Memphis Grills Elite ITC3 Wi-Fi Monitored 39-Inch 304 Stainless Steel Built-In Pellet Grill - VGB0002S

After reading about someone below not getting a response from Memphis regarding the problems they had with their product, I reached out to them about why they didn't resolve the issues with this customer. I stated I wanted to purchase the same product and would like to know if I ever encounter any problems, would they honor their warranty? And just like that customer, I never got a response from Memphis. If a company won't respond to their customers, how are we, as paying customers, supposed to get their warranty honored?

I have owned and used my Memphis Elite for the last 9 years. It has worked flawlessly at least 3 times per week for everything from brisket to burgers. I was thinking I would buy another for a new construction home I am building in North Carolina but given the comments below about new offshore ownership of Memphis, I will reconsider. That is very sad. It has been one of the best purchases I have ever made but I guess no more.

I've had this grill/smoker for 2 years. I have not had 1 smoke that something didn't break or malfunction. I have replaced every board in this smoker. Some more than once. The display panel had to be repaired. Shear pin on the auger broke. Trouble connecting to the internet. Pellets overfilling the burn cup and causing a fire. Pellets not being delivered to the burn cup resulting in flame failure. My latest issue is the blower motor and its squirrel cage. The blades melted. I've reached out to Memphis via their website. I did receive a confirmation that they have my submission. I have sent several emails to Memphis with no response about getting the current issues resolved. Crickets. It's been several weeks on this latest problem. Customer service is nonexistent.

I bought the unit in November 2023 for new construction. Construction delays led to it not being installed until February 2024. The ignitor failed after about 10 uses. Memphis has been purchased by someone else, no records are available to tech support, web site is nonfunctional per tech support. When you buy a business as an asset purchase, customer lists and records are typically part of the transaction. Failure to integrate is the likely culprit of my dilemma. Now I will have to pay someone to pull the unit out and install a fairly economically insignificant part, that shouldn't have failed with such low usage. I live in South Carolina, my Rec Tec sat outdoors on the shores Lake Erie winter, spring, summer and fall for five years without a problem then I sent it to my son also in SC, three years ago and it's still going strong. I learned recently that Memphis is no longer domestically produced and its now an offshore purchase, which I would have passed on. I should have done better with my due diligence as when I began researching Memphis they were domestically produced.

Such a great performing smoker, can grill at very high temps, cook pizza, or slow and low 10-20 hour smokes. I've had zero issues, the variable speed fan control and insulated construction make it incredibly accurate and goes through a small amount of pellets. I can adjust temps over wifi or internet, automatic shut down to a holding temp once internal temp hits target. I'm rambling, but I've got a man crush on my smoker, so its understandable.

I have been cooking on this smoker every night since I got it and love it! It has made me into a master chef!

Install is definitely a little involved. The protection film is hard to get off and it can be very difficult to remove after it's installed, but you also don't want it to get damaged during install. When you install if you can, put the controller pad where you can see if from the house. It's nice just to have visual confirmation everything is good without getting cold! The smoking works awesome. I do wish the two sides of pellets were independent and controllable so I could pick my flavor at the time. Versus having to load different pellets for each product. It's not very practical to remove existing pellets. I love the app. I forgot to reload pellets before I did an extended smoke and I could tell from the app it was losing heat and was able to come home and reload. The heat is very consistent making it easier with cooking times. You do have to do some maintenance with this so check the schedule in the manual. It's not a lot but you do have to clean out the pellet pot and stuff. Overall, we are really enjoying this! Going to make pizzas today!