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Product packaging, owners’ manuals, installation instructions, and/or operating instructions may include more information than what is shown on our website. The content on our site is intended to be used for reference purposes only. Please fully read all included manuals and documentation before installing or using this product. WARNING for California residents: this product may contain chemical(s) known to the state of California to cause birth defects, cancer, or other reproductive harm.
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Customer Reviews
106 reviews
Michigan
Sep 6, 2020
Product fit and performed as new! Should have replaced the old ones years ago.
undisclosed
Aug 31, 2020
suggested and sent a wheel that did not fit my Weber
Jul 28, 2021
Hello! We are sorry to hear that this caster wheel wasn't the correct one for your grill. We have reached out via email to offer some assistance. Thank you!
Wisconsin
Aug 29, 2020
Be careful - first time I used the locks, they jammed. Had to remove wheel from grill, and frankly just got lucky unjamming it.
Jul 28, 2021
Hello, we are sorry to hear about the issue you have experienced with your locking caster. The casters are covered by a 2 year warranty for manufacturing defects. Please contact our support team for further assistance. Thanks!
Whittier,California
Aug 20, 2020
Parts were prefect and easy to install and now I can roll my barque .
florida
Aug 15, 2020
had to replace wheels on grill, could not find exact replacement so go two of these and installed them.
undisclosed
Aug 14, 2020
The new casters make it possible to easily move my grill. I am happy that purchasing the casters was possible and was that it was easily available.
undisclosed
Aug 12, 2020
Replaced previous casters that had frozen up. Used a flat head to pry the old ones off and a rubber mallet to get these on. Was easy enough to do.
undisclosed
Jun 16, 2020
Easy to replace and perfect fit for my 20-year old Genesis.
Illinois
Jun 9, 2020
These caster wheels are far too small to support the weight of my Genesis 2000 gas grill. I ordered them on May 5 and received them right away. I contact support on May 11 and asked for return authorization and shipping label. I received a automated response saying that my request is being reviewed. I have written email requests weekly since that response with no response. I have also tried contacting the company via the 800# cited in the support section and after going the myriad of automated menus, was disconnected. I don't think I have ever experienced such poor customer service from a "respected" company and will never order from you again!
1 user found this review helpful
Feb 9, 2025
Hello, We're sorry to hear about the vast disappointment this has caused. We certainly do not expect this and we want to make this right. We have passed your information to our support team and they will contact you via email shortly. Thank you!
Waukesha WI
Jun 6, 2020
Old casters wore out after many years of use. Replacement of old casters was easy and the new ones work great.
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Compare Similar Items
Current Item | |||
Grill Brand | Weber Grills | Backwoods Smoker | Napoleon |
|---|---|---|---|
Grill Model | All Weber Gas Grills | -- | All Rogues / Prestige 500 |
Gadget | Repair Parts | Repair Parts | Repair Parts |
Accessory Type | Grill Replacement Part | Grill Replacement Part | Grill Replacement Part |
Size | 1 X 2 | -- | -- |
Primary Color | Black | Black | Black |
Width | 1.5" | -- | -- |
Height | 4.6" | 6" | -- |
Depth | 2.5" | -- | -- |
Weight | 1 lbs | 10 lbs | -- |
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When will my item arrive?
Once shipped, items usually arrive within 3-5 business days. While UPS and FedEx are our carriers for smaller items, be aware that larger items and orders are shipped via freight. The freight process is a bit more complicated than what we've all come to expect for small parcels, so it's important that you're prepared and understand what's required of you well before delivery day.
- Most freight products ship on a pallet
- Some carriers will call to schedule a delivery window, while others will deliver the shipment to a reasonably accessible location closest to your residence (their goal is to deliver as near a garage door as they can).
- We'll specify which process you can expect in your shipping confirmation email.
For carriers that schedule delivery appointments:
Carriers that schedule delivery appointments require you to be home for delivery and provide your signature. The delivery is made with a semi-truck with lift gate services, and the shipment is dropped off at the curb. If you authorize the shipping company to leave the delivery without a signature, BBQGuys can't be held responsible for damages that occur during delivery. As complicated as this process may seem, we've only scratched the surface here — please review our detailed guide to freight delivery so there are no surprises when a freight shipment heads your way.
For carriers that deliver without an appointment:
Carriers that deliver without an appointment don't require you to be home or set up a delivery window, and you aren't required to sign for the pallet(s). Instead of scheduling an appointment, arranging your schedule to be home for the delivery, and signing to confirm receipt, you can sit back and let your items come to you. If you're home at the time of the drop-off, you can request the driver place your delivery in the garage; if you're out of the house, the driver will leave it near the garage or doorstep.
This item leaves our warehouse within 24 Hours
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Return all new, unused, and unassembled items in their original packaging, and we'll give you a full refund minus the cost of the original AND return shipping.
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