Primo Oval XL 400 Ceramic Kamado Grill With Stainless Steel Grates - PGCXLH (2021)
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Lifetime Warranty

All Primo ceramic parts are warrantied, to the original purchaser, by a Limited Lifetime warranty and are backed by a twenty (20) year guarantee. All metal parts (excluding cast-iron parts) are warrantied for five (5) years. All cast-iron parts, valves and knobs, and all other parts and accessories are warrantied for one (1) year. The thermometer and felt gaskets are warrantied for thirty (30) days. The warranty is limited to the repair or replacement of any parts which, under normal use, Primo determines, after reasonable examination, to be defective. Labor is not included.

Refer to manufacturers manual for full warranty details.

Customer Reviews (3)

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★★★★★ ★★★★★ 5.0

This product could not have a better warranty!

I purchased the XL400 in 2013 with the large cypress table. Over the years I purchased a cover, searing grill, 2 raised grills 2 ceramic deflectors with racks, and firebox divider. Over the years I replaced the temperature gage, grate and seal twice. The grill has always cooked great from steak, chicken, hamburgers, pork roast, chops and loin. I've cooked fish, kabobs and the last few years l have gotten into low temperature smoking. In 2021 I filed a warranty claim for my firebox which had developed a single crack. Premo declined the claim saying the firebox was still functional. I continued to use the grill for 2 more years with no problems. In late 2023 I noticed a second crack in the firebox and the 2 pieces of the firebox were laying against the inside of the lower half of the grill. I also noticed spiderwebing in the glazed surface of the grill. I again filed a warranty claim with Primo and they honored the claim and sent me all ceramic replacement because the current replacement parts are not interchangeable with grills manufactured prior to 2014. I paid for a new handle/hinge assembly and grate plus shipping. I received my new grill last week and I am currently refinishing and repairing the cypress table before placing the new grill in it. My only complaint about the Primo is the exterior metal parts rusted but not to the extent they were not functional.


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Verified Purchaser
★★★★★ ★★★★★ 5.0

Great grill built fine

I mostly use it to slow cook brisket ribs chicken 300f very happy with it it is different from the green eqq which I also have. But I like it more and would purchase it again.


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Verified Reviewer
★★★★★ ★★★★★ 5.0

Absolutely Awesome Grill and Warranty

Its really important to me to support American business and manufacturing and Primo grills are made in America. I purchased my Primo Oval XL in December 2020 along wth the cypress table and have really loved it since. I thought about going a touch smaller but the really glad I went with the larger grate. I made the switch from gas to harwood lump charcoal and thought it would be a steep learing curve but was pretty easy. The Primo Oval XL is a super versitile grill - I use it for roasting, grilling, and smoking. The XL size easily accompdates a full brisket with room to spare. The hardwood lump charcoal makes a huge differnce in taste of the food. The Primo warranty is excellant and covered a replacement ceramic fire box when the old one cracked through use. BBQ Guys Service Department are stars and have easily and quickly taken care of my warranty questions and replacements.


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Expert Review

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The Skinny:

  • Absolutely the most versatile, innovative kamado grill
  • Made in the USA
  • Generous grilling space
  • Tons of accessories
  • One of a kind kamado

Things We Love:

First off, I love that all Primo grills are made in the USA. They're made over in Atlanta, GA, where they've been made ever since the company started in 1996. The capabilities of Primo oval ceramic kamados are impressive. With their cooking grates that are reversible to allow cooking close to the coals for searing, or further away for convection cooking, they are versatile right out of the box. The grates are also split down the middle so you can raise the grids on one side and keep the other side lower. This allows you to have different temperature zones on the same grill. When used in combination with the grill extender racks (sold separately), these grills have more cooking area than any other kamado. If you're already familiar with ceramic grills, you know they are usually round. Primo is known for their oval models that allow more room for racks of ribs, brisket, and all sorts of other BBQ. These innovative kamados are also built using premium ceramics and protected by a scratch-resistant glaze.

For even more versatility, there's a firebox divider add-on which gives you direct and indirect cooking at the same time (in our experience, Primo does this better than all other brands). You can gather your coals on one side and grill at higher temperatures, then move food over to the opposite side so it can soak up all that mouth watering smoky BBQ flavor. Or, add-on a drip pan rack & heat deflector plate to completely shield your food from the coals and get that true slow smoking ability. These are split down the middle as well so you can set them up on one side only if you like for even more versatility!

Another feature I love is the interior lid height of Primo grills which comes in very handy when cooking beer butt chicken or turkey. And since it's oval, you can cook more than one at a time! Other kamados with shorter lids often rub the top of the birds and some are really too short to allow you to do it at all. Primo also has the largest portable ceramic grill available, known as the Primo Go. It’s perfect for tailgating, camping, or any time you need to grill on the go. For those that want a great grilling package right out of the box, Primo offers their All-In-One series in 4 sizes, and it comes with a wheeled cradle, side shelves, ash tool, and grate lifter. Primo does make a round grill also, for a more affordable option.

I love that Primo backs their kamados with a limited lifetime warranty backed by a twenty (20) year guarantee on all ceramic parts, regardless of how your state determines the meaning of "lifetime".

Things To Consider:

Although Primo’s round grill is more affordable, it, like most other kamados on the market, lacks the versatility of the Primo oval models. Something else to consider is that Primo’s cooking grates are not stainless steel, but instead are porcelain coated steel. These grates are actually nice from a non stick cooking perspective. However, should you ever scratch off the coating, exposing the steel underneath, you'll need to keep it seasoned with oil like you would cast iron for added protection against rusting.

You'll Like This Grill If:

If you want a well-built, American made kamado that is second to none when it comes to cooking versatility and is backed by a strong warranty.

Overall Rating

4.4 out of5
Innovation & Features
Cooking Versatility
Heat Control
Customer Service

Questions & Answers (1)

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What all is included with the Primo XL
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Hi Coletrain. The Primo XL includes the firebox assembly, cooking grids, and cast aluminum chimney cap.

Asked by ColetrainAnswered by Ryan


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Shipping & Returns

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Free Shipping on orders over $49

Ship your entire order to your home for free, especially the big stuff! *Continental US only

When will my item arrive?

Once shipped, items usually arrive within 3-5 business days. While UPS and FedEx are our carriers for smaller items, be aware that larger items and orders are shipped via freight. The freight process is a bit more complicated than what we’ve all come to expect for small parcels, so it’s important that you’re prepared and understand what’s required of you well before delivery day.

  • Most freight products ship on a pallet
  • Some carriers will call to schedule a delivery window, while others will deliver the shipment to a reasonably accessible location closest to your residence (their goal is to deliver as near a garage door as they can).
  • We’ll specify which process you can expect in your shipping confirmation email.

For carriers that schedule delivery appointments:

Carriers that schedule delivery appointments require you to be home for delivery and provide your signature. The delivery is made with a semi-truck with lift gate services, and the shipment is dropped off at the curb. If you authorize the shipping company to leave the delivery without a signature, BBQGuys can’t be held responsible for damages that occur during delivery. As complicated as this process may seem, we’ve only scratched the surface here — please review our detailed guide to freight delivery so there are no surprises when a freight shipment heads your way.

For carriers that deliver without an appointment:

Carriers that deliver without an appointment don’t require you to be home or set up a delivery window, and you aren’t required to sign for the pallet(s). Instead of scheduling an appointment, arranging your schedule to be home for the delivery, and signing to confirm receipt, you can sit back and let your items come to you. If you’re home at the time of the drop-off, you can request the driver place your delivery in the garage; if you’re out of the house, the driver will leave it near the garage or doorstep.

This item leaves our warehouse within 1-3 Business Days
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