Rasmussen 24-Inch Bark See-Thru Gas Log Set With Vent Free Natural Gas Evening Embers DFC7 Single Burner - Variable Flame Remote zoom_in
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Warranty

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All Rasmussen vent free ceramic fiber gas logs are covered for 5 years. The burner and grate assemblies are all warranted for 2 years and the pilot kit and control will be covered for 1 year from the date of purchase.

Refer to manufacturers manual for full warranty details.

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Questions & Answers (0)

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Question:
How do I change the flame height? I do not have a remote. Currently the flame is very small
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Answer:
This burner is controlled via a manual valve knob. For complete instructions refer to the burner manual here: cdn.shocho.co/sc-specsheets/C7.DFC7.203%20.pdf

Asked by JenAnswered by Dylan

This question was asked on a different product configuration.

 

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Proposition 65

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WARNING: Cancer and Reproductive Harm - www.p65Warnings.ca.gov

Shipping & Returns

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Free Shipping on orders over $49.

Ship your entire order to your home for free, especially the big stuff! *Continental US only.

When Will My Item Arrive?

Once shipped, items usually arrive within 3 to 5 business days. If your item is large it may ship via one of our third-party freight carriers (18-wheeler). If your order has an item that is shipped on a freight carrier, you will be contacted to schedule a curbside delivery time.

This item leaves our warehouse within 7-10 Business Days

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45 Day No Hassle Returns

Return all new, unused, and unassembled items in their original packaging, and we'll give you a full refund minus the cost of the original AND return shipping.

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Message to our customers: The COVID-19 pandemic has created business disruptions worldwide, and we haven’t been immune to its effects. BBQGuys and the entire backyard barbecue industry have been affected by shipping delays due to product shortages arising from COVID-19. We’re also experiencing a tremendous increase in calls, emails, and chats flooding our sales and customer service departments. As a result, you may have noticed longer than normal expected lead times being advertised, along with delays in our responses and/or your delivery. We sincerely apologize for any inconvenience, and we assure you we’re making every effort to assist our customers — including hiring over 70 new employees, many of whom are still working remotely. For more than two decades, we’ve built our business on amazing customer service with timely assistance. Please know that we and our many vendors are making every effort to catch up as COVID-19 continues to disrupt our industry. We appreciate your business and patience. Thank you for choosing us for your outdoor living needs.

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