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FREE Tool Set with purchase of Any Napoleon Gas Grill
This item leaves our warehouse within
1-3 Business Days
Key Features
- Stainless steel tube burners provide long life while helping to cook food quickly over even heat
- Accurately measure the temperature of your grill w/ the ACCUPROBE temperature gauge
- JETFIRE Ignition System shoots a jet of flame to light the main burners for quick start ups every time
- Cast iron cooking grids resist rust, prevent food from falling & provide even heat & distinct sear marks
Legal disclaimers and warnings
Product packaging, owners’ manuals, installation instructions, and/or operating instructions may include more information than what is shown on our website. The content on our site is intended to be used for reference purposes only. Please fully read all included manuals and documentation before installing or using this product. WARNING for California residents: this product may contain chemical(s) known to the state of California to cause birth defects, cancer, or other reproductive harm.
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Warranty
Refer to manufacturer's manual for full warranty details.
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Customer Reviews
188 reviews
undisclosed
Jul 12, 2024
Easy to put together. Cooks really well and easy to clean.
undisclosed
Jul 9, 2024
Easy to put together. Works great & cooks food evenly.
undisclosed
Jul 9, 2024
If you turn on all three burners don't touch the handle you'll burn your hand, my temperature gauge leaks, and a grilling surface is not suitable for hamburgers maybe steaks not happy at all
Jun 27, 2025
Hi! Thanks for leaving us a review, we apologize that the product did not meet your expectations. If the handle is getting hot, I would suggest doing a few things, cleaning out your drip pan, and sear plates. Try cleaning the Jetfire ignition valve to make sure there are no clogs. Our cast iron cooking grids resist rust, provide even heat, prevent food from falling through and create distinctive sear marks, and should be great for hamburgers and all types of meats. Thanks
undisclosed
Jul 4, 2024
I like the way the grill gets hot very fast. The grill is built solid and looks good as well. I have not tried smoking on it yet but I will.
undisclosed
Jul 4, 2024
Love how quickly the grill heats up and the ease to control the temperature.
undisclosed
Jun 30, 2024
app instructions were incomplete. did not have step 29 from the paper assembly guide. several parts were damaged.
Jun 27, 2025
Hi DTB. Thank you for the review of your Napoleon Freestyle 365. We are sorry to hear that your app instructions were incomplete and for the damaged parts you received. Please do not hesitate to contact our Customer Experience Department and one of our associates will be happy to assist you. We can be reached by calling 1-866-820-8686 or via email at webcare@napoleon.com.
undisclosed
Jun 28, 2024
where do i start. At the end of the build i still have a metal piece not used. The black on black in your guide doesnt make it easy to use. I watched a video of someone assembling it in the end Diffenrent colors could help
Jun 27, 2025
Hi Dom. Thank you for the review of your Napoleon Freestyle 365's assembly. We are sorry that the assembly instructions have not met your expectations. Please do not hesitate to contact our Customer experience Department if you require any additional support. We can be reached by calling 1-866-820-8686 or via the following support link: https://www.napoleon.com/en/us/grills/support/warranties/replacement-parts
undisclosed
Jun 9, 2024
you missed step 29 from the booklet, meaning i had to go back and figure out why i had a rather large extra part. it goes in the door, and correcting it meant removing the door and handle.
undisclosed
Jun 8, 2024
Very easy to follow instructions. Excellent 3D modeling to show how everything fits together. Only draw back was they were missing a step to had the door reinforcement structure on the inside of the door.
undisclosed
Jun 7, 2024
Great grill, heats better than anything I've ever had. well made, and looks great.
Questions & Answers
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Compare Similar Items
Current Item | ||||
Class | Practical | Practical | Practical | Entry-Level |
|---|---|---|---|---|
Fuel Type | Propane | Propane | Propane | Propane |
Collection | Freestyle | Freestyle | Freestyle | -- |
Size | Small (0 - 26") | Small (0 - 26") | Small (0 - 26") | Small (0 - 26") |
Primary Color | Gray | Gray | Gray | Gray |
Made In USA | No | No | No | No |
Grilling Surface BTUs | 33000 | 38000 | 33000 | -- |
Number Of Main Burners | 3 Burners | 4 Burners | 3 Burners | 5 Burners |
Exterior Material | Painted Steel | Painted Steel | Painted Steel | Painted Steel |
Main Burner Material | 304 Stainless Steel | 304 Stainless Steel | 304 Stainless Steel | Stainless Steel |
Cooking Grate Material | Porcelain Coated Cast Iron | Porcelain Coated Cast Iron | Porcelain Coated Cast Iron | Porcelain Coated Cast Iron |
Secondary Grilling Area | 130 Sq. Inches | 146 Sq. Inches | 130 Sq. Inches | 130 Sq. Inches |
Infrared Main Burner | Not Available | Not Available | Not Available | Not Available |
Configuration | Freestanding | Freestanding | Freestanding | Freestanding |
Exterior Stainless Grade | 304 Stainless Steel | 304 Stainless Steel | 304 Stainless Steel | -- |
Cooking Grid Dimensions | 20 1/4 X 18" | 23 3/4 X 18" | 20 1/4 X 18" | 25 X 17 3/10" |
Main Grilling Area | 365 Sq. Inches | 425 Sq. Inches | 365 Sq. Inches | 435 Sq. Inches |
Total Grilling Area | 495 Sq. Inches | 571 Sq. Inches | 495 Sq. Inches | -- |
Burger Count | 22 | 26 | 22 | -- |
WiFi/Bluetooth Enabled | None | None | None | None |
Grill Lights | None | None | None | None |
Spring Assisted Hood | Yes | Yes | Yes | No |
Thermometer | Analog | Analog | Analog | Analog |
Side Shelves | Yes | Yes | Yes | Yes |
Side Burner | None | None | Side Burner | -- |
Cart Assembly | Some Assembly Required | Some Assembly Required | Some Assembly Required | Some Assembly Required |
Commercial-Grade Multi-User | No | No | No | -- |
Marine Grade | Yes | Yes | Yes | No |
Series | 365 | 425 | 365 | Performance Series |
Quick Ship | No | Yes | Yes | No |
Propane Hose Regulator Included | No | No | No | -- |
On Wheels | Yes | Yes | Yes | Yes |
Ignition Type | Continuous Spark | Continuous Spark | Continuous Spark | Single Spark |
Rotisserie Kit | No | No | No | No |
Rear Burner Rotisserie | No | No | No | No |
Side Shelf Material | Painted Steel | Painted Steel | Painted Steel | Steel |
Flash Tubes | No | No | No | -- |
Flame Tamer Material | Stainless Steel | Stainless Steel | Stainless Steel | -- |
Rotisserie Burner Btus | No Rear Burner | No Rear Burner | No Rear Burner | No Rear Burner |
Smoker | No | No | No | No |
Width | 48.75" | 52" | 48.75" | 53.72" |
Height | 45.5" | 45.5" | 45.5" | 44.96" |
Depth | 25" | 25" | 25" | 24.45" |
Weight | 99 lbs | 107 lbs | 99 lbs | 91 lbs |
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Proposition 65
For more information, go to www.p65warnings.ca.gov
Shipping & Returns
Free Shipping on orders over $49
Ship your entire order to your home for free, especially the big stuff!
*Continental US only
When will my item arrive?
Once shipped, items usually arrive within 3-5 business days. While UPS and FedEx are our carriers for smaller items, be aware that larger items and orders are shipped via freight. The freight process is a bit more complicated than what we've all come to expect for small parcels, so it's important that you're prepared and understand what's required of you well before delivery day.
- Most freight products ship on a pallet
- Some carriers will call to schedule a delivery window, while others will deliver the shipment to a reasonably accessible location closest to your residence (their goal is to deliver as near a garage door as they can).
- We'll specify which process you can expect in your shipping confirmation email.
For carriers that schedule delivery appointments:
Carriers that schedule delivery appointments require you to be home for delivery and provide your signature. The delivery is made with a semi-truck with lift gate services, and the shipment is dropped off at the curb. If you authorize the shipping company to leave the delivery without a signature, BBQGuys can't be held responsible for damages that occur during delivery. As complicated as this process may seem, we've only scratched the surface here — please review our detailed guide to freight delivery so there are no surprises when a freight shipment heads your way.
For carriers that deliver without an appointment:
Carriers that deliver without an appointment don't require you to be home or set up a delivery window, and you aren't required to sign for the pallet(s). Instead of scheduling an appointment, arranging your schedule to be home for the delivery, and signing to confirm receipt, you can sit back and let your items come to you. If you're home at the time of the drop-off, you can request the driver place your delivery in the garage; if you're out of the house, the driver will leave it near the garage or doorstep.
This item leaves our warehouse within 1-3 Business Days
$49 Flat-Rate Shipping
Anything under $49 ships at one low price. If your order increases, your shipping stays the same!
30-Day Returns
Return all new, unused, and unassembled items in their original packaging, and we'll give you a full refund minus the cost of the original AND return shipping.
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