Weber GENESIS S-435 Propane Grill w/ Cover, Griddle & Sear Grate

We appreciate your feedback! Our goal is to provide our grillers with all of the tools and features they need to achieve enviable results. In our experience, it takes some time to transition from one beloved grill to another. We are sorry to hear that you lost some smaller morsels while grilling! It may be helpful to use one of our Weber CRAFTED accessories to cook smaller items with confidence. We are surprised to hear that your sear zone is taking longer than expected! Here is how we recommend using the sear zone to achieve restaurant-quality results: 1. Turn on the grill’s main burners and set them for high heat. ​ 2. Turn the sear zone knob to the ON position. 3. Preheat your grill for 15 minutes.​ 4. After preheating, leave the sear burner control knob and the burner knobs to either side on high. The remaining burner(s) can be turned to off or low. *NOTE: The amount of time you use the sear zone depends on the type of meat, its thickness, and your cooking method (approximately 60-90 seconds for quality sear marks). * 5. Once searing is complete, the meat can be moved over to moderate heat and cooked to your desired doneness.​ We want to help you get the most out of your new grill. Please look for an email outreach from our Support team soon. Thank you for being a Weber fan!

Thank you for your feedback! We are thrilled to hear that you are finding your grill well-constructed! We put all of our years of experience into designing a grill that feels solid and produces solid results. We understand that cleaning is nobody's favorite part of grilling, and we want to make it as painless as possible. We recommend preheating your grill grates for 10-15 minutes on HIGH heat (450-500F) before brushing them with a Weber Stainless-Steel Grill Brush. Then, add oiled food to the hot grates! We recommend oiling your food and not your grates for the best results. Check our our blog article and video for more information: https://www.weber.com/US/en/blog/tips-techniques/cleaning-your-stainless-steel-grates/weber-31156.html We want you to have a great time using your grill. Please look for an email outreach from our Support team soon. We'll send you some more tips and tricks. Thank you!

Thanks for being a long-time Weber fan! We feel grateful for your loyalty over the past 30 years, and we hope to delight you with our products for many more years to come. We apologize for the inconvenience you are experiencing with the door latch. We'd like to look into the issue and offer assistance under your grill's warranty. In the rare instances that manufacturing or shipping damage may occur, our team is ready to make things right. Please look for an email outreach from us soon. Thank you again for being an awesome Weber fan!

We appreciate your feedback. We want to provide our grillers with valuable, high-quality products that they can enjoy for many years. We believe that the concerning features you mentioned will outlast and outperform your expectations. We stand behind every grill we produce and we back our grills with an outstanding warranty. We want you to feel confident and excited about your new grill. Please look for an email from our Support team soon. Thank you!

Thank you for your feedback! We're thrilled that you love your new grill. Thanks for being a Weber fan! We appreciate your concerns with the assembly and we will bring your feedback to our team. We provide additional assembly support via the BILT app, as well as through our Support team. We're available 7-days-a-week to answer any questions our fans may have. Your satisfaction is very important to us! Please look for an email outreach from us soon. Thanks again!