Kamado Joe Big Joe III 24-inch Standalone Charcoal Grill in Red, Grill Gripper, and Ash Tool - KJ15040821

I recently purchased the Kamado Joe Big Joe III on May 19, 2025. While the delivery was prompt, the product arrived with two major issues: the ash tool was missing, and the Kontrol Tower was broken. BBQGuys' customer service has been responsive and helpful—they quickly arranged for the ash tool to be shipped, which is currently in transit. However, they directed me to Kamado Joe for the Kontrol Tower replacement, and unfortunately, my experience with Kamado Joe's customer service has been extremely disappointing. Their response has been unhelpful, and it's been nearly impossible to get meaningful support. It's frustrating to invest in a premium grill only to have it arrive incomplete and essentially non-functional without the Kontrol Tower. For a brand selling high-end products, this reflects poorly on their quality control and operational reliability. It raises concerns about their long-term viability. In hindsight, I should have considered the Big Green Egg, which is supported by local dealers who are accountable and offer better service than Kamado Joe. I will gladly recommend BBQGuys for their responsive and supportive customer service. However, I cannot recommend Kamado Joe—their lack of customer support and poor handling of product issues is unacceptable for a premium brand.

How great this product is! I'd like to tell my firend.

I purchased my Kamado Joe 18" Classic I back on March 15, 2017. I loved it and enjoyed preparing every meal and the fantastic results! I convinced several of my friends and collogues to get a Kamado Joe vs the green egg and they did. I recently tried to replace my firebox because it is all cracked and needs replacement; not due to abuse mind you but after 8 years it was time and they had issues with cracking. Searched hi and low over the internet and they were all out of stock. Contacted Kamado Joe Customer Service and they were USELESS! they told me they were out of stock and had no idea when they would receive any stock. So, I cobble together the pieces to make it work but it is not a long term solution. other than that, and a new cover it looks great. But eventually when I no longer can properly cook with it, what good is it? The pictures provided do justice to the issues. It is clear Kamado Joe is not interested in supporting any long term products or customer service. They are only interested in selling you a new upgraded Joe. While I loved it, yes. I loved my Kamado 18 inch Classic 1, I can no longer use the grill as intended due to Kamado Joe's decision not to support and provide products to keep their legacy customers who encouraged other to purchase their products, Who made them the brand they are today. Prove me wrong and send me a new firebox kit; I'll pay for it, just have the parts for the previous generation of parts. Why would you not have parts for your customers? If you do not want to do this, I encourage anyone thinking of purchasing an expense long term smoker grill that has exceptional customer service that supports their products for the long-term to forget Kamado Joe and purchase a green egg. They have all their parts for their older versions, and you can even purchase them at any ACE Hardware. Very disappointed in Kamado Joe, a former BIGGEST fan and ambassador of your product! PROVE ME WRONG!

I've had the big joe III for 8 months. I used it at least 3 times a week, I love it. I does everything grill, low and slow smoke and bake. I have the rotisserie attached and it's great. Once you stabilize the grill at the desired temp it's a dream. No temp fluctuations. My stick burner smoker hasn't seen any action since we made our joe part of the family

Had my Classic III several years ago and it changed my bbq experience for the better! The ability to set and hold smoking temperatures with ease has revolutionized my bbq menu! With the divide and conquer rack system, this bbq provides unmatched flexibility! Every cook is a new adventure!

So, I was on the edge - should I keep the gas grill, or make the leap. Well. I am now feet first. It took me two cooks to get the charcoal ration correct, but I could not have been more pleased. I have grilled, smoked, seared, rotisseried (is that a word?) The versatility, flavor and results are all the BOMB!! I am a complete and utter convert. I have had gas, pellet and regular charcoal grills in the past. I am a Certified BBQ Judge, former restauranter, and you average Joe. I could not have asked for a better unit for all the attributes. So not hesitate, jump on into the deep end!

Big Joe delivers on a premium grilling and smoking experience, and can literally provide a lifetime of value to you, your family and friends.

I purchased my Classic Joe III 2 months ago and have been very impressed. First the ability to precisely control cooking temperatures is astonishing. Whether it is low and slow or screaming hot the Joe can do the job. Many of the most useful accessories come standard. The lid can be raised or lowered with my little finger. On a low and slow smoke it maintains temperature for hours without further attention. This is my first experience with a Kamado type grill and I could not be more happy. The results simply speaks for themselves. Delicious and perfectly cooked BBQ. Thank You Kamado Joe! Stephen Smith

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I bought this is 2020 and have loved cooking in it ever since.

1 user found this review unhelpful

This has been the best grill I've ever had the pleasure of owning, after purchasing a new KJ classic 1, this was a natural upgrade & has been a breeze. The BJ can be more economical in charcoal use depending on use!, even the Joetisserie is able to hold so much more!

1 user found this review helpful