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Key Features
- Genesis Silver C, Genesis Gold B & C, Genesis Platinum
- Summit Silver & Gold
Legal disclaimers and warnings
Product packaging, owners’ manuals, installation instructions, and/or operating instructions may include more information than what is shown on our website. The content on our site is intended to be used for reference purposes only. Please fully read all included manuals and documentation before installing or using this product. WARNING for California residents: this product may contain chemical(s) known to the state of California to cause birth defects, cancer, or other reproductive harm.
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Customer Reviews
255 reviews
WI
Jul 18, 2020
Hello Weber, You know this an issue with the hose and regulator from reading all the reviews. I have changed to three different propane tanks and this is not a seal issue with the propane tanks. Please look into fixing the issue and find another source for a quality hose and regulator.
4 users found this review helpful
May 27, 2024
Hi, thank you for taking the time to share your feedback! We are sorry to hear about your disappointment with this. We will surely pass this feedback to our development team. However, at times the issue does relay on the tank you may read more about it here: https://www.weber.com/US/en/blog/burning-questions/lp-tank-101/weber-29662.html. Thanks!
Nyack, NY
Jul 16, 2020
I have bought two(2) Weber regulator replacements in the last month for my three(3) year old Weber grill I've had to return both as they leaked due to loose fittings A three(3)year old grill/regulator should still work and the Weber replacement parts should too-but don't-I'll never buy Weber again
2 users found this review helpful
Jul 28, 2021
Hello, we are very sorry to hear about this issue. However what you are describing could be the result of a bad connection, hose and regulator, or LP tank. As the regulators should not have to be replaced that often it may be caused by a bad tank as well. Please contact our support team for further assistance. Thanks!
Texas
Jul 4, 2020
Great product and great warranty. The customer service can't be beat.
Milford Michigan
Jul 1, 2020
Received the regulator in a timely manner. The hose is much shorter than the original part (Spirit 300). I will be forced to modify the hose in order to use the regulator. Disappointing.
Jul 28, 2021
Hello, thank you for taking your time to submit your review. The hose for this regulators runs about 14.5 inch. We will be sure to pass your feedback along to our team so we can look into offering longer hose. In fact most of our product changes and upgrades are direct result of customer feedback. Be sure to let us know if there is anything else we can assist you with! Thanks!
Portland, OR
Jun 26, 2020
Who knows how the product is because despite multiple calls and emails Weber failed to ship the product or respond with any communication?
2 users found this review helpful
Feb 9, 2025
Hello, we are very sorry to hear about this issue. However we can see that our support team has been in contact with you and the flavorizer bars have been delivered. Please let our team know if you have any further questions. Thanks!
Castro Valley, CA
Jun 24, 2020
The new regulator was leaking gas like crazy since the very beginning. I contacted through customer support and got an email on May 18, 2020, saying it's being researched by the team, but haven't heard anything back yet since then. I can't use the grill, feel very frustrated both by the quality of the regulator as well as the customer service.
1 user found this review helpful
Feb 9, 2025
Hello, we are very sorry to hear about this issue. However we can see that our support team is actively working on a solution with you! Please let our team know if you have any further questions. Thanks!
Wexford, PA
Jun 22, 2020
I ordered a new Hose and Regulator Kit because my original hose had developed a crack through which the gas escaped. The new Hose and Regulator Kit works fine. The only comment I can make is that the new hose seems to be a little bit shorter than the original hose.
Long Island New York
Jun 20, 2020
I have a problem with the right burner. It won't turn and I am pretty sure I have a gas leak some where. Contacted Weber support 3 time, one time an hour on hold and two emails, no response.
1 user found this review unhelpful
Pittsburgh
Jun 17, 2020
Bought a Spirit GS4 grill late last summer. Just finished 1st tank of gas. Hooked up new tank and immediately heard gas leaking. Disconnected and reconnected still leaks between knob and regulator. Emailed Weber via their website twice last week. No response.
4 of 5 found this review helpful
Easton pa
Jun 16, 2020
I ordered a hose because the new part from my grill leaked gas. I was excited to get a new hose only to learn the one I received also leaks. Really poor quality control and very frustrating.
1 user found this review helpful
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