Primo Oval Large 300 Ceramic Kamado Grill With Stainless Steel Grates - PGCLGH (2021)
Current price $1,299.00
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Warranty

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Lifetime Warranty

All Primo ceramic parts are warrantied, to the original purchaser, by a Limited Lifetime warranty and are backed by a twenty (20) year guarantee. All metal parts (excluding cast-iron parts) are warrantied for five (5) years. All cast-iron parts, valves and knobs, and all other parts and accessories are warrantied for one (1) year. The thermometer and felt gaskets are warrantied for thirty (30) days. The warranty is limited to the repair or replacement of any parts which, under normal use, Primo determines, after reasonable examination, to be defective. Labor is not included.

Refer to manufacturers manual for full warranty details.

Customer Reviews (3)

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Pro Pitmaster
St. Louis
 
★★★★★ ★★★★★ 5.0

Most functional kamado style I have cooked on.

I love the fact that this is the only 2 zone kamado style on the market and LOVE the fact that it's made in the USA., Make sure to get the pizza oven kit!! The kids look forward to our weekly pizza nights on the Primo. The name says it all - It's the Best. I have cooked on every style and brand Kamado, this 2 zone funtion allows you to do it all!

 

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Steve
San Leandro, CA
 
★★★★★ ★★★★★ 1.0

Chiney Falls Off the lid

I'm not sure if it is a poorly designed or bad quality control, or both. The chiney is not snugly fit on the top of the lid, so when the lid is opend the chimney leans to the back and falls off. To avoid the chimney falling off, you have to hold on to it while lifting the lid up, and the chimney is hot. You have to have someone hold it, while you working on the meats, or If just by yourself, you have to take it off then the grill temperture will change. It's an easy fix, but c'mon Primo, for the price, you should make it right. It tooks me months to decide between the Kamado Joe and Primo. I paid more to get the Primo plus its assential accessories because it's made the USA, but I'm really disappoited. I called the customer service this morning and I was told to take the photos of the chimney falling of the lid. They want to see how it happens before helping me. Sorry, English is my second language. I hope you guys get what I want to explain about the problem.

 

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Dan
Colorado
 
★★★★★ ★★★★★ 1.0

New design poorly implements Kamado Joe features

New chimney topper brings Kamado Joe's design to Primo, but it falls off when the lid is opened. It is only pressure fit, and the fit is too loose to stay put. When you fully open the chimney, it leans way to the side because of the loose fit. Open the lid in this position and it falls off, gets scratched up, and never looks right again. They were 5 months late bringing this new design to market, and the chimney won't even stay on! The new stainless grates are nice, the new spring assist actually assists in lifting the lid, and all the old goodness is still there. But the chimney is a disaster.

 

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Shipping & Returns

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Free Shipping on orders over $49

Ship your entire order to your home for free, especially the big stuff! *Continental US only

When will my item arrive?

Once shipped, items usually arrive within 3-5 business days. While UPS and FedEx are our carriers for smaller items, be aware that larger items and orders are shipped via freight. The freight process is a bit more complicated than what we’ve all come to expect for small parcels, so it’s important that you’re prepared and understand what’s required of you well before delivery day.

  • Most freight products ship on a pallet
  • Some carriers will call to schedule a delivery window, while others will deliver the shipment to a reasonably accessible location closest to your residence (their goal is to deliver as near a garage door as they can).
  • We’ll specify which process you can expect in your shipping confirmation email.

For carriers that schedule delivery appointments:

Carriers that schedule delivery appointments require you to be home for delivery and provide your signature. The delivery is made with a semi-truck with lift gate services, and the shipment is dropped off at the curb. If you authorize the shipping company to leave the delivery without a signature, BBQGuys can’t be held responsible for damages that occur during delivery. As complicated as this process may seem, we’ve only scratched the surface here — please review our detailed guide to freight delivery so there are no surprises when a freight shipment heads your way.

For carriers that deliver without an appointment:

Carriers that deliver without an appointment don’t require you to be home or set up a delivery window, and you aren’t required to sign for the pallet(s). Instead of scheduling an appointment, arranging your schedule to be home for the delivery, and signing to confirm receipt, you can sit back and let your items come to you. If you’re home at the time of the drop-off, you can request the driver place your delivery in the garage; if you’re out of the house, the driver will leave it near the garage or doorstep.

This item leaves our warehouse within 1-3 Business Days
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30-Day Returns

Return all new, unused, and unassembled items in their original packaging, and we'll give you a full refund minus the cost of the original AND return shipping.

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