Shop With Confidence
- A Safe & Secure Shopping Environment - Your data security is top priority: all transactions exceed security best practices and are conducted securely using the latest encryption technologies.
- Customer Privacy - As for personal information, we will not sell any information you confide in us to any other companies. We realize that your personal information is given to us for purchasing and shipping reasons only, and we respect that.
- Advice and Experience You Can Trust - All our customer support staff have real-world training on the products we sell, so you can count on their first-hand knowledge to help you make the right choice.
- Better Business Bureau - BBQGuys.com is proud to be a member of the Better Business Bureau since 2006. We have earned an A+ rating by the BBB and we are proud to be a BBB A+ Accredited Business.
- Industry Leadership - BBQGuys.com is regularly recognized as an e-commerce leader in many of the industries we represent. We are proud to have been featured in the Internet Retailer Top 500, Inc 5000 and we have earned many other accolades as well.
Low Price Guarantee
- Lowest Price Allowed - We offer low and competitive prices on everything we carry. Many manufacturers set a minimum price for their products and you can rest assured that price will be OUR price, everytime!
- Price Match - If you find a product we carry advertised at a lower price somewhere else, we'll match the price if it meets our guidelines. See our price match page for details.
Guaranteed Service After The Sale
- Authorized Dealer - Some manufacturers will honor a request for parts or service under warranty only if the item was purchased from an Authorized Dealer. As we are an Authorized Dealer of each brand we sell, you can be sure your purchase will be protected by the manufacturer's warranty.
- Real People offering Amazing Service - You can reach our customer service team, not an automated attendant, with ease. We also try to answer all customer emails within the same business day.
- 45 Day No-Hassle Returns - You have 45 days to return new, unused, unassembled, & resalable items in their original packaging for a full refund (minus shipping costs). See our policies page for details.
Don't Just Take Our Word For It!
Our customers will often email or post to an independent 3rd Party site letting us know about their experience with BBQGuys.com's services, and we save these badges of honor! See our testimonials page to read some of the best.