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Primo Oval XL 400 Ceramic Kamado Grill With Stainless Steel Grates - PGCXLH (2021)
Current price $1,649.00
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Warranty

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Lifetime Warranty

All Primo ceramic parts are warrantied, to the original purchaser, by a Limited Lifetime warranty and are backed by a twenty (20) year guarantee. All metal parts (excluding cast-iron parts) are warrantied for five (5) years. All cast-iron parts, valves and knobs, and all other parts and accessories are warrantied for one (1) year. The thermometer and felt gaskets are warrantied for thirty (30) days. The warranty is limited to the repair or replacement of any parts which, under normal use, Primo determines, after reasonable examination, to be defective. Labor is not included.

Refer to manufacturers manual for full warranty details.

Customer Reviews (1)

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100% of reviews recommend this product

5 stars
1 review (100%) have given this product a 5 star rating.
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No reviews have given this product a 4 star rating.
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5.00
★★★★★ ★★★★★ 5.0
Mark
Florida
Verified Reviewer
 
★★★★★ ★★★★★ 5.0

Absolutely Awesome Grill and Warranty

Its really important to me to support American business and manufacturing and Primo grills are made in America. I purchased my Primo Oval XL in December 2020 along wth the cypress table and have really loved it since. I thought about going a touch smaller but the really glad I went with the larger grate. I made the switch from gas to harwood lump charcoal and thought it would be a steep learing curve but was pretty easy. The Primo Oval XL is a super versitile grill - I use it for roasting, grilling, and smoking. The XL size easily accompdates a full brisket with room to spare. The hardwood lump charcoal makes a huge differnce in taste of the food. The Primo warranty is excellant and covered a replacement ceramic fire box when the old one cracked through use. BBQ Guys Service Department are stars and have easily and quickly taken care of my warranty questions and replacements.

 

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Expert Review

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The Skinny:

  • Absolutely the most versatile, innovative kamado grill
  • Made in the USA
  • Generous grilling space
  • Tons of accessories
  • One of a kind kamado

Things We Love:

First off, I love that all Primo grills are made in the USA. They're made over in Atlanta, GA, where they've been made ever since the company started in 1996. The capabilities of Primo oval ceramic kamados are impressive. With their cooking grates that are reversible to allow cooking close to the coals for searing, or further away for convection cooking, they are versatile right out of the box. The grates are also split down the middle so you can raise the grids on one side and keep the other side lower. This allows you to have different temperature zones on the same grill. When used in combination with the grill extender racks (sold separately), these grills have more cooking area than any other kamado. If you're already familiar with ceramic grills, you know they are usually round. Primo is known for their oval models that allow more room for racks of ribs, brisket, and all sorts of other BBQ. These innovative kamados are also built using premium ceramics and protected by a scratch-resistant glaze.

For even more versatility, there's a firebox divider add-on which gives you direct and indirect cooking at the same time (in our experience, Primo does this better than all other brands). You can gather your coals on one side and grill at higher temperatures, then move food over to the opposite side so it can soak up all that mouth watering smoky BBQ flavor. Or, add-on a drip pan rack & heat deflector plate to completely shield your food from the coals and get that true slow smoking ability. These are split down the middle as well so you can set them up on one side only if you like for even more versatility!

Another feature I love is the interior lid height of Primo grills which comes in very handy when cooking beer butt chicken or turkey. And since it's oval, you can cook more than one at a time! Other kamados with shorter lids often rub the top of the birds and some are really too short to allow you to do it at all. Primo also has the largest portable ceramic grill available, known as the Primo Go. It’s perfect for tailgating, camping, or any time you need to grill on the go. For those that want a great grilling package right out of the box, Primo offers their All-In-One series in 4 sizes, and it comes with a wheeled cradle, side shelves, ash tool, and grate lifter. Primo does make a round grill also, for a more affordable option.

I love that Primo backs their kamados with a limited lifetime warranty backed by a twenty (20) year guarantee on all ceramic parts, regardless of how your state determines the meaning of "lifetime".

Things To Consider:

Although Primo’s round grill is more affordable, it, like most other kamados on the market, lacks the versatility of the Primo oval models. Something else to consider is that Primo’s cooking grates are not stainless steel, but instead are porcelain coated steel. These grates are actually nice from a non stick cooking perspective. However, should you ever scratch off the coating, exposing the steel underneath, you'll need to keep it seasoned with oil like you would cast iron for added protection against rusting.

You'll Like This Grill If:

If you want a well-built, American made kamado that is second to none when it comes to cooking versatility and is backed by a strong warranty.

Overall Rating

4.4 out of5
Value
4.5
Appeal
4.0
Innovation & Features
5.0
Construction
4.5
Cooking Versatility
5.0
Heat Control
4.5
Cleaning
4.0
Customer Service
4.5
Warranty
4.0

Questions & Answers (1)

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Question:
What all is included with the Primo XL
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Answer:
Hi Coletrain. The Primo XL includes the firebox assembly, cooking grids, and cast aluminum chimney cap.

Asked by ColetrainAnswered by Ryan

 

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Shipping & Returns

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Free Shipping on orders over $49

Ship your entire order to your home for free, especially the big stuff! *Continental US only

When will my item arrive?

Once shipped, items usually arrive within 3-5 business days. While UPS and FedEx are our carriers for smaller items, be aware that larger items and orders are shipped via freight. The freight process is a bit more complicated than what we’ve all come to expect for small parcels, so it’s important that you’re prepared and understand what’s required of you well before delivery day.

  • Most freight products ship on a pallet
  • Some carriers will call to schedule a delivery window, while others will deliver the shipment to a reasonably accessible location closest to your residence (their goal is to deliver as near a garage door as they can).
  • We’ll specify which process you can expect in your shipping confirmation email.

For carriers that schedule delivery appointments:

Carriers that schedule delivery appointments require you to be home for delivery and provide your signature. The delivery is made with a semi-truck with lift gate services, and the shipment is dropped off at the curb. If you authorize the shipping company to leave the delivery without a signature, BBQGuys can’t be held responsible for damages that occur during delivery. As complicated as this process may seem, we’ve only scratched the surface here — please review our detailed guide to freight delivery so there are no surprises when a freight shipment heads your way.

For carriers that deliver without an appointment:

Carriers that deliver without an appointment don’t require you to be home or set up a delivery window, and you aren’t required to sign for the pallet(s). Instead of scheduling an appointment, arranging your schedule to be home for the delivery, and signing to confirm receipt, you can sit back and let your items come to you. If you’re home at the time of the drop-off, you can request the driver place your delivery in the garage; if you’re out of the house, the driver will leave it near the garage or doorstep.

This item leaves our warehouse within 12-16 Weeks
$6.95 Flat-Rate Shipping

Anything under $49 ships at one low price. If your order increases, your shipping stays the same!

30-Day Returns

Return all new, unused, and unassembled items in their original packaging, and we'll give you a full refund minus the cost of the original AND return shipping.

No Restocking Fee

Most companies charge a restocking fee. We just don't do business that way.

Message to our customers: Like all retailers and manufacturers, we’re currently experiencing well-publicized supply-chain issues and steel shortages that have caused some orders to be delayed. We sincerely apologize for any inconveniences arising from this situation, and we assure you we’re making every effort to solve these problems with our vendors and logistical partners.

So, why are some orders being affected? Major ports around the world are still operating at reduced capacity because of COVID-19 restrictions — on average, container boats sit at port for about 3 weeks before being unloaded. Combine these shipping inefficiencies with a scarcity of natural resources, and virtually every industry has been crippled to some degree. Yet we acknowledge that it’s our duty to meet these challenges head-on and work toward solutions so you can enjoy more time outdoors with the people you love. We appreciate your patience as we strive to smooth out our supply chain, and we thank you for choosing us for your grilling and outdoor living needs.

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