional information about your privacy rights and how to exercise them.
Canada
We make reasonable efforts to notify you of the purposes for which personal information will be used or disclosed and if the initial purpose changes. Please note, you may withdraw consent at any time (subject to legal or contractual restrictions and reasonable notice). Subject to certain limits set out in the applicable laws, Canadian residents also have the right to request access to the personal information that BBQGuys collects and to update or correct personal information if it is inaccurate.
If you are a Canadian resident and would like to submit a request to access your personal information or to withdraw consent to the processing of your personal data, please click here. To submit any requests for information on BBQGuys' privacy practices or to submit a complaint regarding our practices, please contact us as set forth in the Contact Us
section.
Your request or complaint must include your full name, street address, city, province, postal code, and an email address so that we are able to contact you if needed regarding this request.
We cannot properly process requests or complaints that do not come through the designated request mechanism or do not contain sufficient information to allow us to process your request. You may also be required to take reasonable steps as we determine from time to time in order to verify your identity and/or the authenticity of the request. Once your request is processed, absent exemptions, we will provide you with details regarding what personal information we have, how it is used, and with which third parties it is shared.
Canadian residents may have additional rights under Canadian law, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and successor legislation. Please see the website of the Office of the Privacy Commissioner of Canada for further information.
Canadian residents also may learn more about interest-based advertisements from participating third parties in Canada at the Canadian DAA choice page at youradchoices.ca/choices.
You and We confirm that it is our wish that this Privacy Policy, the Terms of Use, and all other related policies be drawn up in English. Vous reconnaissez avoir exigé la rédaction en anglais du présent document ainsi que tous les documents qui s'y rattachent.
Sales/Use Tax
Items sold by BBQGuys and shipped to locations in the US, including territories may be subject to tax.
Below is a non-exhaustive list of states BBQGuys is required to collect and remit sales tax to:
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- Alabama*
- Arizona
- Arkansas
- California
- Colorado
- Connecticut
- District of Columbia
- Florida
- Georgia
- Idaho
- Illinois
- Indiana
- Iowa
- Kentucky
- Louisiana
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- Maine
- Maryland
- Massachusetts
- Michigan
- Minnesota
- Mississippi
- Nebraska
- Nevada
- New Jersey
- New Mexico
- New York
- North Carolina
- North Dakota
- Ohio
- Oklahoma
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- Pennsylvania
- Rhode Island
- South Carolina
- South Dakota
- Tennessee
- Texas
- Utah
- Vermont
- Virginia
- Washington
- West Virginia
- Wisconsin
- Wyoming
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* The State of Alabama created the Simplified Sellers Use Tax program (SSUT) under Statute § 40-23-192.
The SSUT program allows eligible sellers to collect, report and remit a flat eight percent (8%) sellers use tax on all sales made into Alabama.** No tax is charged when purchasing gift cards; however, purchases paid for with gift cards may be subject to tax.
How tax is calculated
The amount of tax charged on your order depends on many factors, including the following:
- The identity of the seller
- The shipment or delivery address of your order
These factors can change between the time you place an order and when your shipment is complete. As a result, the tax calculated on your order may change.
The tax rate applied to your order will be the combined state and local rates of the address where your order is delivered to or fulfilled from. For example, if you live in a state that does not impose a sales tax, you may still see tax calculated on your order if shipped to another state.
BBQGuys Rewards Program
Access to Your Rewards Account
Important Notice
BBQGuys reserves the right to change the membership terms and conditions of the rewards program at any time. This may include, but is not limited to, the number points earned for spending, the number of points required to redeem rewards, or any caps or fees on earning and redeeming points. BBQGuys may cancel the program, as well as any point balances by giving 120 days prior notice by email. If the email is not received due to a spam blocker, a change of email address, a full mailbox or any other reason, BBQGuys will not be held responsible and will not be required to extend the notification time.
Rewards members will be assigned a unique account number associated with your BBQGuys user account. This unique account number posted on the Rewards section once you are logged in to your account. Points may not be applied unless you:
- Sign in to your user account during checkout so your current order will be associated with your rewards account, OR
- Call in to place your order and let the Customer Service Representative know that you have a rewards account and give them the email address you used to start the account.
If you do not have a rewards account at the time you are placing your order, you may request the Customer Service Representative enroll you if you are placing your order over the phone, or signing up for one before finishing your order if you are using the shopping cart. Failure to make sure your account is associated with your order in one of the manners described above may forfeit the points to your account. To ensure your points are associated with the correct user account, you may:
- Request the Customer Service Representative verify the points are correctly associated with the account,
- Enroll you if you are placing your order over the phone, OR
- Sign up for BBQGuys Rewards during the transaction process when checking out on the shopping cart.
Upon filling out the application members may also be required to answer a secret question so that customer service agents may be able to verify the identity of the customer.
In the event that a rewards member's method of payment is declined, points will not be earned. Points are not earned until the transaction is completed and paid in full.
Points accrued by rewards members are not transferable by operation of law or otherwise to any person or entity and cannot be transferred to any other account.
Credits posted to orders that acquired rewards points, including those arising from returned goods or services will also post a debit to the points accrued in your rewards account.
Rewards points cannot be used to pay taxes.
BBQGuys reserves the right to decline any request to convert rewards points for purchase at any time.
Brands which cannot be purchased with Rewards points
For various reasons, some brands may be restricted from being purchased with rewards points.
Having items of the following brands in your cart will remove your ability to pay for the order using rewards points:
- Lynx Grills
- Delta Heat
- Twin Eagles
- Viking Appliances
In-depth details about rewards
BBQGuys Text Messaging Terms & Conditions
ShoppersChoice.com, LLC d/b/a BBQGuys.com (BBQGuys
) offers recurring text messaging programs and occasional one-time or limited-duration text messaging programs. These Text Messaging Terms and Conditions (Text Terms
) govern these text message programs.
By signing up to participate in our text messaging programs, you agree to these Text Terms, our Privacy Policy, as well as the BBQGuys Terms and Conditions which are all contracts between us and you that include a mandatory arbitration provision (which requires that disputes are resolved by final and binding arbitration on an individual, not a class-wide basis) and grant us certain rights and licenses, provide us certain indemnities, waive certain of your rights and remedies, and limit our liability and obligations to you. To the extent of any inconsistency, the Text Terms in this document will apply to our text messaging programs. These Text Terms are Additional Terms as defined by the Terms. Please also review our Privacy Policy.
A description of the specific program you are signing up for, including whether it is recurring or one time or limited duration, will be provided with the sign-up information. If you opt-in to a text message program, BBQGuys will provide transactional information and/or marketing text messages. Our text message programs may include: shipment status details about packages for which you request shipment status notifications, customer service related texts, special offers, alerts, rewards, deals, updates, reminders, and other transactional and/or marketing texts and information (e.g. about price drops, low inventory, or new product releases/launches) from BBQGuys. We may send reminders based on your activity on our website or app, such as abandoned cart reminders, browse abandonment (e.g., information and alerts based on the merchandise you viewed on our website), and post purchase follow-ups (e.g., offers related to original purchase, product recommendations based on previous purchases, survey or sweepstakes opportunities), which may be based on our use of cookies or other tracking technologies when you view content while logged onto your BBQGuys account. You may choose to sign up for other text messaging programs, for example regarding specific programs or events. Messages may be in SMS, MMS or RCS format. Message frequency may vary. BBQGuys reserves the right to alter the frequency of messages sent at any time, so as to increase or decrease the total number of sent messages. Text messages may be sent using an automatic telephone dialing system, or artificial or pre-recorded voice. Your consent to receive such messages is not required as a condition of purchasing any goods or services. Message and data rates may apply.
BBQGuys may transition from one short code or telephone number to another, and you consent to receive messages from the new short code or number.
To opt-in to receive text messages from a BBQGuys text messaging program, please follow the instructions provided by BBQGuys, which may include texting a message to a short code, providing your phone number online at our website, or by otherwise providing your consent. You may need to confirm your consent such as by replying Y or through another designated response to an initial text message sent to you.
To stop receiving text messages from a specific BBQGuys text messaging program, text STOP to the five-digit short code or telephone number for the text messaging program from which you no longer wish to receive messages (i.e., the number from which its text messages are being sent). You may receive one final text message confirming that you have opted-out.
To enroll in the text messaging programs, you must be the mobile account holder, a resident of the United States, and 18 years of age or older. If you change your mobile phone number, you agree to promptly notify BBQGuys via Attentive of that change by contacting us at support@attentivemobile.com or 1-844-293-7265.
If your mobile operator is not participating, you will not receive a reply to your messages. Some operators may not support some services (e.g., pre-paid users may not be able to participate). Check with your carrier to confirm. BBQGuys and mobile carriers are not responsible or liable for any undue delays, failure of delivery, or errors in messages. Not all mobile devices or handsets may be supported and our messages may not be deliverable in all areas.
To request more information, you may contact BBQGuys via Attentive at support@attentivemobile.com or 1-844-293-7265.
BBQGuys may revise, modify, or amend these Text Terms at any time. Any such revision, modification, or amendment shall take effect when it is posted to BBQGuys' website. You agree to review these Text Terms periodically to ensure that you are aware of any changes. Your continued consent to receive BBQGuys text messages will indicate your acceptance of those changes. We may also notify you by other means, such as sending a text message to the number you used to sign-up for our text message program(s).
Contests & Sweepstakes Terms and Conditions
BBQGuys, will periodically conduct online sweepstakes and/or competitions. Below are the standard Terms and Conditions of our contests. Specific rules and regulations regarding individual contests may be found on the contest's primary page.
- BBQGuys is the primary coordinator and owner of contests conducted on BBQGuys.com.
- There is no purchase necessary to participate in our online sweepstakes or contests.
- Employees of BBQGuys, their family members, or anyone else connected in any way with the competition or helping to set up the competition shall not be permitted to enter the competition.
- Signing up for this competition indicates your agreement to be bound by these terms and conditions.
- By submitting your entry, you agree to receive emails and/or alerts via social media, as needed, throughout the duration of the contest.
- The entry date and closing date for each contest is clearly marked on the individual contest's primary page.
- Winners will be notified through a combination of email, text, phone call(s), or (when stated) social media alert(s). If the winner cannot be contacted or does not claim the prize within 7 days of notification, we reserve the right to withdraw the prize from the winner and pick a replacement winner.
- Winners are chosen by random at the prescribed date and time. BBQGuys, will notify the winner within 72 hours on how to claim the prize.
- Winners and participants agree to the use of his/her name and image in any publicity material. Any personal data relating to the winner or any other entrants will be used solely in accordance with the scope of the contest and will not be disclosed to a third party without the entrant's prior consent.
- No cash alternative to the prizes will be offered and the prizes are not generally transferable. Prizes are subject to availability and we reserve the right to substitute any prize with another of equivalent value without giving notice.
- The promoter is not responsible for inaccurate prize details supplied to any entrant by any third party connected with this competition.
- BBQGuys reserves the right to cancel or amend the competition and these terms and conditions without notice in the event of a catastrophe, war, civil or military disturbance, act of God or any actual or anticipated breach of any applicable law or regulation or any other event outside of the promoter's control. Any changes to the competition will be notified to entrants as soon as possible by the management of BBQGuys.
- This promotion is in no way sponsored, endorsed or administered by, or associated with, Facebook, X (formerly Twitter), or any other Social Network. You are providing your information to BBQGuys and not to any other party. The information provided will be used in conjunction with the following Privacy Policy.
Pro Services
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Shopperschoice.com, LLC d/b/a BBQGuys.com (BBQGuys
) does not endorse and is not responsible or liable for any content, data, advertising, products, goods or services available or unavailable from, or through, any third party or Service Provider. You agree that should you use or rely on such content, data, advertisement, products, goods or services, available or unavailable from, or through any third party or Service Provider, BBQGuys is not responsible or liable, indirectly or directly, for any damage or loss caused or alleged to be caused by or in connection with such use or reliance. Your dealings with any Service Provider and any other terms, conditions, representations or warranties associated with such dealings, are between you and such Service Provider exclusively and do not involve BBQGuys. You should make whatever investigation or other resources that you deem necessary or appropriate before hiring or engaging Service Providers.