Napoleon Phantom Prestige 500 Natural Gas Grill with Infrared Rear Burner, Infrared Side Burner, & Rotisserie Kit - Matte Black - P500RSIBNMK-3-PHM
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Napoleon Phantom Prestige 500 Natural Gas Grill with Infrared Rear Burner, Infrared Side Burner, & Rotisserie Kit - Matte Black - P500RSIBNMK-3-PHM image
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Napoleon Grill Cover For PRO 500 & Prestige 500 Series Freestanding Gas Grills image
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Napoleon Rotisserie Grill Basket - 64000 image
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Current price $2,229.98
 
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Warranty

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Lifetime Warranty

Napoleon Prestige and Prestige Pro grills feature a bumper to bumper lifetime warranty against defects in materials and workmanship on major components including the hood, stainless steel lid, porcelain enamel lid, aluminum castings, stainless steel cooking grids, and stainless steel tube burners. The stainless steel sear plates, cast stainless steel grids, stainless steel infrared rotisserie, infrared bottom/side burner, and all other parts are warrantied for fifteen (15) years. Labor not included.

Refer to manufacturers manual for full warranty details.

Customer Reviews (42)

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Jeff Frey
Las Vegas, NV
Verified Reviewer
Napoleon Grills - BV
 
★★★★★ ★★★★★ 5.0

Phantom fun grilling

Love the grill! Making grilling fun again!

 

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Ian W
Salmon Arm BC
Verified Reviewer
Napoleon Grills - BV
 
★★★★★ ★★★★★ 5.0

Spectacular

Cool looking but performs like a champ ! Heats up quickly and great even cooking temps every part of the grill !

 

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Jeffrey L
Fl
Verified Reviewer
Napoleon Grills - BV
 
★★★★★ ★★★★★ 5.0

Phantom Prestige

Not only a great looking grill, but also the best cooking grill I have owned. Beats up fast. Effortlessly sears. Love the case stainless grates. Look forward to cooking on the grill every weekend.

 

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BForrest
9 Napoleon Road
Verified Purchaser
Napoleon Grills - BV
 
★★★★★ ★★★★★ 5.0

Phantom 500

We purchased the Phantom 500 and have absolutely loved using it this summer so far! Perfect BBQ with a beautiful matte finish. Neat light features. Highly recommend!

 

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KylaC
Orillia, On
Verified Purchaser
Napoleon Grills - BV
 
★★★★★ ★★★★★ 5.0

Beautiful Product, Amazing experience

I bought this grill last year in 2021 and after 1 year of grilling it has not disappointed. It heats up evenly while looking sleek at the same time. We love the cast stainless steel cooking grids and side burner. This unit is a beast.

 

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Cliff
Sherwood Park, Alberta
Verified Reviewer
Napoleon Grills - BV
 
★★★★★ ★★★★★ 5.0

Phantom Prestige 500 RSIB

Great BBQ so far, did a 8lb chicken the other day on the rotisserie. Turned out great. The fit and finish is awesome, very easy to set up.

 

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Alex e
Dearborn Mi
Verified Reviewer
Napoleon Grills - BV
 
★★★★★ ★★★★★ 5.0

Best grill

One of the best grills I've ever owned Best purchase I've made

 

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Michael Broadway
Vaughan ON
Verified Reviewer
Napoleon Grills - BV
 
★★★★★ ★★★★★ 5.0

Prestige 500 phantom

Have used a few times since purchase. Excellent grill, can't ask for better grill. Only real flaws cabinet space is small due to a wall brace and the drip tray isn't the best. But those two things can't compare to pros of this grill.

 

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EJ Gurley
Minneapolis
Verified Reviewer
Napoleon Grills - BV
 
★★★★★ ★★★★★ 5.0

Darn. Near. Perfect.

After cooking the most perfect porterhouse, red peppers and nectarines for dessert the first time and a perfectly grilled salmon with roasted Yukon potatoes and some bernaise the next, I am confident in saying this grill will get nearly as much use as the kitchen we're remodeling!! IR side burner brilliantly seared steak one night and made a sauce the next.

 

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Cat F.
Undisclosed
Verified Reviewer
Napoleon Grills - BV
 
★★★★★ ★★★★★ 5.0

Best BBQ ever!

This is the best BBQ I ever bought! Heat so fast. I am done having to start it 40 minutes in advanced! Cook well without burning the food. Also got a little Napoleon smoker and the rotating basket. Really happy so far.

 

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Expert Review

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The Skinny:
  • Rock-solid quality and lifetime warranty put it near the top of the Practical grill class
  • Thick, tent-shaped flame tamers hold up incredibly well for worry-free grilling
  • Infrared side sear burner delivers steakhouse results and unexpected versatility
  • Included rear infrared burner and rotisserie kit expand cooking options for entertainers
  • Phantom model features eye-catching matte black finish and a few notable upgrades

Napoleon has long been one of the top names in grilling, offering a combination of quality and affordability that few have been able to beat. Perhaps the best example of Napoleon’s incredible value is the Prestige 500 gas grill, a star of the Practical class that immediately became a favorite among our experts. From its impressive construction and warranty to strong performance and comprehensive features, the Napoleon Prestige 500 is designed with all the right things in mind. But you know how we do things around here: we had to get Chef Tony under the literal hood to see if our suspicions were correct.

Chef Tony’s Napoleon gas grill review included all the usual tests to measure quality, performance, and features, the 3 factors we use to determine any product’s value as it relates to cost. There are XRF and caliper tests on materials, thermocouple measurements and real-world grilling trials to gauge performance, and a watchful eye on the convenience of features throughout the whole process. This review was conducted on the freestanding Prestige 500 RSIB (rear and side infrared burners) model; there’s also a built-in option for outdoor kitchens, along with freestanding units that lack the pair of infrared burners. And we’d be remiss if we didn’t mention the Phantom model, which has a standout matte black finish along with upgraded cooking grids. Let’s get to it!

Quality:

The Napoleon Prestige 500 sets a high bar among Practical grills with both dependable construction and a lifetime warranty on most components.

As usual, Chef Tony’s first order of business was checking every part of the grill for steel quality and thickness. His XRF gun clocked 300-grade stainless steel in the following components: the exterior hood, control panel, cooking grates, flame tamers, tube burners, and drip pan. The interior hood liner, meanwhile, proved to be galvanized steel, while the firebox graded as rust-proof cast aluminum. The Prestige 500’s collection of materials left Chef Tony impressed and confident in the grill’s overall durability.

Chef Tony’s caliper measurements only reinforced that belief, starting with the exterior hood, which turned out to be 20-gauge stainless steel. He clocked 18-gauge stainless steel for both the flame tamers and front control panel, another reassuring sign of this grill’s durability relative to other Practical models. The solid stainless steel rods that make up Napoleon’s iconic wave cooking grids measured 7.5mm in thickness, and the tube burners below were an impressive 1.84mm thick — in Chef Tony’s words, “very heavy for a Practical-class grill.” The 3.5mm-thick firebox also caught his eye, but the real showstopper is the Prestige 500’s warranty. Napoleon offers lifetime coverage on the main components, along with a 15-year warranty on all other parts. “Not very common for a Practical-class grill,” Chef Tony says. “That’s pretty solid.”

Performance:

Good temperature metrics gave way to great real-world results, especially for the Napoleon Prestige 500’s hard-working flame tamers.

After coming away pleased with the Napoleon Prestige 500 gas grill’s quality, Chef Tony turned his eyes toward performance. He hooked up thermocouples across the cooking surface to measure temperature evenness, starting with a low-temperature trial that saw all burners on their lowest setting for 30 minutes. The average overall temperature was 343°F, which Chef Tony acknowledged was a little high before adding a caveat: “Keep in mind this test is run with all burners set to low; you can get a lower temperature by turning some of the burners off.” Next was the 15-minute preheat test with all burners on high; the average temperature hit 522°F, more than enough to achieve effective searing with a standard preheat. Finally, the high-heat experiment yielded an average temperature of 578°F after 20 minutes with all burners on high.

Those were solid numbers, but temperature deviation matters just as much as overall heat. Chef Tony observed which thermocouple produced the greatest difference between its individual readout and the overall grill temperature, noting its location as well. The largest low-temperature deviation occurred in the front-right corner of the grill, about 70°F shy of the 343°F average. The remaining 5 probes were within 36°F of the overall average. For the high-temperature test, the front-right quadrant once again featured the largest difference, checking in at roughly 150°F below the 578°F average. The other thermocouples fell within about 50°F of the grill’s average, which Chef Tony described as a “good range” despite the relatively large maximum deviation.

Numbers don’t tell the whole story, though. The trusty burger tests always sheds light on real-world performance, so Chef Tony loaded down the Napoleon Prestige 500 with beef patties and got to grilling. This experiment confirmed that the front of the grill burned a bit cooler, “but not to a deal-breaking level” for Chef Tony, who merely had to cook the burgers in that area for an extra minute or so. Through it all, Napoleon’s flame tamers exceeded expectations thanks to their tent shape that quickly rolls drippings down and away from the burners to reduce flare-ups. “There were plenty of flames broiling our burgers, but there weren't any that lost control or had to be extinguished,” Chef Tony says. “This was pretty impressive for a Practical-class grill, and certainly not something you see from the majority of them.” A round of grilled kebabs and veggies reaffirmed the effectiveness of the flame tamers. Overall, the Napoleon Prestige 500’s performance earned medium-high marks from Chef Tony. “This grill is an example of how sometimes a thermocouple test can look somewhat off, but the real-world test where you have fat rendering and all those things happening in the system shows a completely different outcome.”

Features:

An infrared sear burner, rotisserie capabilities, and SafetyGlow knobs highlight a well-rounded package of experience-enhancing features.

The first feature that jumped out to Chef Tony was Napoleon’s 14,000-BTU ceramic infrared side burner. These burners are ideal for all-over caramelization, but the Prestige 500’s stands out because of its adjustable cooking grate that can be raised for better searing or lowered to accommodate woks or pots and pans. When not in use, the burner lid can be closed to create additional prep space. Say Chef Tony: “Definitely a really cool feature for a Practical-class grill.” So is the 18,000-BTU rear infrared rotisserie burner, which pairs with the included rotisserie to present cooking options beyond traditional grilling.

At first glance, Napoleon’s SafetyGlow control knobs appear to be all style. But as their name suggests, they bring an important safety feature to the table — burners that glow blue when they’re off and red when they’re lit, allowing you to confirm from a distance that your grill is shut down. Chef Tony found the brand’s quick and reliable Jetfire ignition system to be equally helpful, with rear crossover channels that enabled him to light the entire grill from just a single lit burner. He also liked seeing secondary ignition in the form of a long metal match-holder clip for manual lighting, not to mention a full-width, slide-out drip pan that simplified grease management and cleanup. For those who choose the freestanding model, there’s much more to love in the cart itself: fully enclosed storage to stow propane tanks, a pair of side shelves with tool hooks and storage wells to keep grilling essentials close, and fold-down functionality on the right shelf to save space when storing the grill.

Though not necessarily a “feature,” the Napoleon Phantom Prestige 500 gas grill deserves a mention here. This special model includes everything we’ve noted for the original Prestige 500, but coated in a matte black finish that oozes luxury and mystique. Napoleon also upgraded their distinct wave cooking grids to cast stainless steel, while also swapping out the standard warming rack with a multi-functional rack featuring cutouts for wings and other appetizers. Phantom or original, freestanding or built-in, Chef Tony had high praise for the Napoleon Prestige 500 gas grill. “Overall, I definitely enjoyed testing and grilling on this Prestige,” he says. “For anyone who has been seriously considering this grill versus possibly other grills, I would say it definitely belongs on the top of your short list.”

Overall Rating

3.9 out of5
Value
4.0
Design & Style
4.0
Construction
4.0
Innovation
4.0
Even Heat
4.0
High Heat
4.0
Minimum Flare-Ups
4.0
Temperature Range
3.5
Customer Service
3.5
Warranty
4.0

Questions & Answers (2)

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Question:
Hi! How do you clean the exterior of the BBQ? What type of product should or shouldn't be used?
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Answer:
Hi, Amelia. Napoleon specifies using any mild cleaner on the powder-coated exterior.

Asked by AmelieAnswered by Wesley

This question was asked on a different product configuration.

 
Question:
Hi, is black paint supposed to last ??
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Answer:
Hi, Javier. The Phantom is powder-coated over an enamel finish, and with standard care, should last extremely well.

Asked by JavierAnswered by Wesley

This question was asked on a different product configuration.

 
Question:
Does this model come as a built in or only freestanding?
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Answer:
Hi Wesley! The Napoleon Phantom series only comes in freestanding models.

Asked by WesleyAnswered by Logan

 
Question:
Dear Sir / Madam, I contacted Napoleon to verify if this Phantom Prestige 500 truly has fold down shelves and they responded saying, Just the right shelf folds down, The shelf with the burner is a fixed shelf and does not fold down. **In your Q&A on this Grills page someone named David asked this same question and your response by Joey, BBQ Expert stated "Yes, Both Shelves fold down"???? """Answer: Hi David. Yes! Both shelves fold down.""" ""Asked by davidAnswered by Joey, BBQGuys Expert."" Can you please verify who is right and who is not and provide me with the correct answer. Depending on your answer would you please revise your answer by Joey to David to reflect the correct answer? Do both shelves fold down???? Thank you, Ella B. GrillMasterWannabe
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Answer:
Hi Ella. Which shelves fold down depends on the Napoleon grill model. Only the right shelf will fold down for models that include a side burner, while both side shelves will fold down on models that have no side burner. Sometimes our Q&A system display answers on multiple products when they're part of the same product line, we apologize for any confusion this has caused!

Asked by GrillMasterwannbeAnswered by Ryan

This question was asked on a different product configuration.

 
Question:
How tall are the side shelves? (how high from the ground)
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Answer:
Hello! The shelves are about 36 3/4 inches off the ground.

Asked by ZackMAnswered by Kaylin

This question was asked on a different product configuration.

 
Question:
How do the lights work? Does it require plug in or battery?
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Answer:
Hello Amy! The illuminated controls are powered by a battery that's located inside of the cabinet. However, you do need a plug-in for the rotisserie. I hope this helps!

Asked by AmyAnswered by Kaylin

This question was asked on a different product configuration.

 
Question:
Does the side table without the burner fold down
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Answer:
Hi David. Yes! Both shelves fold down.

Asked by davidAnswered by Joey, BBQGuys Expert

This question was asked on a different product configuration.

 
Question:
Where is this grill made? I know Napoleon is a Canadian company but they can be built elsewhere, like China.
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Answer:
Hi Hank, components of this grill are manufactured in both North America (Kentucky, USA and Canada) and overseas.

Asked by HankAnswered by Chris

This question was asked on a different product configuration.

 
Question:
Does the natural gas grill come with the hook up hose? Thanks
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Answer:
Hi David, this grill includes a 10-foot natural gas hose with quick disconnect.

Asked by DavidAnswered by Ryan

 
Question:
Hello I see this is out Of stock with an 8-12 week availability. Is that a true time line? Have a project going for Memorial Day and just wondering. Thanks
Was This Helpful?
Answer:
Hi Craig, yes, that timeline is accurate and you should expect it within 8-12 Weeks from the purchase date.

Asked by CraigAnswered by Hunter, BBQGuys Expert

This question was asked on a different product configuration.

 

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Shipping & Returns

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Free Shipping on orders over $49

Ship your entire order to your home for free, especially the big stuff! *Continental US only

When will my item arrive?

Once shipped, items usually arrive within 3-5 business days. While UPS and FedEx are our carriers for smaller items, be aware that larger items and orders are shipped via freight. The freight process is a bit more complicated than what we’ve all come to expect for small parcels, so it’s important that you’re prepared and understand what’s required of you well before delivery day.

  • Most freight products ship on a pallet
  • Some carriers will call to schedule a delivery window, while others will deliver the shipment to a reasonably accessible location closest to your residence (their goal is to deliver as near a garage door as they can).
  • We’ll specify which process you can expect in your shipping confirmation email.

For carriers that schedule delivery appointments:

Carriers that schedule delivery appointments require you to be home for delivery and provide your signature. The delivery is made with a semi-truck with lift gate services, and the shipment is dropped off at the curb. If you authorize the shipping company to leave the delivery without a signature, BBQGuys can’t be held responsible for damages that occur during delivery. As complicated as this process may seem, we’ve only scratched the surface here — please review our detailed guide to freight delivery so there are no surprises when a freight shipment heads your way.

For carriers that deliver without an appointment:

Carriers that deliver without an appointment don’t require you to be home or set up a delivery window, and you aren’t required to sign for the pallet(s). Instead of scheduling an appointment, arranging your schedule to be home for the delivery, and signing to confirm receipt, you can sit back and let your items come to you. If you’re home at the time of the drop-off, you can request the driver place your delivery in the garage; if you’re out of the house, the driver will leave it near the garage or doorstep.

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Anything under $49 ships at one low price. If your order increases, your shipping stays the same!

30-Day Returns

Return all new, unused, and unassembled items in their original packaging, and we'll give you a full refund minus the cost of the original AND return shipping.

No Restocking Fee

Most companies charge a restocking fee. We just don't do business that way.

Message to our customers: Like all retailers and manufacturers, we’re currently experiencing well-publicized supply-chain issues and steel shortages that have caused some orders to be delayed. We sincerely apologize for any inconveniences arising from this situation, and we assure you we’re making every effort to solve these problems with our vendors and logistical partners.

So, why are some orders being affected? Major ports around the world are still operating at reduced capacity because of COVID-19 restrictions — on average, container boats sit at port for about 3 weeks before being unloaded. Combine these shipping inefficiencies with a scarcity of natural resources, and virtually every industry has been crippled to some degree. Yet we acknowledge that it’s our duty to meet these challenges head-on and work toward solutions so you can enjoy more time outdoors with the people you love. We appreciate your patience as we strive to smooth out our supply chain, and we thank you for choosing us for your grilling and outdoor living needs.

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