Pit Boss 820 Deluxe Wood Pellet Grill - 72820

I loved this grill till it went out on me 3 months after purchasing it. Tried contacting costumer service and wasn't able to get in contact with anyone. Worse investment ever!

1 of 2 found this review helpful

Only had it 9 months and we were moving the straps came undone and it hit the street and slid like 50 ft. The grill still works but the chimney is off and the pellet hopper lid is off.

I've had this smoker for a little over 7 months got it from my family as a birthday gift. Put out some really tasty food but the problem I have is my control board the numbers are missing the top half on the display . And a request on a up grade to make the hopper clean out door a little lower to the bottom so as not to have to burn unused pellets left in the hopper. But all in all love the smoker. I'm a convert from a stick burner LOL.

The smoker I've ever owned!!! Before purchasing this unit I owned one of the other top company smokers the one that starts with a T. It doesn't even compare to the Louisiana grill super happy with my purchase. I've owned it two years and still happy

Does not start consistently. Usually takes 4 times for it to ignite. Contacted support they said I must be igniting it wrong. I am not as I am doing just as instructed. So every time I am taking it apart cleaning it. Trying it again and might start might not. Haven't heard back from support in a month. Go with a different brand

1 of 2 found this review helpful

I bought my smoker nearly two years ago and I am avid smoker. This is a passion of mine and will roll smoke at least three weekends a month. I have smoked everything from cheese, artichokes, Tri-tips, Salmon, Pork butts, briskets, etc. I have had phenomenal results. The size is great as I can smoke everything we will be eating the next week at one time. The size of the hopper is great. I do have a couple of critiques of the smoker. I have exposed aggregate concrete on the patio. The small hard casters didn't roll well on that and the legs are not sturdy enough to roll over that surface. I stiffened the legs and put larger rubber casters on and solved that issue. The two probes that come with the unit are not as accurate as I would like and would fluctuate alot during the cook and I would lose the signal. I use wireless probes that tell me the ambient air temp right there at the protein I am smoking and I regulate the temp off of that. The firebox temp probe location right near the firebox and just under the water tray doesn't give an accurate reading of what the air temp is above the water tray. With all of that being said, I really love this smoker and look forward to rolling smoke when the weekend rolls around.

I don't not use Pit Boss pellets and clean my grill ad ash cup regularly. After a couple months it could not maintain heat. When set to 250 it would vary from 40-400 then go out. I have tried making sure my fan/auger wires were not crossed. I have also timed the P4 setting in smoke and had poor results so the board was swapped. Still nothing but problems. Most recently I had a 12lb brisket I was making for a work function and it got ruined bc 4 hrs in the grill decided to go to 400 degrees. I cleaned up the pile of pellets that were overflowing the cup and keep going I was up all night watching this grill bc it can't be trusted finally I wound up falling asleep for 2 hrs woke up to find out it had erupted into flames inside again and had cooled back down to 40 degrees. Not only is it poor quality it is dangerous.

3 users found this review unhelpful

My wife purchased this as a gift for me for Fathers Day. We have since smoked brisket, ribs, chicken, turkey, lamb, and even reverse seared steaks with it. With the exception of the lamb, and that one was on me, everything has been outstanding. I did learn, however, that when the weather is cold outside, say 40 degrees and below, you have to allow the "torchy roar" of the start up process to go a bit longer before turning it the desired temperature and closing the door to allow it to heat up. The one time I did not do this I got an error message on the control panel and had to shut it down, unplug it, and start again. That has been the only error message I have ever gotten and we use this regularly. The only other thing I wish they would offer is Wi-Fi enabled temperature probes. But you'd still have to check the water in the water pan periodically, so it's not that big of a deal. I currently use the Pit Boss competition blend pellets and a variety of rubs. I just can't say enough good things about this smoker. If you're considering a large capacity dedicated smoker, I did not need or want a grill because I like what I have, I highly recommend this product.

Had it for about 2 years now and it's an insane product. I've had nothing but positive things to say. I haven't had one issue with it. I use it 3-6 times a week.

I have had this grill for a year and absolutely love it. We use it 4 to 5 times a week and have done everything from brisket to whole turkey to any cut of pork you want to imagine. Recently my display went out. Unit still works, but display is blank. I submitted a report for tech assistance, but can't get them to respond. This is the only negative comment I have for this grill. I do wish they were more responsive.