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Key Features
- Has the option to connect to Bluetooth if there is no Wi-Fi available for use
- Comes with a meat and ambient probe to help handle the different elements in the grilling process
- Capable of having four probes in the Hub at once, for reliable grilling management
- For the ultimate cooking guide, the app gives tips for the grill setup and updates when the food is almost done
Legal disclaimers and warnings
Product packaging, owners’ manuals, installation instructions, and/or operating instructions may include more information than what is shown on our website. The content on our site is intended to be used for reference purposes only. Please fully read all included manuals and documentation before installing or using this product. WARNING for California residents: this product may contain chemical(s) known to the state of California to cause birth defects, cancer, or other reproductive harm.
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Customer Reviews
218 reviews
Tulsa, Ok
Sep 7, 2020
Love the product! I can leave the house while doing a long smoke now. The ambient temp probe and the meat probe are great. I just whisk this had the trending line data like the iGrill Series has. It helps especially to know when a "full packer" has hit a plateau or if the ambient temp is fluctuating because of the weather. A trending graph would help.
1 user found this review unhelpful
undisclosed
Aug 25, 2020
It's fairly good after the last app update (at least it shows 100% when the battery is fully charged) but it really needs more improvements on the app side. My 2 cents... put together best features of the iGrill app, the Weber Grills app and the Connect app and we will get something really good.
Jul 28, 2021
Hello! Thank you for taking the time to leave us a review. We greatly value your feedback, and we will pass your comments regarding the app along to the appropriate team. Thank you!
California
Aug 23, 2020
What I would like, is a Digital thermometer, that monitors the ambient temperature, and three or four other items in the grill, no Wi-Fi, no Bluetooth, just a thermometer. May be 6" x 4", backlit screen that stays on for more than three seconds. something that monitors them all at once on the screen. No clicking no looking around no time in Alaska no equator spinning algorithm. Just a thermometer
2 users found this review unhelpful
Jul 28, 2021
Hello! Thank you for taking the time to share this feedback and for your interest in our Weber Connect Smart Grilling Hub and our thermometers! This unit does have many features, including being able to monitor four probes. We do offer different thermometers that don't require Wifi or Bluetooth available to browse here: https://www.weber.com/US/en/accessories/cooking/igrill-and-thermometers/. Please contact us at reviews@weberstephen.com if you have additional questions or concerns. Thanks!
Kalamazoo, MI
Aug 19, 2020
You can't just have a delicious looking burger and then not link to the recipe.
4 users found this review unhelpful
Jul 28, 2021
Hello! We appreciate you taking the time to share your feedback with our team. Weber is constantly working on ways to improve our products and our customer experience and we are happy to pass your suggestions along. In fact, many of our app updates are a direct result of consumer feedback. Please contact our support team if you have further questions. Thanks!
CA
Aug 12, 2020
WiFi connectivity is great but bring back the mini features. Step by step guidance is annoying. Give me temperature by meat and a graph. And where's the Apple Watch App!! Please bring back these features to the Weber Connect. Great concept, poor software.
1 user found this review unhelpful
Jul 28, 2021
Hello, thank you for taking your time to submit your review! Most of our app updates and product changes are direct result of customer feedback. Therefore we will be happy to pass your suggestions to our Connect Hub team. We will continue to push updates and add new features so your unit will get better and better over time. If there are any other features you would like to see in the App, be sure to reach out to our support team and let us know! Thank you!
Waldorf, MD
Aug 12, 2020
It's a software issue that been known for a while. I get that update for the software is coming. What is the interim solution till the update?
Jul 28, 2021
Hi, We do appreciate your patience. There has been a new update today. Please reinstall the Weber Connect app to get the latest update on the Weber Connect. This app has fixed the issues of the battery percentage and the probe reading when introduced to heat. Once again we do appreciate your patience. Thank you!
Silver Spring, MD
Aug 11, 2020
You can quickly see form the LONG list of complaints that there are still problems with the Weber Connect Smart Grilling Hub. Here is a summary of what is the status as of August 11, 2020 so you dont have to read all of the reviews: WHAT DOESNT WORK: 1. The ambient probe: It will immediately go to 680' and stay there. This is a known software issue with the unit. This "bug" has been reported for over two months so the promise of a "soon to be released fix" is doubtful. 2. The battery charge indicator: The unit will only show a max charge of 85% even when it is fully charged. This "bug" has been reported for over two months so the promise of a "soon to be released fix" is doubtful. WHAT WORKS BUT HAS ISSUES: 3. Connecting to WiFi. This works but can take several tries before finally being able to connect. Here are some pointers if you experience issues: You have to manually enter the WiFi networks name and it is case sensitive so make sure you enter this exactly as it is configured. The WiFi only works with 2.4GHz... if you have a 5GHz only WiFi it wont work. Double check to make sure your password is entered correctly. Make sure the hub is charged up and is not on red/low power. You need to first connect to the hub from your smartphone over bluetooth to set it up. Make sure your phone is connected to the same 2.4GHz WiFi network that you plan to use the hub with. Once your hub is connected to the WiFi you can switch your phone back to your 5GHz WiFi if you have both on your router and it should still be able to communicate with your hub (assuming both networks can see each other and one is not a private/guest from the other one). WHAT IS "DISAPPOINTING" The app: The app is a nice app and is being improved with updates, but if you previosuly used the iGrill app you wil lbe disappointed. The Weber Connect app does not have all of the features that the iGrill app has. Hoepfully overtime this will improve, but currently if you consider yoruself a "serious" or "pro" griller than you may find the lack of some of the trending graphs and settings lacking to your needs. RECOMMENDATION If you decided to buy this plan to be patient and deal with the frustration of having a product that only delivers a portion of what it promises. Today it is good enough to put probes in your meat and track the temperature so that you know when to flip and remove the meat from the grill. Thats about all it is good for today.
1 user found this review helpful
Jul 28, 2021
Hello, we are very sorry to hear about this issue. However we can see that our support team is actively working on a solution with you! Please let our team know if you have any further questions.Thanks!
AR
Aug 10, 2020
After more attempts at using this item, I need to revise my rating from 2 to 1 star, it would be 0 if I had that choice. The temperature sensor is very inaccurate. It I was trying to use for indirect cooking to maintain my new Weber at 400 degrees. With all 4 burner on high the sensor blanked out, which I expected, at 600+ degrees. BTW, had figure out myself this was the max. So I started turning burners down and off starting with the center ones where the temp prob was. BTW, I opened the top to cool off the grill to make sure the temp unit was working. I eventually got to one side burner on lowest setting and the connect unit was still blanked out, maxed at 600+ degrees. My old thermometer, brand name CHICAGO BRICK OVEN, which I have used for a couple years with great results, showed the correct temperature. I suppose sometime in the future the software maybe updated to fix this problem but for now it totally useless to me.
1 user found this review helpful
Jul 28, 2021
Hi Dean! Thank you for taking the time to submit this feedback! We are sorry that your experience has not been what you expected. We will surely pass this feedback to our developing team to help us with our updates! We have also given your feedback to our support team. They will contact you via email shortly to help find a solution! Thanks!
Nashville, TN
Aug 7, 2020
I've had this for a month now and LOVE it. It's allowed me to make all kinds of things on my grill to the perfect temperature.
Hot Springs, AR
Aug 1, 2020
Can't say that I would recommend this. Great idea but unit and app have serious problems. The first one I received would not connect to my phone with app, also had a problem with touch screen on unit. I called support number and very quickly the person on the phone said the unit was defective and they sent me a new one. Received new unit in a couple of weeks and it appeared to work. While I was waiting I tried the the first one again and it magically worked although touch screen still not working well. A couple weeks later I had some grilling to do so got out the 2nd unit. I could not get it to connect to wifi on phone, couldn't get the 1st one to connect either. Finally deleted and reinstalled app, still neither would connect. Did this 2 more time and finally the 1st one connected, still couldn't get the 2nd one to connect. Did my grilling and it seemed to work as intended. All this was complicated by the incomprehensible start up instructions included. I fully expect to have the same problem the next time I want to use it/them.
2 users found this review helpful
Jul 28, 2021
Hello! We also appreciate you taking the time to share your feedback with us regarding the Connect Hub and the app. Our products and app will continue to improve over time with software updates and new functionality, so we appreciate your patience. We are glad to hear our support team did assist you with this and have been able to ship you a replacement connect hub. In the meantime, please don’t hesitate to reach out with any additional suggestions. Thanks!
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Material | Plastic | Stainless Steel | -- | Plastic |
Extra Features | Bluetooth | Dishwasher Safe | -- | -- |
Accessory Type | Thermometers & Monitoring | Thermometers & Monitoring | Thermometers & Monitoring | Thermometers & Monitoring |
Primary Color | Black | Silver | -- | Multi |
Width | 2.9" | 0.9" | 3.2" | 1.3" |
Height | 1.4" | 6.2" | 2.2" | 6.8" |
Depth | 3.9" | 2.5" | 2.2" | 1.8" |
Weight | 1 lbs | 1 lbs | 1 lbs | 1 lbs |
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