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The back of the unit is dented at the top, on the right and left sides. The left and right side panels are dented. The storage door is dented. Damage listed does not hinder use or assembly. (Stock# 123793-H)The Everdure HUB charcoal grill by Heston Blumenthal is great for outdoor grilling anywhere you want to be. The HUB series grills are made of powder-coated steel and have a Fast Flame Ignition System that, at the touch of a button, uses a heating element to ignite your charcoal and has you ready to start grilling in roughly 10 minutes. With the patent pending Rotiscope Technology rotisserie system, you get a built-in rotisserie that can be accessed by pressing and popping out the rotisserie support poles on the top of the grill and inserting the stowed rotisserie rod into them. The rotisserie includes ClipLock Forks that have a jaw-like design for keeping your food securely in place no matter if you are roasting a small chicken or a suckling pig. The rotisserie is capable of supporting up to 85 lbs and has 3 height settings. The built-in heat protection shield provides enhanced protection on any surface when grilling in almost any environments. Chrome hinged grill grates allow you to easily access the porcelain enamel firebox for adding or redistributing the charcoal and the porcelain enamel charcoal tray allows for easy charcoal removal. A 59-inch retractable power cord for long reach powering options and no clutter storing. Locking caster wheels allow you to keep your grill stable and secure. There is additional storage potential with a large area under the grill accessed with two double-lined doors. The modern and pleasing appearance of the Everdure Grills is inspired by minimalist Danish designs. HUB series grills stand on four legs, two with rolling casters, for enhanced mobility when pursuing your ideal grilling experience.
Overall Dimensions Height 35 3/8 Inches Width 53 13/16 Inches Depth 19 3/16 Inches Shipping Details
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Shipping PriceFree Shipping( Read Our Simple Shipping Policy ) Ship Time*Leaves our warehouse in 24-48 hours Shipping Dimensions & Weight Shipping Width 56 Inches Shipping Height 22 Inches Shipping Length 27 Inches Shipping Weight 176.37 Pounds
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45 Day “No Hassle” Returns
We allow you to return all new, unused, unassembled, and resalable items in their original packaging for a full refund (minus actual shipping cost we incurred).
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Most companies charge a 15% or more restocking fee. We think that is wrong.
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We do not ship items directly to Canada, however we will ship to your desired US-based freight forwarder.
Please call 1-877-743-2269 for more information, or refer to the Shipping Specifications, below.
45 Day No Hassle Returns
We want you to love what you buy! But if you don’t, we offer a simple “No Hassle Returns” policy. We allow you to return all new, unused, unassembled, and resalable items in their original packaging within 45 days of delivery for a refund (minus the original and return shipping costs incurred by BBQGuys.com). Naturally, if your return is because of our error, you are not responsible for any shipping costs.
- If your return request is due to product defect or damage, we will first work with you to get the product repaired. If repair is not possible, then we’ll work with you to get it replaced.
- If your return will be coming back via freight truck, we will require you to provide us a photo before your return will be authorized. This can be as simple as a cell phone pic! We just need a “before” picture in case there is any damage to the item on its way back to us.
- To expedite the returns process, before shipping the item(s) back, make sure they are clean, the packaging is sufficient to prevent damage, and (if necessary) you note all defects along with the photos taken.
Important information about refund eligibility:
To be eligible for a “No Hassle Return,” items must be returned within 45 days of delivery in “Like New” condition. “Like New” condition is when a returned item is unused, unassembled, and has been returned in the original packaging.
- Full refunds do not apply to certain items, including clearance items, gift cards, gift certificates, items that have been personalized, and items clearly marked as “non-returnable,” such as products sold as “Warehouse Deals.”
- The costs of return shipping are deducted from your refund or merchandise credit.
- In many cases, refunds are not processed until the item has been inspected by us in our warehouse.
- Refunds must be applied to the same credit card, debit card, or other form of payment used in the original transaction.
- In many cases, refunds are not processed until the item is inspected upon return delivery.
- BBQGuys.com reserves the right to refuse a refund on a returned item if:
- The item that has been returned does not match the original item shipped to the customer.
- The returned item is missing parts or the original product’s packaging.
- The item was damaged during the return shipment due to improper or insufficient packaging.
- The item being returned has been obviously heavily used (such as significant charcoal buildup inside a grill).
- The item has been assembled in a way that would impede proper packaging for return shipping.
In exchange situations, there are TWO options:
- If you need the product right away, you can purchase a replacement on a new order to get it shipped out as soon as possible. Then return the original item and we’ll refund you for the original once we’ve received it back to our warehouse in “Like New” condition.
- If you can wait a little longer, return the original item and once we’ve received it back to our warehouse in “Like New” condition, we’ll refund you for that purchase, then have you purchase the replacement on a new order and we’ll ship the replacement as soon as possible.
Custom made-to-order/special order items are made to your specifications. Due to the custom nature of made-to-order/special order items, all sales are final. Made-to-order/special order items defective due to manufacturing will be repaired/replaced as long as the claim is made within the warranty period offered by the manufacturer. Custom pieces damaged in shipping will still follow all steps for a freight claim as previously listed here. All Custom pieces will be repaired or replaced with an item of the same nature as previously ordered. You will not be allowed to order an item that differs from the damaged or defective item.
Feel free to use our simple online form to obtain a Returns Authorization Number (also known as an RMA number) and let us walk you through our 45 Day No Hassle Returns process.
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