Napoleon Built-In 700 Series 32 Inch Natural Gas Griddle - BIG32FTNSS

Extremely disappointed in product and customer service. I received this product in May brand new. I have already replaced both thermocouple's and now the flame sensor. From other reviews there is clearly prior issues with the lighting systems. It has been 5 months the product has never worked and still does not. I purchased the extended warranty. Now the past 3 days I sit on their help line trying to get ahold of technical service. Shannon tried to call me back once but I missed the call. So back on hold for 30+ minutes again today.....oh but I did receive survey response asking how great the service was? Really. Back at the start of the line. I was so excited to add this to my outdoor package. I would love a call back.

The stainless steel cooking surface is incredible. Have a bbq party with no problem! I don't have 28 friends but if you do, this is perfect to feed everybody and not have to cook the whole time. Glowing knobs is a pretty neat feature

Purchased this for our display floor and was one of the first dealers to get it installed and swapped out. Shortly after Napoleon recalled the item temporarily while they made a fix for the lights/knob issue. We filed a claim stating that they would send us a replacement unit or the kit to make the knob lights work but still have a non working unit on our floor.

You can do so much on this stainless-steel griddle. Love the quality and durability of this griddle. I wanted a built-in griddle that I would not have to replace in a few years and this is it. It also cooks well and is easy to clean. Love this griddle.

Blows my old Blackstone out of the water. Easier to keep clean and heats up fast!

The Built-In 700 Series 32" Griddle is an impressive addition to any outdoor kitchen, especially for those who enjoy cooking a wide range of meals beyond traditional grilling. Versatile Cooking Surface: Whether you're making breakfast favorites like pancakes and eggs, or stir-frying veggies and searing smash burgers, this griddle handles it all with ease. High-Quality Construction: Made from durable stainless steel, the unit feels solid and built to last. The cooking surface is thick and retains heat exceptionally well. Even Heat Distribution: The burners heat evenly across the entire griddle, eliminating cold spots and providing consistent results. Integrated Grease Management: Cleanup is simplified with a well-designed grease trough and removable tray — a must for heavy-use griddles. Sleek Built-In Look: It integrates seamlessly with the rest of the 700 Series lineup, giving your outdoor kitchen a cohesive, premium appearance.

Built in griddle option for outdoor is really handy

I am so excited for this new griddle! I paired the 32" griddle with the 32" 700 series grill and this checks all the boxes in my outdoor grill island. The griddle is built like a tank. The ignition has been seamless and the heavy duty stainless cook top performs great! Easy to use and easy to clean!