Camp Chef Woodwind Pro 36-Inch Pellet Grill - PG36WWSB

Great smoker with enough room for multiple brisket ribs and more. Temperature control is amazing (better than my oven, even with a high smoke setting)

This review is 100% about CampChef customer service and nothing to do with the BBQ guys. Apparently, no hassle warranty means that CampChef won't be hassled with actually providing warranty service. The smoker itself is good if not great for a backyard smoker. Once it breaks (and it will), CampChef customer service will provide zero useful support. My controller has been out since mid June. When it failed, I immediately sent in a warranty claim with all the details plus photo evidence of the locked up control screen. CampChef response? Did you clean the probe? These issues are usually related to the probe being dirty or otherwise damaged (by you). Me...no, no, when the controller froze up I didn't think to go look at something completely irrelevant to my issue. After two weeks of back and forth and the CS reps pouting because they are so busy it takes a week for them to respond, they placed an order for the replacement controller along with a note saying it was backordered and I'd get an email when it ships. I waited a couple of weeks, requested a status update and they did not respond. Four weeks since the order was supposedly placed, I can't get them to respond to my request for an update on when the part will ship. I'm not even asking for them to compensate me for the 100s of dollars of meat I lost when the cook failed. The app didn't indicate there was a problem and I didn't realize the controller had frozen up until I went to check on everything midway through the cook and realized the fire was actually out and had been for some time. I tried to save it in the oven, but the flavor was ruined by bad smoke as the flame was dyiing.

This is my 3rd pellet smoker and my favorite. The smoke box makes a huge difference. I get a drastically noticeable difference in smoke flavor using the smoke box.

Seems like it could be a great smoker. Put it together and went to do the initial burn in and it keeps tripping the GFCI and breakers. I've tried multiple outlets. Seems like it might be an issue with the heater rod. Best case scenario, I wait for them to send me a new heater rod and I have to start taking things apart and replace it. Now I have a whole brisket, 2 plate short ribs and a pork belly with no way to cook them.

Worst grill I ever bought. Stopped working after about 5 uses. Customer service is awful. Totally unresponsive. Don't buy this grill. They are not a good company.

I've had my grill /smoker for two weeks now. Assembly is pretty straight forward for most of the assembly. Mfg has made some changes and the instructions have not caught up. The faq's generally answer any questions. I've been doing BBQ for over twenty years as a non pro on all different types. This has performed as expected and advertised. Smoke box and military discount are awesome. I build aircraft for a living and can tell the engineering and planning staff are world class as well as the fab team. I've cooked burgers, hotdogs, ribs, pork loin, smoked deviled eggs, beef jerky, summer sausage etc. it performs as expected with stick burn flavor profiles.

I had done months of research looking for the perfect pellet smoker and had settled on the Woodwind Pro 36 for my choice. The smoke box, app features + the ability or run unattended were the driving forces for me. Assembly was easy, maybe took an hour or two and I followed instructions on all start up/pre smoke criteria. My first smoke was decent, I place the lack of results on my (learning my new smoker and what it liked/didn't like!). Excited for my second smoke (beef ribs from a cow we recently bought), I left for 30 minutes to come home to the pellet box on fire... I would like to think this is the outside the norm and a freak accident. I've now been dealing with support for 3 weeks, have provided countless photos and proof and still have no resolution. I would expect better. Actively trying to resolve/return. Smoking is supposed to be relaxing and fun, this has been anything but.

Was easy to build however some screws were in other components and not in the labeled step bags which made it a little difficult until we found the screws. Excited to use the grill though

We love our new grill and finally getting to try all the recipes we have saved over the years. And we love the super easy clean up.

Great guidance. Only one difference in that a part was already fitted