We want you to feel confident shopping with us. That's why we provide helpful information, useful tools and expert advice you can trust to choose the right products for your outdoor lifestyle. Keep reading to discover more reasons you can count on BBQGuys.
Full Circle Customer Service
Our customer service experts take pride in helping customers make the right purchasing decisions, then following up with exceptional service after the sale. Feel free to consult with our team with any questions about your product or the various perks of the BBQGuys community.
We do the research so you don't have to! Our experts thoroughly test and review a variety of our products to streamline comparison shopping, plus give you confidence in your purchasing decision.
We encourage our employees to participate in
Paid Time Grilling, where they gain real-world experience using the products we sell. Our team members can then pass on their first-hand knowledge to help customers make the right choice.
Great news - you may pre-qualify for low monthly payments! We have teamed up with Bread to provide you with easy and affordable financing. Pay over time with low monthly payments. Rates are often lower than credit cards with no repayment fees.
We Test Our Grills
We want you to feel confident in the products you buy from us, and this results in additional steps to test the quality of our products. We invest in products such as the XRF gun which can measure the grade of stainless in a grill. We also perform multi-level reviews of the products on our web site to ensure our information is accurate.
A Hands-on Showroom
We recently opened a brick & mortar store, which serves as our "in-house" testing environment. At our retail showroom, you'll have an opportunity to interact with our products while receiving excellent customer service and expert advice.
Simple Shipping & Returns
We know how much everyone dislikes shipping charges. To help ease frustrations, we have shipping policy that is both affordable and transparent. Should you find the same product at a lower price from a competitor, we will match their price.
Brands You Can Trust
We work hard to offer high quality products from reputable brands you can trust. We want you to have piece of mind in knowing that you're purchasing a great product that will be a source of enjoyment for years to come. We constantly search for brands and products that not only do what they were designed to do, but enhance your life too.
An Excellent Reputation
We recognize that we are part of an online community. We provide access to unbiased reviews from trusted third party sources, in addition to our relationships with large online stores including Amazon.com.