Napoleon Phantom Prestige 500 Propane Gas Grill with Infrared Rear Burner, Infrared Side Burner, & Rotisserie Kit - Matte Black - P500RSIBPMK-3-PHM
$1,849.00
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Warranty

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Napoleon Prestige and Prestige Pro grills feature a bumper to bumper lifetime warranty against defects in materials and workmanship on major components including the hood, stainless steel lid, porcelain enamel lid, aluminum castings, stainless steel cooking grids, and stainless steel tube burners. The stainless steel sear plates, cast stainless steel grids, stainless steel infrared rotisserie, infrared bottom/side burner, and all other parts are warrantied for fifteen (15) years. Labor not included.

Refer to manufacturers manual for full warranty details.

Customer Reviews (6)

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Customer images featuring this product

JOHN
NJ
 
★★★★★
★★★★★
So easy my wife can use it and I feel safe
Love this grill. First the negatives. I thought I would be able to roll this but its heavy so I keep it in one place. Thats all the negatives. I love everything else. It's so easy my wife can use it and I feel safe. But those safety features it had are what lured me in. The reigniting burners the glowing red knobs telling you its still on. I've only used it once so far but I'm very happy and I know I'm going to have some awesome BBQs with this!
  • Beautiful
 

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josh
Undisclosed
Verified Purchaser
 
★★★★★
★★★★★
Love The Phantom
Amazing grill experience. Seamless set up. Love it.
 

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syalc
Cali
Verified Purchaser
Napoleon Grills - BV
 
★★★★★
★★★★★
Well built.
This bbq: Is well built (high end stainless), delivers high even heat, and looks great. My only complaint (Good instead of excellent) is one of the side panels passed inspection without paint/powder coat (Small area, see photo), leaving what appears to be raw metal. Thanks
  • Appears to be bare metal.
 

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Tim
Argyle, Tx
 
★★★★★
★★★★★
Overall a solid buy
Fun grill to cook on. Heats up quickly and has no troubles getting hot! Grill cooks very evenly while maintaining desired temps. Plenty of room to cook for 6-8 people. I have all the accessories for this grill and use them weekly. Its lacking an internal grilling light, for this price point it think it would be expected. The right side tray that is collapsible doesn't lock in place very well. Storage below could be nice, but some weirdo but a support brace right in the middle of the area next to the tank, limiting the use in this space. Be very careful putting accessories, plates and such on the side shelves as the finish scratches and get nicks vey easliy. Shipped quickly and was easy to assemble. Overall a solid grill and a pleasant buy.
 

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jackhknight
Oxfordshire, UK
Verified Purchaser
Napoleon Grills - BV
 
★★★★★
★★★★★
Fantastic quality, but poor value for money
Napoleon have extensively promoted the Phantom Prestige in the "grilling world", and there's probably a dozen YouTube channels who have featured this grill. The feature set was brilliant to see. Napoleon's marketing really convinced me to invest in their brand - the first time for me - and I was really excited to cook on the cast steel grates! Unfortunately, I don't think I will be able to - I have to return this grill. The value for money simply isn't here. Despite this grill costing twice what US/Canadian consumers pay, we're being given less for our money. There's no rotisserie included for European customers, despite it being heavily marketed via YouTube etc. Even the retailer I purchased this from has the rotisserie shown in the product photos. It's essentially paying a lot of extra money just for a black colour scheme.
Staff Response:
Thank you for reaching out and for providing us with your feedback. We are sorry you are disappointed with your purchase. If you would like to discuss this further please feel free to reach out via email at webcare@napoleon.com.
 

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jackhknight
Oxfordshire, UK
Verified Purchaser
Napoleon Grills - BV
 
★★★★★
★★★★★
Fantastic quality, but poor value for money
Napoleon have extensively promoted the Phantom Prestige in the "grilling world", and there's probably a dozen YouTube channels who have featured this grill. The feature set was brilliant to see. Napoleon's marketing really convinced me to invest in their brand - the first time for me - and I was really excited to cook on the cast steel grates! Unfortunately, I don't think I will be able to - I have to return this grill. The value for money simply isn't here. Despite this grill costing twice what US/Canadian consumers pay, we're being given less for our money. There's no rotisserie included for European customers, despite it being heavily marketed via YouTube etc. Even the retailer I purchased this from has the rotisserie shown in the product photos. It's essentially paying a lot of extra money just for a black colour scheme.
Staff Response:
Thank you for reaching out and for providing us with your feedback. We are sorry you are disappointed with your purchase. If you would like to discuss this further please feel free to reach out via email at webcare@napoleon.com.
 

Was This Helpful?

 

Expert Review

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The Skinny:

  • Well-known brand name
  • Affordable price point
  • Reliable ignition system
  • Great accessories and storage features
  • Made in North America
  • Good warranty

Things We Love:

The Napoleon Prestige is a nice freestanding gas grill with innovative accessories and storage features. The Prestige series is available with an infrared rear burner and rotisserie. The P500 has an optional infrared “sizzle-zone” side burner. I love that when the side burner or ice bucket are not in use, the lid is flush - giving you full access to the side shelf space. You can also add a charcoal tray giving you different ways to cook. The Napoleon Prestige comes with blue backlit control knobs. The control knobs have SafetyGlow technology that changes the backlight color from blue to red when a burner is in use. I also really like Napoleon’s doubled lined “lift-ease” lid, which opens easily and helps hold in heat for optimal heat retention. The lid is hinged near the middle and, when open, adds hardly any depth to the back of the grill. This allows for easy placement in a variety of spaces.

Napoleon Prestige grills have stainless steel tube burners that are lit by a "Jetfire" electronic ignition. The P500 comes with stainless steel grates which have a patented wave design that creates unique sear marks to spread heat evenly, Napoleon has stainless steel sear plates. The plates also protect the burners and help reduce flare-ups.

The P500’s infrared “sizzle-zone” is a unique feature on this grill. Its grate is adjustable, allowing you to change the position of the grates. You can lower the grates to the burner for cooking with pots and pans as you would on a conventional side burner, or raise the grates to a higher position for searing meats like steak.

The Prestige 500 is also available in a built-in model, which would make a great centerpiece in your outdoor kitchen.

The warranty on the Prestige series is a standout in its class, having a lifetime warranty on the exterior housing, cooking grids, and porcelain enamel coated lid. Napoleon also boasts a 10 year + 5 warranty on their burners and flame tamers that provides replacement parts at a 50% of normal cost for 5 years after the 10 year warranty expires.

Available only for a limited time, consider Napoleon’s brand-new Phantom Prestige 500 gas grill. Everything you love about the Prestige 500 is here, but bathed in a sophisticated, stylish matte black finish. Love that reliable Napoleon JetFire electronic ignition? How about those four stainless steel tube burners topping out at a combined 48,000 BTUs? Even the 18,000 BTU rear infrared burner and 14,000 infrared side burner make it into this limited, special edition revision.

For all intents and purposes, this is the same grill with a phenomenal, unique design. But there are a few key upgrades: Phantom trades in stainless steel cooking grids for hardier cast stainless steel ones, at the cost of a mere 20 square inches of grilling space. (That’s a trade we’ll make any day.) Instead of stainless steel, the grill cart is now durable, rust and corrosion-resistant black steel. And, of course, that stainless finish has been swapped out for an eye-catching black design that’s sure to turn heads for seasons to come.

Thing To Consider:

While this grill is built tough, and backed by a strong warranty, Napoleon Prestige grills are not "all stainless steel", which is what many customers are shopping for nowadays. Along with the stainless steel components on the grill, you will also find cast aluminum and porcelain enameled steel components too, such as cart legs, back panels, etc.

Overall Rating

3.9 (out of 5)
Value
4.0 (what's this)
Design & Style
4.0 (what's this)
Construction
4.0 (what's this)
Innovation
4.0 (what's this)
Even Heat
4.0 (what's this)
High Heat
4.0 (what's this)
Minimum Flare-Ups
4.0 (what's this)
Temperature Range
3.5 (what's this)
Customer Service
3.5 (what's this)
Warranty
4.0 (what's this)

Questions & Answers (3)

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Question:
Does the side table without the burner fold down
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Answer:
Hi David. Yes! Both shelves fold down.

Asked by davidAnswered by Joey, BBQGuys Expert

 
Question:
Where is this grill made? I know Napoleon is a Canadian company but they can be built elsewhere, like China.
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Answer:
Hi Hank, components of this grill are manufactured in both North America (Kentucky, USA and Canada) and overseas.

Asked by HankAnswered by Chris

 
Question:
Does the natural gas grill come with the hook up hose? Thanks
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Answer:
Hi David, this grill includes a 10-foot natural gas hose with quick disconnect.

Asked by DavidAnswered by Ryan

This question was asked on a different product configuration.

 
Question:
Hello I see this is out Of stock with an 8-12 week availability. Is that a true time line? Have a project going for Memorial Day and just wondering. Thanks
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Answer:
Hi Craig, yes, that timeline is accurate and you should expect it within 8-12 Weeks from the purchase date.

Asked by CraigAnswered by Hunter, BBQGuys Expert

 

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Shipping & Returns

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Free Shipping on orders over $49

Ship your entire order to your home for free, especially the big stuff! *Continental US only

When Will My Item Arrive?

Once shipped, items usually arrive within 3–5 business days. If your item or order is large, it may ship via one of our third-party freight carriers, which deliver from semi trucks with lift gates. Freight delivery is much more complicated than standard parcel shipping — you must schedule a drop-off time, be present for the delivery, and move items from the curb to your residence, among other differences. Sound stressful? If you prepare in advance with our guide to freight delivery, it doesn’t have to be.

We strongly encourage reading the entire freight delivery guide, but here’s a quick snapshot of what you need to be ready for when you order a large package:

  • Your freight carrier will call you to schedule a delivery window of about 4–8 hours
  • You’re required to be physically present at the specified delivery location during the scheduled window
  • Freight shipments are carried in semi trucks, which have lift gates to assist with unloading
  • Freight deliveries are dropped off at the curb and no further — not up the driveway, not the porch, not the garage, and most definitely not the backyard — so it’s on you to transport packages to their intended location
  • For an easier time hauling items to your home or backyard, arrange for at least 2 helpers to be on standby during your delivery window
  • You must sign for the shipment to indicate that you’ve accepted the delivery

Again, we recommend reading our entire breakdown of freight delivery so you can become familiar with the process. Trust us when we say that getting caught off guard with the strict requirements of freight delivery can lead to a whole lot of headaches.

This item leaves our warehouse within 3-4 Weeks

$6.95 Flat-Rate Shipping

Anything under $49 ships at one low price. If your order increases, your shipping stays the same!

30-Day Returns

Return all new, unused, and unassembled items in their original packaging, and we'll give you a full refund minus the cost of the original AND return shipping.

No Restocking Fee

Most companies charge a restocking fee. We just don't do business that way.

Message to our customers: Like all retailers and manufacturers, we’re currently experiencing well-publicized supply-chain issues and steel shortages that have caused some orders to be delayed. We sincerely apologize for any inconveniences arising from this situation, and we assure you we’re making every effort to solve these problems with our vendors and logistical partners.

So, why are some orders being affected? Major ports around the world are still operating at reduced capacity because of COVID-19 restrictions — on average, container boats sit at port for about 3 weeks before being unloaded. Combine these shipping inefficiencies with a scarcity of natural resources, and virtually every industry has been crippled to some degree. Yet we acknowledge that it’s our duty to meet these challenges head-on and work toward solutions so you can enjoy more time outdoors with the people you love. We appreciate your patience as we strive to smooth out our supply chain, and we thank you for choosing us for your grilling and outdoor living needs.

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