Napoleon Phantom Prestige 500 Natural Gas Grill w/ Infrared Rear Burner, Infrared Side Burner, & Rotisserie Kit - P500RSIBNK-3-PHM
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Warranty

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Lifetime Warranty

Napoleon Prestige and Prestige Pro grills feature a bumper to bumper lifetime warranty against defects in materials and workmanship on major components including the hood, stainless steel lid, porcelain enamel lid, aluminum castings, stainless steel cooking grids, and stainless steel tube burners. The stainless steel sear plates, cast stainless steel grids, stainless steel infrared rotisserie, infrared bottom/side burner, and all other parts are warrantied for fifteen (15) years. Labor not included.

Refer to manufacturers manual for full warranty details.

Customer Reviews (37)

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Jim Null
Undisclosed
Verified Reviewer
Napoleon Grills - BV
 
★★★★★ ★★★★★ 5.0

Great

Best grill ever! Longtime Holland grill owner. So much control !

 

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Embedded
North Padre Island, Texas
 
★★★★★ ★★★★★ 5.0

I love my Napoleon Phantom!

It looks and cooks so good!!! Very high, even heat. I live on a saltwater canal on a barrier island in Texas, have had this grill for a couple of years, no problem. The sear burner has to be experienced to believe it. The illuminated knobs have saved me multiple times when I forgot to turn the grill off. I have 5 grills, this is my first Napoleon. My only negative is I wish there was a tank scale hanging hook, I ran out of propane last night. Also I just ordered a replacement thermometer, not a big deal in such high humidity, I have yet to have an outdoor grill where the thermometer lasted more than a couple of years.

 

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cracks
Candle Lake Saskatchewan Canada
Verified Reviewer
Napoleon Grills - BV
 
★★★★★ ★★★★★ 5.0

Awesome Grill!!!

Really like this grill. The heavy duty stainless grills is what sold me on this grill...among the other many great features and the black colour. Note you need a 1/2" NG outlet (comes with quick connect). I assembled the grill myself and took the time to send Napolean a note that they need to commend their engineers, designers and manufacturing. The grill was expertly packed (marveled at how compact everything was packed), absolutely no damage to any parts and assembled like a dream!

 

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Matt A.
Hanover, PA
Verified Reviewer
Napoleon Grills - BV
 
★★★★★ ★★★★★ 5.0

Exceeded my Expectations

Having been a long-time user of another brand (starts with W), I know the difference between a quality grill and the cheaper brands. This is my first ever Napoleon, and I am seriously impressed. This Prestige 500 Phantom not only has a full set of features, but the build quality is outstanding. If you're reading this review, Im sure you already know all the upgrades that come with the Phanotom so I wont list them here, but theyre very much worth the extra cost. This grill holds a consistent, accurate temperature, and cooks beautifully. If I had to pick one thing to be critical of, it would be that the assembly instructions weren't as clear as they could have been. Not terrible, but could have been better. Other than that, I am super happy with this grill.

 

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Darryl Drohomerski
Drumheller, AB
Verified Reviewer
Napoleon Grills - BV
 
★★★★★ ★★★★★ 5.0

Amazing grill and that's before you light it!

This a different grill than people expect or have grown up with, as the matte black finish coupled with the silver cast grates and lighted dials make this a sight to behold, especially in the evening. The grill heats up very fast in part because of the larger gas supply than most retail grills have (1/2" vs 3/8"). I have used the grill about 10 times and the temperature is easy to control on the grill although it did take me a few times to realize the dominant scale on the temp gauge is Celsius and not Fahrenheit. The side burner has been used for both searing and pan cooking and does a great job at both. I have noticed the sear plate starting to discolour already which is slightly concerning. I have used the wing holder once and it does a good job but I still needed to turn them once to get even cooking. Overall, very nice, high quality grill. It looks great on the deck and even more impressive once you turn it on.

 

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Sam L
NC
Verified Reviewer
Napoleon Grills - BV
 
★★★★★ ★★★★★ 5.0

Best grill ever

Great grill. An excellent value with multiple options for grilling. Easy to use and easy to clean. Highly recommend!

 

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Derek Mitchell
Brooklin, ON
Verified Reviewer
Napoleon Grills - BV
 
★★★★★ ★★★★★ 5.0

Best BBQ I have ever owned. Period.

The cast stainless steel grids are amazing. Yes, I said cast stainless steel. You get the best of both worlds. Holds the heat well for amazing results, we also got the smoker box option. That is fun to play with. With this new BBQ we are back to bbqing 4-5 times a week! When it arrived the packaging was something else too. Very well packaged and not a thing wrong with it or any of the parts. I assembled myself as I love doing this sort of thing. Took a few hours to be honest for one person. Cleaning is really easy. Also the lid has a low profile at the back so it doesn't have to stick out 3 feet from the wall. That's a nice feature. The sizzle zone on the side infrared burner is awesome. Heats up super fast. Have not tried the rear infrared burner yet so no comment there. All in all this BBQ is amazing. I am very happy with it and feel I got great value, the warranty is incredible too. Everything is covered and many parts including the cooking grids have a lifetime warranty! Amazing!

 

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John H., Shelby Township
Undisclosed
Verified Reviewer
Napoleon Grills - BV
 
★★★★★ ★★★★★ 5.0

Best grill ever

Best grill I have ever owed. Whether cooking on the grill top or using the rotisserie basket, food is always perfect. Easy cleaning and maintenance. Quality in ever aspect of the product. Extremely pleased.

 

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Ken Jarvis
Alberta
Verified Reviewer
Napoleon Grills - BV
 
★★★★★ ★★★★★ 5.0

only cooking appliance you need

This bbq is amazing all the features and precession in flow of fuel make BBQing and smoking a real pleasure. cant say enough the top shelve is a must as the detail and inspiration of design to cook meat , vegtables, poultry, fish is top notch. best purchase ive made

 

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Mark L
Caledon Ontario
Verified Reviewer
Napoleon Grills - BV
 
★★★★★ ★★★★★ 5.0

Love my Grill

This product is amazing and very happy i purchased it. It heats up very fast and keeps the temperature steady.

 

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Questions & Answers (4)

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Question:
How does the powder coat finish hold up? Its it hard to clean does it scratch and / or stain?
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Answer:
HI Susan. Napoleon introduced the Phantom series grills several years ago, and we've not had any issues reported. Napoleon suggests cleaning the exterior finish using mild, all-purpose cleaners.

Asked by SusanAnswered by Wesley

This question was asked on a different product configuration.

 
Question:
Do the shelves fold down? If not can you just simply not install one or both of the shelves to save space as this is a very wide grill with both shelves attached & extended?
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Answer:
Hi CTDan. The right shelf of the Napoleon Phantom Prestige can be folded down. However, if you choose, it doesn't have to be installed at all. With the side burner in the left shelf, it must be installed, and cannot be folded.

Asked by CTDanAnswered by Wesley

This question was asked on a different product configuration.

 
Question:
On the Phantom 500 if the right side shelf (not the sear burner) is not installed what is the total width?
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Answer:
Hi MSTALLS. From Napoleon: This unit is 41 3/4" (137cm) with the non side burner shelf folded.

Asked by MSTALLSAnswered by Wesley

 
Question:
Hi, is it possible to assemble this grill without one of the side shelves? My space is too narrow to fit the full 66". I could fit a built-in Napoleon, but I love the matte black look of the Phantom.
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Answer:
Hi Portlandia. The Phantom Prestige will need to have the left side shelf installed due to the built-in burner. The right hand shelf does not need to be installed.

Asked by PortlandiaAnswered by Wesley

This question was asked on a different product configuration.

 
Question:
Does this need access to a power outlet.
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Answer:
Hi Jakub. The lighted knobs on the Napoleon Phantom are powered by a battery pack located in the cart. The rotisserie motor, however, will require 120 volt power outlet.

Asked by JakubAnswered by Wesley

This question was asked on a different product configuration.

 

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Proposition 65

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WARNING: This product can expose you to chemicals including soot, which are known to the State of California to cause cancer, and chemicals including carbon monoxide, which are known to the State of California to cause birth defects or other reproductive harm.

For more information, go to www.p65warnings.ca.gov.

Shipping & Returns

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Free Shipping on orders over $49

Ship your entire order to your home for free, especially the big stuff! *Continental US only

When will my item arrive?

Once shipped, items usually arrive within 3-5 business days. While UPS and FedEx are our carriers for smaller items, be aware that larger items and orders are shipped via freight. The freight process is a bit more complicated than what we’ve all come to expect for small parcels, so it’s important that you’re prepared and understand what’s required of you well before delivery day.

  • Most freight products ship on a pallet
  • Some carriers will call to schedule a delivery window, while others will deliver the shipment to a reasonably accessible location closest to your residence (their goal is to deliver as near a garage door as they can).
  • We’ll specify which process you can expect in your shipping confirmation email.

For carriers that schedule delivery appointments:

Carriers that schedule delivery appointments require you to be home for delivery and provide your signature. The delivery is made with a semi-truck with lift gate services, and the shipment is dropped off at the curb. If you authorize the shipping company to leave the delivery without a signature, BBQGuys can’t be held responsible for damages that occur during delivery. As complicated as this process may seem, we’ve only scratched the surface here — please review our detailed guide to freight delivery so there are no surprises when a freight shipment heads your way.

For carriers that deliver without an appointment:

Carriers that deliver without an appointment don’t require you to be home or set up a delivery window, and you aren’t required to sign for the pallet(s). Instead of scheduling an appointment, arranging your schedule to be home for the delivery, and signing to confirm receipt, you can sit back and let your items come to you. If you’re home at the time of the drop-off, you can request the driver place your delivery in the garage; if you’re out of the house, the driver will leave it near the garage or doorstep.

This item leaves our warehouse within 24 Hours
$6.95 Flat-Rate Shipping

Anything under $49 ships at one low price. If your order increases, your shipping stays the same!

30-Day Returns

Return all new, unused, and unassembled items in their original packaging, and we'll give you a full refund minus the cost of the original AND return shipping.

No Restocking Fee

Most companies charge a restocking fee. We just don't do business that way.

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