Weber Summit S-470 Propane Gas Grill With Rotisserie, Sear Burner & Side Burner - 7170001

Great service I received the part within a few days and it was very easy to install and not At all expensive

After less than three years, the grill is rusting in several places and is not usable. The flame comes out of a small fraction of one-two tubes and is only an inch or so producing no usable heat. The grate and flavorizer bars are rusting. A knob has broken. I have tried by phone to request replacement parts under warranty only to be hung up on two times. I tried to use your web chatbot, and the first time, after entering all the part numbers, the chatbot stated there was an error. I tried again, and after inputting all the part numbers, it would not let me complete the request. I have sent TWO emails with NO response. At this point, I am extremely an extremely unhappy customer. I paid full price for your grill that does not work and the warranty service procedure has been a nightmare. Below are the part #'s that I need to replace and install to make my grill usable again. After all of this, I request that you expedite my claim and send me the parts to allow me to grill again. 70306 Single burner tube for main burner, Summit '07, qty 1 (4 needed) 70307 Smoker burner tube, Summit '07 (1) 70865 Sear burner tube kit, Summit 470 (1) 67550 Set of stainless steel grates, Summit 440/450/460/470 67668 Stainless steel flavorizer bars, Summit 440/450/460/470 70381 Smoker box assembly 67691 Control Knob Kit, Summit 460/470 88067 Manifold hardware, Summit '07 70191 Warming rack, Summit 400 '07 70389 IR burner with bracket

7 of 9 found this review helpful

I have had my S-470 for about one month. On the most frequent use one of the Plastic control knows broke and would not shut/adjust the gas flow. I had to pull one of the other knobs to shut it off. Close inspection revealed a very poor design which was sure to fail. On attempting to order replacement knobs I discovered that Weber has these knows on Back Order with no anticipated restock date. Other than the knobs, which is the most significant point of use contact with the grill, it is extremely functional and well designed. But if you can't turn it on and off it is a problem.

7 of 8 found this review helpful

I wanted to use the grill a few times before writing this review. The grill is awesome and I do not experience the flame ups normally experienced on the Weber Genesis. I really enjoy the smoke box. The grill cooks very well and my family has commented on how the food tastes a bit better. It is much easier to control the heat on this grill. It is also much easier and faster to clean. There are few items I am disappointed in. Gas valve to left of sear knob is hard to push in when during to light. It also requires the knob to be pulled out after lighting the burner to stop the lighting process. Knob is very rough when turned and does not move as freely as the others. Not sure how to correct this. I travel a lot and have not had time to reach out to your service department. The left door magnet was pushed into the door with just the corner of it still holding the magnet in place but it would not hold the door close. This was corrected by removing the bottom riveted trim panel, removing the magnetic holder from door and reinstalling. Trim panel was reinstalled. Doors are very crooked and could not be aligned with just sliding the doors in the bottom grooves. A washer had to be placed under the right door around the retaining pin to align it to the height of the other door. Both doors had to be slide to the far left to make them look symmetrical.

1 user found this review helpful

I like almost every aspect of the grill. It is easy to cook on and clean. Rotisserie makes great and juicy poultry. I even made a duck, it came out with crispy skin. One drawback, a full gas bottle is very difficult to place on the hook for the scale.

This is an excellent Bbq. Fantastic customer service. The only issue i have had is the chrome on the bbq. It does pit easily. I think the chrome should be stainless steel. No more chrome.

2 users found this review helpful

The bottom,left and back is completely rusted out. This is unacceptable from a grill in this price range. My old gold-c was still in good shape at twenty years old. Beware

3 users found this review helpful

We've had this S-420 for 12 years and it keeps on going! It came in a BIG box and was mostly assembled. I just bolted on the side tables, set up the cabinet and adjusted the doors and we were ready. The grill has worked well for years. Burgers, steaks, seafood, veggies - you name it. The side burner works well, but basically has one setting - boil. You have to keep track of what you have on the burner, because it will get heated up quickly. My favorite item for the burner is sautéed mushrooms! We added the rotisserie attachment (it was a separate item back then). Chickens and roasts turn out amazingly well with the rotisserie. The grill has held up well. The only items that have needed replacement have been the knobs, cracking about a year ago and the wheels were replaced a few months ago. I don't expect plastic to hold up over this length of time. I also added a second light, as the single light was not bright enough. This is great grill and when the time comes, it will be replaced with the 470. Assuming that time ever comes! Good job, Weber!

1 of 2 found this review helpful

Bottom and left panels completely rusted out at six years old. My old gold c is 20 years old and still in good shape. Crazy for a grill that cost this much

5 users found this review helpful

I have had my Summit 470 NG for less than a year. When I first got it three of the four burners only lit sporadically and needed an adjacent burner lit before they would start. Weber replaced the burners, but now I have one that won't light even with an adjacent burner lit. The dealer has no service. I'm really disappointed because the last Weber I had was great.

4 users found this review helpful