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FREE Tool Set with purchase of Any Napoleon Gas Grill
This item leaves our warehouse within
1-3 Business Days
Key Features
- Stainless steel tube burners provide long life while helping to cook food quickly over even heat
- Accurately measure the temperature of your grill w/ the ACCUPROBE temperature gauge
- JETFIRE Ignition System shoots a jet of flame to light the main burners for quick start ups every time
- Cast iron cooking grids resist rust, prevent food from falling & provide even heat & distinct sear marks
Legal disclaimers and warnings
Product packaging, owners’ manuals, installation instructions, and/or operating instructions may include more information than what is shown on our website. The content on our site is intended to be used for reference purposes only. Please fully read all included manuals and documentation before installing or using this product. WARNING for California residents: this product may contain chemical(s) known to the state of California to cause birth defects, cancer, or other reproductive harm.
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Warranty
Refer to manufacturer's manual for full warranty details.
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Customer Reviews
188 reviews
undisclosed
Sep 9, 2024
I love the grill, it heats up extremely fast and is easy to use, the reason for the 3 stars has everything to do with assembly, the directions sucked ( I'm very good at putting things together), some of the pieces did not match up and I had to redrill a few holes ( no big deal), the bbq was not damaged in any way and everything had some type of protective covering on it, other than that it's a great grill, don't hesitate to buy I'm sure my experience was the odd one.
Jun 27, 2025
Hey there! I'm sorry for the late reply. Thank you for sharing your review. We're sorry that the product didn't meet your expectations. Your feedback is important to us and will help us improve our products. It's unusual for parts not to match up, as our grills go through a strict quality review before being boxed. We have assembly videos on our Napoleon Youtube page, and our grills are also on the BILT App to help with assembly confusion. We're glad to hear that you're enjoying your Napoleon Grill now! Happy grilling!
undisclosed
Aug 30, 2024
there was a piece left over for the door that was not in the video at all but included in the handbook instructions
undisclosed
Aug 9, 2024
The app was good for assembling, the book is terrible.
undisclosed
Aug 5, 2024
Exrremely well built, easy to assemble, everything fit nicely. The best!!!
undisclosed
Aug 5, 2024
you missed one pot that was in the door that needed to be put on but I figured it out with the paper instructions
undisclosed
Aug 3, 2024
Overall the grill works great! It heats up very quickly and cooks evenly. I was very disappointed with the condition of the box when the grill arrived. The frame of the grill was bent pretty badly, we had to use a chunk of wood and a hammer to get the drill holes realigned. There were some dings and scratches on the painted surface as well, along with a few other spots. I would have returned it if it hadn't taken so very long to arrive to begin with. It took over a month, with no communication and I started to think I may have gotten scammed and wouldn't be receiving anything. Considering the price point and reputation, I expected more.
Jun 27, 2025
Hi! Michelle, Apologies for the delayed response. Thank you for sharing your review. We regret that the product did not meet your expectations. Your feedback is valuable and will help us enhance our products. Sorry to hear that you received your new grill with damage to the cart panel. This would be covered under our warranty. If you have not yet started a claim, you can do so on our website. Our team would be more than happy to assist you. Thanks https://www.napoleon.com/en/us/grills/support/warranties/warranty-claim
undisclosed
Aug 3, 2024
Company has not yet replied to phone calls or emails regarding damage to the grill we purchased.
Jun 27, 2025
Hi Debbie, Apologies for the delayed response. Thank you for sharing your review. We regret that the product did not meet your expectations. Your feedback is valuable and will help us enhance our products. After further review, we can see that our Support team has made it right, by sending you a replacement lid promptly. We hope that you are now enjoying your grill. Thanks
undisclosed
Jul 31, 2024
Really happy with our purchase so far of the Freestyle grill. Great size for a small family. Heats up fast with nice even cooking. Only concern is how long the wheels will last, they have a slight tilt outward on the lower side.
undisclosed
Jul 15, 2024
Cooks evenly and cleans easily. The wheels are unstable and the grill does not move easy. Suspect wheels to fall off at anytime. Should not be promoted as movable because it is not. Beach balcony condo.
Jun 27, 2025
Hi Bob, Apologies for the delayed response. Thank you for sharing your review. We regret that the product did not meet your expectations. Your feedback is valuable and will assist us in enhancing our products. Sorry that the wheels are not to your satisfaction, our grills are strictly tested for safety and quality. Thanks
undisclosed
Jul 15, 2024
Assembly instructions were easy to follow on the Bilt app.
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Compare Similar Items
Current Item | ||||
Class | Practical | Practical | Practical | Entry-Level |
|---|---|---|---|---|
Fuel Type | Propane | Propane | Propane | Propane |
Collection | Freestyle | Freestyle | Freestyle | -- |
Size | Small (0 - 26") | Small (0 - 26") | Small (0 - 26") | Small (0 - 26") |
Primary Color | Gray | Gray | Gray | Gray |
Made In USA | No | No | No | No |
Grilling Surface BTUs | 33000 | 38000 | 33000 | -- |
Number Of Main Burners | 3 Burners | 4 Burners | 3 Burners | 5 Burners |
Exterior Material | Painted Steel | Painted Steel | Painted Steel | Painted Steel |
Main Burner Material | 304 Stainless Steel | 304 Stainless Steel | 304 Stainless Steel | Stainless Steel |
Cooking Grate Material | Porcelain Coated Cast Iron | Porcelain Coated Cast Iron | Porcelain Coated Cast Iron | Porcelain Coated Cast Iron |
Secondary Grilling Area | 130 Sq. Inches | 146 Sq. Inches | 130 Sq. Inches | 130 Sq. Inches |
Infrared Main Burner | Not Available | Not Available | Not Available | Not Available |
Configuration | Freestanding | Freestanding | Freestanding | Freestanding |
Exterior Stainless Grade | 304 Stainless Steel | 304 Stainless Steel | 304 Stainless Steel | -- |
Cooking Grid Dimensions | 20 1/4 X 18" | 23 3/4 X 18" | 20 1/4 X 18" | 25 X 17 3/10" |
Main Grilling Area | 365 Sq. Inches | 425 Sq. Inches | 365 Sq. Inches | 435 Sq. Inches |
Total Grilling Area | 495 Sq. Inches | 571 Sq. Inches | 495 Sq. Inches | -- |
Burger Count | 22 | 26 | 22 | -- |
WiFi/Bluetooth Enabled | None | None | None | None |
Grill Lights | None | None | None | None |
Spring Assisted Hood | Yes | Yes | Yes | No |
Thermometer | Analog | Analog | Analog | Analog |
Side Shelves | Yes | Yes | Yes | Yes |
Side Burner | None | None | Side Burner | -- |
Cart Assembly | Some Assembly Required | Some Assembly Required | Some Assembly Required | Some Assembly Required |
Commercial-Grade Multi-User | No | No | No | -- |
Marine Grade | Yes | Yes | Yes | No |
Series | 365 | 425 | 365 | Performance Series |
Quick Ship | No | Yes | Yes | No |
Propane Hose Regulator Included | No | No | No | -- |
On Wheels | Yes | Yes | Yes | Yes |
Ignition Type | Continuous Spark | Continuous Spark | Continuous Spark | Single Spark |
Rotisserie Kit | No | No | No | No |
Rear Burner Rotisserie | No | No | No | No |
Side Shelf Material | Painted Steel | Painted Steel | Painted Steel | Steel |
Flash Tubes | No | No | No | -- |
Flame Tamer Material | Stainless Steel | Stainless Steel | Stainless Steel | -- |
Rotisserie Burner Btus | No Rear Burner | No Rear Burner | No Rear Burner | No Rear Burner |
Smoker | No | No | No | No |
Width | 48.75" | 52" | 48.75" | 53.72" |
Height | 45.5" | 45.5" | 45.5" | 44.96" |
Depth | 25" | 25" | 25" | 24.45" |
Weight | 99 lbs | 107 lbs | 99 lbs | 91 lbs |
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For more information, go to www.p65warnings.ca.gov
Shipping & Returns
Free Shipping on orders over $49
Ship your entire order to your home for free, especially the big stuff!
*Continental US only
When will my item arrive?
Once shipped, items usually arrive within 3-5 business days. While UPS and FedEx are our carriers for smaller items, be aware that larger items and orders are shipped via freight. The freight process is a bit more complicated than what we've all come to expect for small parcels, so it's important that you're prepared and understand what's required of you well before delivery day.
- Most freight products ship on a pallet
- Some carriers will call to schedule a delivery window, while others will deliver the shipment to a reasonably accessible location closest to your residence (their goal is to deliver as near a garage door as they can).
- We'll specify which process you can expect in your shipping confirmation email.
For carriers that schedule delivery appointments:
Carriers that schedule delivery appointments require you to be home for delivery and provide your signature. The delivery is made with a semi-truck with lift gate services, and the shipment is dropped off at the curb. If you authorize the shipping company to leave the delivery without a signature, BBQGuys can't be held responsible for damages that occur during delivery. As complicated as this process may seem, we've only scratched the surface here — please review our detailed guide to freight delivery so there are no surprises when a freight shipment heads your way.
For carriers that deliver without an appointment:
Carriers that deliver without an appointment don't require you to be home or set up a delivery window, and you aren't required to sign for the pallet(s). Instead of scheduling an appointment, arranging your schedule to be home for the delivery, and signing to confirm receipt, you can sit back and let your items come to you. If you're home at the time of the drop-off, you can request the driver place your delivery in the garage; if you're out of the house, the driver will leave it near the garage or doorstep.
This item leaves our warehouse within 1-3 Business Days
$49 Flat-Rate Shipping
Anything under $49 ships at one low price. If your order increases, your shipping stays the same!
30-Day Returns
Return all new, unused, and unassembled items in their original packaging, and we'll give you a full refund minus the cost of the original AND return shipping.
No Restocking Fee
Most companies charge a restocking fee. We just don't do business that way.
