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Pit Boss 77221 Silver Star 2 Series 21-Inch Vertical Digital Electric Smoker w/ Window

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Warranty

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Pit Boss vertical smokers carry a five (5) year limited warranty from the date of purchase by the original owner, warranting against defects in workmanship on all parts & electrical components, or a one (1) year limited warranty when purchased prior to 09/03/2018.

Refer to manufacturers manual for full warranty details.

Customer Reviews (16)

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Brian65
Meridian Idaho
Verified Purchaser
Dansons Inc - BV
 
★★★★★ ★★★★★ 5.0

Excellent smoker and cooker

Have been using alot over the 5 months I have owned and everything turns out with amazing flavor. I smoked and cooked a 10lb prime rib and it was the best I had ever tasted. Plenty of smoke with just one full smoke box of chips. The key to getting the most smoke flavor is to wait for the smoker to be rolling out smoke before placing meat in it.

 

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Viking
Bluffton, IN
Verified Purchaser
Dansons Inc - BV
 
★★★★★ ★★★★★ 5.0

Love it, love it, love it!

I bought this at Walmart a bit over a year after my dad's Masterbuilt died. I love it! A few months ago, we were getting ready to smoke a brisket and had an issue with the control panel. After sending my info to Pit Boss customer service via Twitter, I had a new control panel and the even sent 5 different Pit Boss rubs and seasonings with it (love those too). They really back up their product with service, which has served to make me a loyal Pit Boss customer for life. Now I'm shopping for a pellet grill and I'm only looking at Pit Boss.

 

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Michael
Undisclosed
Verified Purchaser
 
★★★★★ ★★★★★ 5.0

Very good purchase!

Made some ribs for my first time & they turned out awesome! Wish the smoker was way higher, I was on my knees!

 

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Tigrr
Marceline, MO
Verified Purchaser
Dansons Inc - BV
 
★★★★★ ★★★★★ 5.0

Great Quality

Well if it works as easy as assembly was then this will be a great smoker. I like doing things myself and the instructions were very easy to follow. At this time the only complaint I could have is that the web says this model has 4 racks and a cover and this one only had 3 racks and no cover in the box.

 

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Big reds
Warrenton Va
Verified Purchaser
Dansons Inc - BV
 
★★★★★ ★★★★★ 4.0

First time smoking

Just bought this smoker. Set temp and it kept reading above set temp. I'm kinda confused as how to set cooking temp even though we followed directions. Would like some help.

 

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Palmsy
CA
Verified Purchaser
Dansons Inc - BV
 
★★★★★ ★★★★★ 4.0

Great Smoker

Used it for the first time and smoked some Ribs. Everything worked fine but there was an error message towards the end of smoking the ribs and I think it was because there was flames coming up from the bottom. Turned it off, let the flames stop, turned it back on and it was fine.... The cleaning up is a process after smoking everything but overall it's a good smoker for a beginner. It says it comes with a cover but ours didnt.

 

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Jcothran11
Ocean Springs, MS
Verified Purchaser
Dansons Inc - BV
 
★★★★★ ★★★★★ 4.0

Great Smoker

I got this smoker for Christmas and used it the same day!!! Only problem I have had is after putting it all together I noticed a dent on the top and did not want to return after getting everything out together and already planning to use immediately. I guess I just have to deal with the big dent on the top.

 

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Henry bell III
Lexington Ky
Verified Purchaser
Dansons Inc - BV
 
★★★★★ ★★★★★ 4.0

Temp spike

It's a great design and a great smoker however I cant keep my temp where I want it set I also gotta hit the smoke button every 20 minutes I need help and answers please I dont want to go back to master built

 

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Smoke Daddy
Portland, OR
Verified Purchaser
Dansons Inc - BV
 
★★★★★ ★★★★★ 3.0

Non existaent Customer Service !

I love the smoker but I ordered a couple extra grate racks on April 28, 2020 and they were back ordered for 4-6 weeks. and as of this date ( July 15, 2020) they are still "processing" and when I try to call customer service I never get through. And when I leave my number for a call back I never get a call. I am very disappointed in this low level of aftermarket service !

 

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BBQ Dad
Iowa
Verified Purchaser
Dansons Inc - BV
 
★★★★★ ★★★★★ 2.0

You get what you pay for

Have had issues with this thing holding temp. It struggles to cook a single pork shoulder. It was set at 275 for 9 hours and the internal meat temp stalled at 165 4 hours in and when I checked it 5 hours later the probe still said 165. Opened it up and it felt like a warm sauna inside. Had to wrap it and finish indirectly on my grill. I've tried vents open vents closed and everything in between. The last straw is the screen has stopped working. I plug it in and it's black and does nothing.

 

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Questions & Answers (0)

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Proposition 65

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WARNING: Using this product can expose you to chemicals including soot, which is known to the State of California to cause cancer, and carbon monoxide, which is known to the State of California to cause birth defects or other reproductive harm. For more information go to www.P65Warnings.ca.gov.

Shipping & Returns

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Free Shipping on orders over $49

Ship your entire order to your home for free, especially the big stuff! *Continental US only

When will my item arrive?

Once shipped, items usually arrive within 3-5 business days. While UPS and FedEx are our carriers for smaller items, be aware that larger items and orders are shipped via freight. The freight process is a bit more complicated than what we’ve all come to expect for small parcels, so it’s important that you’re prepared and understand what’s required of you well before delivery day.

  • Most freight products ship on a pallet
  • Some carriers will call to schedule a delivery window, while others will deliver the shipment to a reasonably accessible location closest to your residence (their goal is to deliver as near a garage door as they can).
  • We’ll specify which process you can expect in your shipping confirmation email.

For carriers that schedule delivery appointments:

Carriers that schedule delivery appointments require you to be home for delivery and provide your signature. The delivery is made with a semi-truck with lift gate services, and the shipment is dropped off at the curb. If you authorize the shipping company to leave the delivery without a signature, BBQGuys can’t be held responsible for damages that occur during delivery. As complicated as this process may seem, we’ve only scratched the surface here — please review our detailed guide to freight delivery so there are no surprises when a freight shipment heads your way.

For carriers that deliver without an appointment:

Carriers that deliver without an appointment don’t require you to be home or set up a delivery window, and you aren’t required to sign for the pallet(s). Instead of scheduling an appointment, arranging your schedule to be home for the delivery, and signing to confirm receipt, you can sit back and let your items come to you. If you’re home at the time of the drop-off, you can request the driver place your delivery in the garage; if you’re out of the house, the driver will leave it near the garage or doorstep.

$6.95 Flat-Rate Shipping

Anything under $49 ships at one low price. If your order increases, your shipping stays the same!

30-Day Returns

Return all new, unused, and unassembled items in their original packaging, and we'll give you a full refund minus the cost of the original AND return shipping.

No Restocking Fee

Most companies charge a restocking fee. We just don't do business that way.

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