Pit Boss Navigator 6-Series Vertical Pellet Smoker - 11115

After setting it up just started and fuse was instantly blown out

This is the 2nd Pit Boss pellet smoker I have owned. The 1st one was the copper series which I bought in 2018 and it still works great. I was ready to upgrade so I bought this one. So far it's as good if not better than the copper series I have

Unbelievably disappointed! I received for my birthday and was so excited to up my smoking game from the Lexington model. But I received damaged, with fan housing crunched in like a soda can. And when we tried to smoke anything we have gotten nothing but errors the whole. Time. What a disappointment!

This smoker is great! The removable burn pot and shelf are a great addition

Upgraded from a 12 year old horizontal trager. The size is perfect, and it holds a really stable temp.

First cook went great. Second cook I had a grease fire that caught the pellet hopper on fire. To large of a pellet hopper to have a fire in it.

Only a week old and the control board already failed and the unit won't turn on. Replacement boards are shown as sold out online and the customer service is trash to try to communicate. This is my first and last pit boss, absolute garbage product and terrible customer service.

I bought this product as a gift. After the break in we turned down the temperature to smoke country sausage, but the unit would not maintain a low temperature. We had to run the unit at a higher temperature than desired but we made it work. The next day we made a batch of summer sausage to smoke. We noticed moisture behind the control screen and when we attempted to use the smoker the screen began glitching. The screen will also only allow you to control probe slot #1 temp and will not switch to the smoker control set temp even though no probe is plugged in at all. I made a claim, but customer service told me that the moisture in the screen was normal and would not answer the actual problem of the screen malfunctioning or about the control knob not working correctly. After being on the phone for 17 minutes I was provided with nothing helpful and told that nothing was wrong even though I specifically pointed the screen not working correctly. I am extremely disappointed with this and am left with an expensive brick that doesn't even work correctly even though it's brand new. One of the worst customer service experiences I have ever had.

1 user found this review unhelpful

We really like the food but cooks a little faster than previous smokers. There are not water foil liner replacements available for this product which is very frustrating!

So I bought the 6 series to replace my favorite vertical smoker that burned up a few years ago. First thing is this thing is definitely roomy, plenty of space. All the updates done make cleaning and maintenance a breeze. Put it together and did the burn off. No problems. ON MY VERY FIRST SMOKE, I did 4 10 lb pork butts and watched them all day from 11 am to 1030 pm went to sleep and woke up at 4 when the app was having problems went outside and the fuse was blown *apparently a rapid ignitor issue* sent some pictures of the fuse and have been waiting for 7 days as of now for the new ignitor