Hestan 30-Inch Propane Gas Grill W/ Rotisserie On Double Door Tower Cart - Steeletto - GABR30-LP-SS

This grill has some nice features that you won't find elsewhere, but here is your warning - they are nowhere near worth the headache you'll have if you need any type of support from the Hestan company. There are a limited number of reviews on the web about this company and their cart grills. There are several good ones, but I also read a few that described significant problems with their customer support - and I can now attest those critical reviews are absolutely true. Our situation began when it was discovered our grill was delivered with a nonfunctioning electronic board. Hestan immediately claimed the reason was our fault, as the wind must have blown the flames into it and melted the wires. In fact, they went so far as to tell us we needed to put up a wind barrier for the grill, as the grill was susceptible to wind burn outs. It was truly a puzzling response from them, especially since we hadn't used the grill at that point. Second, we later discovered our grill had a damaged cart,that causes it to twist and flex, which causes several problems, such as the cart doors won't align and the hood fails to close completely. And, despite their limited lifetime warranty on exterior housing, they refuse to stand behind their product and replace it. The customer support we received for either issue was incredibly poor - but that was when we could even get someone to respond. Most of the time they simply refused to reply to emails or phone calls. Or they were very very delayed in responding, not by days, but in weeks. Even when you do speak with them, they have a very interesting technique of bouncing you from rep to rep - as I spoke to Dustin C., Leo F., Manuel, and several other employees, as well as the mysterious "Hestan Service Department" in the signature line with no name to reference. From a company that sells high end products they have absolutely no desire to stand behind their products. I suggest doing your research. I would avoid this company.

I've had the grill for about a year. Looks great and love the lids precision. Flare-ups is an issue, same as the reviews of the larger versions. I also experienced the flame being blown out on a slightly windy day (scary). The cart leaks so if you want to look at your grill year round then maybe look at a different brand. Hestan's recommendation was to buy a cover. I've been experimenting with some door seal and while it slows the leak it's still gets wet (1/2" or so). Also, doesn't seem to get as hot as other gas grills I've used. Searing station is fantastic! Overall I Would not recommend this grill based on value for the money and also very concerned about the blow-out issue.