Memphis Grills Pro ITC3 Wi-Fi Monitored 28-Inch 304 Stainless Steel Built-In Pellet Grill - VGB0001S

I chose the Memphis because I wanted a solid pellet grill that is built to last for many years in my outdoor kitchen. The grill looks great and has been a great choice for me to be able to smoke food for hours on end, without having to hover over a smoker.

6 users found this review helpful

Yes, it really is a grill and smoker. It really is an amazing do everything well appliance. I use it at least 6 times a week. Made cooking outside so much easier with 90% of the flavor compared with stick or charcoal grills. Now there are some more maintenance such ad an occasional igniter or Wi-Fi issue. Note Wi-Fi has not dropped in over a year, but was bad prior to the patch. You will have a few things pop up but I would never go back to charcoal or stick as my daily driver. I'm getting a Komodo as well but if I only had one it would be the Memphis Pro.

We purchased this drop in model for an outdoor kitchen and have drawers below and to the sides of the grill unit. As I mentioned, we would give the grill itself 10 stars if we could. The unit is exactly as it claims and works even better than any grill we have ever owned. The only problem - and is a big one - is the venting design for the hot air. The vents are on the sides of the grill and along the back. It is a protective measure to prevent the cabinets from scorching. The vents lay flush with the countertop and the cover from Memphis Grills does not cover the vents. Needless to say, all three drawers below the grill are filled with water after every rain. This design needs to be changed! So, if your grill is in a very protected area that does not get wet, I would recommend it highly. However, if it should get wet, you shouldn't plan on any storage below or to the sides of the unit.

The grill works very well other than wifi is not reliable. Always disconnects. My biggest issue is being completely ignored by Memphis when I need support. If you can't support your products I will not buy them.

I bought the free standing smoker a year ago. I mainly bought it due to it being able to grill as well as smoke. In the grill mode, the grilling surface is small. I've owned a couple of Traegers and for the money, are easier to use and do an excellent job at a fraction of the cost.

the wifi is useless and the control panel is VERY buggy I have to pull the power once every couple of weeks to even get it to boot. When its working its a really good grill. The customer support is also horrible, they never call back and just getting a replacement sheer pin Im going on a month where I cant use my grill.

This grill works like a pellet grill should, but you're purchasing this grill for the wifi connection - choose a different grill. This grill does not stay connected to wifi. Every time you start the grill up, you need to reconnect to wifi and although I have gotten good at this process, it still takes me 15 to 20 minutes to do. You have to take the back cover off to push a button and reset the wifi card. I have tried everything (even purchased a new router) and have come to the conclusion it an issue with the grill's hardware. Memphis grill was not very help in finding a solution. Very disappointing. There are too many options in the market to pick this grill.

Be aware that the BBQ puts out A LOT of smoke. We got a complaint from our neighbor the 2nd day we used it. Overall, love the flavor, but extremely disappointed in the control panel. Still cannot connect to WIFI (the iPhone app seems newer than the documentation), and I can't get any support from Memphis Grills. Have to unplug the BBQ regularly as the control panel won't power on at times and sometimes freezes on cool down. For the price, I expect A LOT more given that we've had the BBQ for 1 month.

As other customers have stated, do not buy this Memphis Grill! First of all had issues with Wi-Fi connectivity(as others stated). Once that was solved, had a solid few uses out of it before the screen was faulty and water got inside of it. Replacement screen was sent now the 3rd screen is not even turning on. Superior equipment solutions bought out Memphis grills and they are currently refusing to honor the replacement under warranty. Got 6 months of use during the 1 1/2 years we've owned it. What's the point of a warranty if a company isn't going to honor it? If we end up with a resolution, I will repost a better review but for now this has been a huge disappointment and a $5000 waste of money:(

Bought a Memphis Pro in 2017, and it worked great until October 2023 when the control unit began malfunctioning. Have tried continuously since then to obtain a replacement, but the new owner's service department won't even return phone calls.