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Napoleon TravelQ PRO 285 Portable 1500 Watt Electric Grill - Black - PRO285E-BK
Current price $399.00
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Warranty

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Napoleon warrants their Triumph, TravelQ 285, and TravelQ Pro 285 grills against defects in materials and workmanship for the following periods: aluminum castings/stainless steel base, stainless steel lid, and porcelain enamel lid for ten (10) years, the painted steel lid, stainless steel tube burners, stainless steel sear plates, porcelain enamel cast iron grids, and ceramic infrared burners (excluding screen) for five (5) years full coverage plus half off until the tenth (10th) year, and all other parts for two (2) years. Labor not included.

Refer to manufacturers manual for full warranty details.

Customer Reviews (8)

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75% of reviews recommend this product

3.75
★★★★★ ★★★★★ 3.8
GregoryB
Barrie, ON
Verified Purchaser
Napoleon Grills - BV
 
★★★★★ ★★★★★ 5.0

Pleasantly Surprised

With the limitations of a standard 120V outlet, I wasn't expecting an electric grill of this size to be useful. I'm pleasantly surprised to discover otherwise. For casual grilling this unit does not disappoint! It is proving to be a real boon in the winter; no need to spend extra time outside messing with fuel! The unit is sturdy and the base solid. An electric element heats the cast iron grids; this limits temperature control, so be sure to use a probe for anything more demanding than burgers, sausages or hot dogs. As other reviewers have mentioned, it does need time to get up to temperature (15-20 minutes). The grill size is fine (see picture) unless you're cooking for a large group or trying to do a whole turkey. If you don't want the hassle of propane or wood and you haven't got a natural gas hook up, I highly recommend one of these!

 

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Benjamin
Montréal, QC
Verified Purchaser
Napoleon Grills - BV
 
★★★★★ ★★★★★ 5.0

Best e-bbq ever

I bought this bbq 3 month ago in remplacement of a wxxxx and it's day and night ! The quality is very great and the elements so strong. The heat is fast and the cleaning process so easy in comparison with other brands. If you add warranty I'm proud to say it's the best e-bbq I ever owned !!!

 

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Norah
Undisclosed
Napoleon Grills - BV
 
★★★★★ ★★★★★ 5.0

About time!

Heats quickly Is efficient and compact Compared to what has been available for smaller space up to now it is great

 

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Edward123
Toronto, ON
Napoleon Grills - BV
 
★★★★★ ★★★★★ 5.0

WOW - This TravelQ worked so well!

I was skeptical about this purchase - Was I surprised when used it for the first time! This unit not only heats up it sears, it works incredibly well. Hot Dogs - Scorched lines perfectly - the Steak, seared and cooked perfectly - the heat was even and so adjustable - easy to use - easy to clean. Since I live in a high-rise condo this was the perfect purchase - I recommend this unit to others - It works! The Price Point is perfect - you get what you pay for.

 

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Bens
Charlottetown
Verified Purchaser
Napoleon Grills - BV
 
★★★★★ ★★★★★ 4.0

Works great but need help.

I had bought the Napoleon EQ electric grill.it always worked great but the last time I used it when I was finishing up I noticed the temp dropped suddenly I adjusted the controls and it wouldn't work.i tried it later and it wouldn't heat at all.the thermostat would light up but no heat to the grill.im thinking the element may have burned out but not sure

Staff Response:
Thank you for reaching out and sharing your feedback! We are sorry to hear of the concern you are having with your TravelQ PRO285E. Please do not hesitate to contact our Customer Experience Department should you require any assistance, our grill's associates will be pleased to help. We can be reached by calling 1-866-820-8686 or via email at grills@napoleon.com
 

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Gidget24
Toronto
Verified Purchaser
Napoleon Grills - BV
 
★★★★★ ★★★★★ 4.0

Takes time to heat up but works well

I bought this end of last summer for my condo. It takes a while to get to temp so I can understand the other review. I have it sit for 20-30 minutes but once at temp it works great. If it heated up faster I would have given it 5 stars. Living in a condo Electric was my only option once at temp it cooks the food great. Purchased a house this year and just waiting for my gas line to be installed before I move up to a Napoleon Gas Grill. I will be keeping this one as it is great side option.

 

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Roberta
Undisclosed
Napoleon Grills - BV
 
★★★★★ ★★★★★ 1.0

Disappointed with Performance

I am rating this as a one star because I'm disappointed in its performance. Initially, the BBQ did not get hotter than 300 degrees and loses heat when I put food on the grill. I contacted customer service who replaced the temperature fixture. Unfortunately the problem continues. I'm regretting my decision to purchase an electric grill instead of propane.

Staff Response:
Thank you for your feedback! We are sorry to hear of the concern you are having. Please contact our Customer Experience Department to inform them of the re-occurring issue you are having. Our Associates will be happy to assist you further. We can be reached by calling 1-866-820-8686 or via email at grills@napoleon.com.
 

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The guy
Ottawa
Verified Purchaser
Napoleon Grills - BV
 
★★★★★ ★★★★★ 1.0

No power no heat

The temperature never reaches 350 degrees. Not strong enough element. I do not recommend this electric BBQ

Staff Response:
Thank you for your feedback! We are sorry to hear of the concern you are experiencing with your PRO285E. Please contact our Customer Solutions Department for additional assistance regarding the heat concern you are having. We can be reached by calling 1-866-820-8686 or by email at grills@napoleon.com. Our associates will be pleased to help.
 

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Proposition 65

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WARNING: This product can expose you to chemicals including di(2-ethylhexyl)phthalate, which are known to the State of California to cause cancer and birth defects or other reproductive harm. For more information go to www.P65Warnings.ca.gov.

Shipping & Returns

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Free Shipping on orders over $49

Ship your entire order to your home for free, especially the big stuff! *Continental US only

When will my item arrive?

Once shipped, items usually arrive within 3-5 business days. While UPS and FedEx are our carriers for smaller items, be aware that larger items and orders are shipped via freight. The freight process is a bit more complicated than what we’ve all come to expect for small parcels, so it’s important that you’re prepared and understand what’s required of you well before delivery day.

  • Most freight products ship on a pallet
  • Some carriers will call to schedule a delivery window, while others will deliver the shipment to a reasonably accessible location closest to your residence (their goal is to deliver as near a garage door as they can).
  • We’ll specify which process you can expect in your shipping confirmation email.

For carriers that schedule delivery appointments:

Carriers that schedule delivery appointments require you to be home for delivery and provide your signature. The delivery is made with a semi-truck with lift gate services, and the shipment is dropped off at the curb. If you authorize the shipping company to leave the delivery without a signature, BBQGuys can’t be held responsible for damages that occur during delivery. As complicated as this process may seem, we’ve only scratched the surface here — please review our detailed guide to freight delivery so there are no surprises when a freight shipment heads your way.

For carriers that deliver without an appointment:

Carriers that deliver without an appointment don’t require you to be home or set up a delivery window, and you aren’t required to sign for the pallet(s). Instead of scheduling an appointment, arranging your schedule to be home for the delivery, and signing to confirm receipt, you can sit back and let your items come to you. If you’re home at the time of the drop-off, you can request the driver place your delivery in the garage; if you’re out of the house, the driver will leave it near the garage or doorstep.

This item leaves our warehouse within 8-12 Weeks
$6.95 Flat-Rate Shipping

Anything under $49 ships at one low price. If your order increases, your shipping stays the same!

30-Day Returns

Return all new, unused, and unassembled items in their original packaging, and we'll give you a full refund minus the cost of the original AND return shipping.

No Restocking Fee

Most companies charge a restocking fee. We just don't do business that way.

Message to our customers: Like all retailers and manufacturers, we’re currently experiencing well-publicized supply-chain issues and steel shortages that have caused some orders to be delayed. We sincerely apologize for any inconveniences arising from this situation, and we assure you we’re making every effort to solve these problems with our vendors and logistical partners.

So, why are some orders being affected? Major ports around the world are still operating at reduced capacity because of COVID-19 restrictions — on average, container boats sit at port for about 3 weeks before being unloaded. Combine these shipping inefficiencies with a scarcity of natural resources, and virtually every industry has been crippled to some degree. Yet we acknowledge that it’s our duty to meet these challenges head-on and work toward solutions so you can enjoy more time outdoors with the people you love. We appreciate your patience as we strive to smooth out our supply chain, and we thank you for choosing us for your grilling and outdoor living needs.

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