Hestan 42-Inch Built-In Propane Gas Grill W/ Sear Burner & Rotisserie - Steeletto - GMBR42-LP

First of all, the automatic starter failed in one year. Also, there is only one sear burner as opposed to two, which is necessary. The sear unit will need to be replaced fairly soon. Do not buy this grill!

Did my research on high end grills and settled on the Hestan 42" with single sear burner configuration. The grill arrived in great condition, however the top warming racks were not aligned which was the first warning sign of poor quality control and poor attention to detail. After the first use the Rotisserie chain became loose and stopped rotating not to mention the Rotisserie burner ignition stopped working. It's now been 3 months and customer support has been beyond terrible. The contracted company came for a visit and mentioned they needed a Hestan technician to assist in the repairs. Despite multiple emails and calls to Hestan there has been zero movement on getting the needed items for repair. WOULD NOT BUY THIS GRILL. Learn from my mistake and purchase a Lynx or other high end grill.

I bought this Hestan Grill with the Infrared Top Grill I use for broiling. The ignitor went out for the Infrared Grill in less than 1 year. The Local Service repair people have been great but Hestan will soon go Out of Business. I am now happy to report that after 6 months I finally have the part. I have personally written the support at Hestan twice and they do not even bother to reply. What a way Not to run a business. Do not Buy these products bc when they break, which I hear from the service ppl is often, their factory support is awful. Despite the Local Repair shop wasting their time calling them over and over they don't care. It's a pretty BBQ, but what good is it without parts and support?

If you want to wait and wait for a grill then Hestan is for you. I ordered one for my new outdoor kitchen. Waited almost a full year due to "supply chain issues. It burned up melting the wires and damaging the burner in September. Contacting warranty is easy getting anything done difficult. I am now waiting on a replacement grill due in March. It's taken five months to get an email saying they will replace it. It's a hassle for sure. In the meantime I use my green egg!

Great service and provided what they said in the timeframe promised. Definitely impressed.

Purchased this grill last Summer during Covid and glad we did. Main reasons for purchase (and it does not disappoint) are: #1- overhead rotisserie burner, #2- hefty SS grill grates, #3- charcoal insert tray, and #4- adjustable grill lid. Previously owned a Weber Summit, which was a great grill, and the Hestan is much, much better. The overhead rotisserie, which also serves as a broiler, is incredible, and more useful than the Weber or typical back of grill mounted burner. I bought the 42" with 3 trellis burners and the infrared sear burner. Very versatile and the charcoal insert is also a big bonus. The sear burner works very well especially for blistering veggies. Note this grill runs HOT - you have to learn how to use it to avoid flare-ups, and get the most out of the very high quality grill grates. Its very easy to keep clean. Note: the height adjustable grill lid has one major drawback - the handle gets hot when the grill lid is not fully closed. Not a real problem if you have a grill glove, dish towel or pot holder handy. Note to the other poster about wind issue - the installation manual and grill brochure (figure 1, page 11) both indicate that prevailing wind must blow towards the front of the grill, it is how this grill (and most others) are designed.

Very surprised after purchasing this very expensive grill that if using when windy the wind blows back in and causes the fire to blow forward and damage the unit. Was never informed when purchasing or installing that wind would damage the unit . Heston and bbqguys should inform customers to purchase and install a wind guard at the time of installation or include it as part of the installation kit. Our grill has not worked properly since mid February- it is the end of April and the wind guard is back ordered for 2 months. The grill will be fixed but we will be unable to use again for another 2 months awaiting the wind guard . Extremely frustrating and surprising that this quality grill has a major issue grilling when windy - and I am not talking during a storm or extremely windy conditions - just normal breezy nights.