Napoleon Prestige PRO 500 Propane Grill with Infrared Rear and Side Burners and Rotisserie Kit - PRO500RSIBPSS-3
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Warranty

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Lifetime Warranty

Napoleon Prestige and Prestige Pro grills feature a bumper to bumper lifetime warranty against defects in materials and workmanship on major components including the hood, stainless steel lid, porcelain enamel lid, aluminum castings, stainless steel cooking grids, and stainless steel tube burners. The stainless steel sear plates, porcelain enamel cast iron grids, stainless steel infrared rotisserie, infrared bottom/side burner, and all other parts are warrantied for fifteen (15) years. Labor not included.

Refer to manufacturers manual for full warranty details.

Customer Reviews (124)

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M. Sells
Knoxville
Verified Reviewer
Napoleon Grills - BV
 
★★★★★ ★★★★★ 5.0

Amazing quality grill!

In a word this grill is quality! Everything is solid. Loaded with Premium features. The first time I heated it up I found out it gets hot! Was up past 600 degrees in about 10 minutes. The rotisserie is an awesome included accessory. The side sear burner is a monster! The lights inside the grill and in the storage area are awesome. I cook late often and never realized how helpful they would be. Highly recommend!!!

 

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Deaner
Springwater, Ontario
Verified Purchaser
Napoleon Grills - BV
 
★★★★★ ★★★★★ 5.0

Awesome BBQ!

I now have had this bbq for about 2 months and simply can't say enough...it is awesome!! From the moment I picked it up...customer service guys were great and very careful putting into my SUV. The build was pretty straight forward and had no difficulty...just follow the instruction! I now have used all of the bbq from the searer to the rotisserie and the grill itself. The option having the dials light up is great and the interior lights when bbq'ing at night is another must have option. Thank you Napoleon!!!!!!!!!

 

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ahsan
Whitby, ON
Verified Purchaser
Napoleon Grills - BV
 
★★★★★ ★★★★★ 5.0

worth every penny!

I recently bought a napoleon prestige 500. It is my first bbq grill and I'm happy to say it's worth every penny. Extremely durable, has many functions and cooks food just like you imagined! I've seen my friends cook the same food in 10-15 mins more time on other grills. Not only does it reduce cooking time/provides just the rite heat, it also has a very nice design which makes the appearance of the grill really good. I would definitely recommend the napoleon prestige 500 to anyone - worth every penny!

 

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K.K.
Maryville, TN
Verified Reviewer
Napoleon Grills - BV
 
★★★★★ ★★★★★ 5.0

Quality performance, excellent warranty

Outstanding quality. A versatile grill for the weekend grilling to the more frequent grill pro. The searing rack feature is an added benefit. Glad I researched the industry and purchased this grill product

 

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Eddie Grant
Eastern Ontario
Verified Reviewer
Napoleon Grills - BV
 
★★★★★ ★★★★★ 5.0

A great bbq

Very well put together, there isn't anything you can't do on this BBQ. Extremely happy with my choice.

 

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Zorba The Geek
Maine, USA
Verified Purchaser
Napoleon Grills - BV
 
★★★★★ ★★★★★ 5.0

Very Satisfied With Purchase

My old grill of fifteen years was on its last legs and a search for a replacement grill lead me to the Napoleon Prestige Pro 500. I looked at a lot of other brands but most others were found lacking. Because I am an old fart I wanted this to be the last grill I had to buy. I was impressed with the robustness and heft of the construction. I have cooked several meals so far including ribeye steaks, smoked rotisserie chicken, baby back smoked ribs, pizzas, smoked chicken quarters, and lamb chops. All have been excellent. Expensive - yes. Worth it - absolutely. When one has a tool that is a joy to use one is much more inclined to use it. I had also heard that Napoleon had a great guarantee and excellent customer service with turned out to be absolutely true. The two grill grates that came in the grill box from the factory turned out to be somewhat warped after assembly of the grill. After bringing this to the attention of Napoleon Customer Service they shipped out a new set of grates very quickly with no problems. Thumbs up! Great grill, great service, great food, what more can you ask for?

 

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M Nichols/ K Carter
Haifax NS
Verified Reviewer
Napoleon Grills - BV
 
★★★★★ ★★★★★ 5.0

Stunning Fit and Finish

Day one: Rotisserie Chicken - Could not have gone better. IR back burner just over 65% - some dry rub, herbed butter and a couple of hours. Gravy reduced on IR side burner in so time at all. Perfect Sunday dinner.

 

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Rick Jaborek
Undisclosed
Verified Reviewer
Napoleon Grills - BV
 
★★★★★ ★★★★★ 5.0

Fantastic Grill

Great Grill, the best I have ever owned. From constant heat to just everything. Very impressive. Well done Napoleon.

 

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ronjj
Metamora, MI
Verified Reviewer
Napoleon Grills - BV
 
★★★★★ ★★★★★ 5.0

best grill ever

poweful, well built and the sear burner is just the best thing for steaks. Love the lights too. Now, if you could personalize the "napoleon light" it would make a perfect gift for someone's special occasion.

 

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MFoskey
CA
Verified Reviewer
Napoleon Grills - BV
 
★★★★★ ★★★★★ 5.0

Amazing Grill

Our first Napoleon and we love it. Top notch build quality. So far it has made amazing salmon and burgers.

 

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Expert Review

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The Skinny:

  • Well-known brand name
  • Fully loaded with great features
  • Proudly made in North America
  • Great Warranty

Things We Love:

The Napoleon Prestige Pro is a feature packed gas grill with innovative accessories and integrated functionality. The Prestige Pro series comes with an infrared rear burner, rotisserie, and “sizzle zone” infrared burner. Freestanding Prestige Pro models also include an ice bucket with integrated cutting board. You can also add the optional charcoal tray for even more ways to cook. The grill comes with LED Spectrum Night Light control knobs with color customizable lights. The lights have a safety glow feature that make them glow red when a burner is in use. The Prestige Pro series also has interior grill lighting for night time grilling and lighting in the storage area under the grill. I also really like Napoleon’s doubled lined “lift-ease” lid, which opens easily and helps hold in heat for optimal heat retention. The lid is hinged near the middle and, when open, adds hardly any depth to the back of the grill. This allows for easy placement in a variety of spaces. The Pro 825 has two “sizzle zone” burners in the second grill area, and a two stage power burners on the side shelf.

One thing that really sets the Prestige Pro apart is its storage features. The Pro boasts soft close storage doors, built-in shelving in the cabinet, condiment racks, tool hooks, towel bars, and even a bottle opener with cap catcher.

Napoleon Prestige Pro grills have stainless steel tube burners that are lit by a "Jetfire" electronic ignition. The Pro series has stainless steel grates with a patented wave design that creates unique sear marks. To spread heat evenly, Napoleon has stainless steel sear plates. The plates also protect the burners and help reduce flare-ups.

The Prestige Pro grills are also available as built-in models, a perfect fit for any outdoor kitchen.

The warranty on the Prestige Pro series is a standout in its class, having a lifetime warranty on the exterior housing, cooking grids, and stainless steel cooking box. Napoleon also boasts a 10 year + 5 warranty on their burners and flame tamers that provides replacement parts at a 50% of normal cost for 5 years after the 10 year warranty expires.

Thing To Consider:

While this grill is built tough, and backed by a strong warranty, Napoleon Prestige Pro grills are not "all stainless steel", which is what many customers are shopping for nowadays. Along with the stainless steel components on the grill, you will also find cast aluminum and porcelain enameled steel components too, such as cart legs, back panels, etc.

Overall Rating

4.1 out of5
Value
4.0
Design & Style
5.0
Construction
4.0
Innovation
4.5
Even Heat
4.0
High Heat
4.0
Minimum Flare-Ups
4.0
Temperature Range
3.5
Customer Service
3.5
Warranty
4.0

Questions & Answers (10)

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Question:
Where is the Prestige PRO 500 made?
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Answer:
Hi, Moe. The Prestige Pro 500 models are manufactured in Canada.

Asked by MoeAnswered by Logan

 
Question:
Can the LEFT side shelf with searing station be removed as well (like the RIGHT shelf). I want to install the grill in a cutout of my outdoor kitchen island where I have a Weber grill currently. The cutout width is 33 inch
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Answer:
Yes it can be done

Asked by BobAnswered by poogie124

This question was asked on a different product configuration.

Answer:
Hi, Bob. The side shelf containing the sear burner cannot be removed due to the gas connections.

Asked by BobAnswered by Wesley

This question was asked on a different product configuration.

 
Question:
Can you tell me which parts are not stainless steel? I live in Illinois, and the grill will stay outside, covered when not in use. Even with that, I've had problems with Weber cabinets rusting out.
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Answer:
Hi, Joe. With Napoleon Prestige Pro, the entire exterior is 304-grade stainless steel. Napoleon warrants it for the lifetime of the original purchaser.

Asked by JoeAnswered by Wesley

 
Question:
How many pound turkey can you rotisserie in this Pro 500?
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Answer:
Hi Van. The rotisserie can support up to 15 lbs.

Asked by VanAnswered by Joey, BBQGuys Expert

Answer:
Probably in the 10# range

Asked by VanAnswered by eryan36can

Answer:
From what I've read, a 9 to 12 lb. turkey on the rotisserie mode should do it. Some even say up to 14 lbs. is acceptable. I've never done it!

Asked by VanAnswered by payday02

 
Question:
What exactly comes included with the rotisserie kit on this -- forks, rod, and motor?
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Answer:
Yes , all three. 4 - 4 prong holders , One rod that is inserted into the motor

Asked by Monsieur MaillardAnswered by eryan36can

Answer:
I am happy to answer that. The kit comes with a motor (plugs into 110v back of grill) the grill has already installed a motor placement slot, the spit (long rod) and screw in black handle, and 4 sets of forks so you can place two chickens. One set of forks is larger than the other.

Asked by Monsieur MaillardAnswered by pjmartinez73

Answer:
Yes That's exactly what you get

Asked by Monsieur MaillardAnswered by insatblm

 
Question:
Is there a natural gas to LP conversion available ? I would consider buying one IF a conversion kit were available and I were to move to a home without natural gas...
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Answer:
Hi James. Unfortunately Napoleon does not support conversion of their grills. They do not manufacture conversion kits, and converting your grill would void its warranty.

Asked by JAMESAnswered by Joey, BBQGuys Expert

This question was asked on a different product configuration.

Answer:
It is a NG product

Asked by JAMESAnswered by poogie124

This question was asked on a different product configuration.

Answer:
I was told "no". Any conversion on this grill must be done by a certified gas fitter AT a certified gas fitter's location. I bought the Prestige Pro 500 Natural gas model online because I was told I COULD NOT buy a propane and convert it myself.

Asked by JAMESAnswered by mitchfam4

This question was asked on a different product configuration.

 
Question:
Does the right hand side shelf fold down? If not, can the shelf kit from the prestige 500 be used to replace it. I'm asking because I have space constrants
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Answer:
It does not fold down.

Asked by CanoerAnswered by eryan36can

Answer:
The right hand shelf cannot be folded down. But it is easily removed and reinstalled if needed. This is possible because it is only a storage space with no wires or connected hardware.

Asked by CanoerAnswered by pjmartinez73

Answer:
No the right side shelf does not fall down it has a storage area for ice or food debris. But does not need to be added to the BBQ. It is secured to the grill by two larger screws you can remove the screws and remove the entire right side shelf

Asked by CanoerAnswered by insatblm

 
Question:
Does this grill need to be plugged in to operate or just to turn in the lights?
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Answer:
Hi Steve, the main burners on this grill can still be lit without being plugged in. An electrical power source is required for use of the lighting features, rear burner electronic ignition, and side burner electronic ignition. The rear and side burners can still be lit by match/lighter when no power source is available.

Asked by SteveAnswered by Ryan

 
Question:
Can the grill be covered and stored outside in cold climates (-5 F) ?
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Answer:
Hi Abigail. If covered, that should be ok. But I would recommend storing it away from the weather in those conditions to be safe.

Asked by AbilgailAnswered by Joey

This question was asked on a different product configuration.

 
Question:
Will the stainless hood yellow and stain with use? Is the enamel hood suggested?
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Answer:
Hi Kevin! With regular cleaning and maintenance you should not have any issue with yellowing. An enamel hood would still need to be cleaning and enamel can also chip exposing the metal underneath to potential rust.

Asked by KevinAnswered by Tiffany

 
Question:
Can I use the side searing station to cook with a pot?
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Answer:
Hi Ian! Yes, you can absolutely cook with a pot on the side searing station. Just keep the cooking grate in the lower position and you are good to go. Hope this helps!

Asked by IanAnswered by Tiffany

 
Question:
Is this grill available without the side trays. Our pre-existing outdoor kitchen does not allow room for those.
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Answer:
Hi Kenneth, this same grill is available as a built in configuration here: www.bbqguys.com/napoleon-grills/prestige-pro-500-built-in-natural-gas-grill-with-infrared-rear-burner-bipro500rbnss-3-2019

Asked by kennethAnswered by Tiffany

 
Question:
Is the Napoleon Pro 500 bad for flare-ups
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Answer:
Hi Jerry. The Napoleon Prestige Pro 500 did very well in our expert review, scoring 4.0 out of 5 when it came to managing flare-ups with its dual level stainless steel sear plates.

Asked by JerryAnswered by Ryan

 
Question:
What's the difference between Pro500xxxxxSS1, SS2, and SS3?
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Answer:
Great question Owen! The change from the Napoleon PRO500-1 series to the PRO500-2 series was the introduction of the safety control knob being red when the burner is engaged; a safety feature that helps indicate at-a-glance if the burner is still on when it shouldn't be. The changes from the Napoleon PRO500-2 series to the PRO500-3 series is the introduction of the LED Color Spectrum lights and the Proximity lighting that displays the Napoleon logo on the ground in front of the grill; providing additional lighting to the grill for evening entertaining. If you have any questions, please give our Customer Service team a call at 877-743-2269. We would be happy to help you!

Asked by OWENAnswered by Jesica

This question was asked on a different product configuration.

 

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Proposition 65

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WARNING: This product can expose you to chemicals including soot, which are knownto the State of California to cause cancer, and chemicals including carbon monoxide, whichare known to the State of California to cause birth defects or other reproductive harm. Formore information go to www.p65Warnings.ca.gov.

Shipping & Returns

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Free Shipping on orders over $49

Ship your entire order to your home for free, especially the big stuff! *Continental US only

When will my item arrive?

Once shipped, items usually arrive within 3-5 business days. While UPS and FedEx are our carriers for smaller items, be aware that larger items and orders are shipped via freight. The freight process is a bit more complicated than what we’ve all come to expect for small parcels, so it’s important that you’re prepared and understand what’s required of you well before delivery day.

  • Most freight products ship on a pallet
  • Some carriers will call to schedule a delivery window, while others will deliver the shipment to a reasonably accessible location closest to your residence (their goal is to deliver as near a garage door as they can).
  • We’ll specify which process you can expect in your shipping confirmation email.

For carriers that schedule delivery appointments:

Carriers that schedule delivery appointments require you to be home for delivery and provide your signature. The delivery is made with a semi-truck with lift gate services, and the shipment is dropped off at the curb. If you authorize the shipping company to leave the delivery without a signature, BBQGuys can’t be held responsible for damages that occur during delivery. As complicated as this process may seem, we’ve only scratched the surface here — please review our detailed guide to freight delivery so there are no surprises when a freight shipment heads your way.

For carriers that deliver without an appointment:

Carriers that deliver without an appointment don’t require you to be home or set up a delivery window, and you aren’t required to sign for the pallet(s). Instead of scheduling an appointment, arranging your schedule to be home for the delivery, and signing to confirm receipt, you can sit back and let your items come to you. If you’re home at the time of the drop-off, you can request the driver place your delivery in the garage; if you’re out of the house, the driver will leave it near the garage or doorstep.

This item leaves our warehouse within 24 Hours
$6.95 Flat-Rate Shipping

Anything under $49 ships at one low price. If your order increases, your shipping stays the same!

30-Day Returns

Return all new, unused, and unassembled items in their original packaging, and we'll give you a full refund minus the cost of the original AND return shipping.

No Restocking Fee

Most companies charge a restocking fee. We just don't do business that way.

Message to our customers: Like all retailers and manufacturers, we’re currently experiencing well-publicized supply-chain issues and steel shortages that have caused some orders to be delayed. We sincerely apologize for any inconveniences arising from this situation, and we assure you we’re making every effort to solve these problems with our vendors and logistical partners.

So, why are some orders being affected? Major ports around the world are still operating at reduced capacity because of COVID-19 restrictions — on average, container boats sit at port for about 3 weeks before being unloaded. Combine these shipping inefficiencies with a scarcity of natural resources, and virtually every industry has been crippled to some degree. Yet we acknowledge that it’s our duty to meet these challenges head-on and work toward solutions so you can enjoy more time outdoors with the people you love. We appreciate your patience as we strive to smooth out our supply chain, and we thank you for choosing us for your grilling and outdoor living needs.

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