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Customer Reviews
201 reviews
Absecon NJ
Jul 31, 2020
Weber sucks!!! Ive called 7 times been on hold 5 times for more than an hour asked for a callback 4 times and received nothing over the past two weeks
4 users found this review helpful
Feb 9, 2025
Hello, We are sorry to hear about the trouble you are having reaching out support team. Please know that we are immediately working to increase staffing to address the higher volume and return our team’s response time to its normal rate as soon as we can. We have passed your information to our support team and they will contact you via email. Thanks!
OREGON
Jul 8, 2020
I would have put a 5 star rating but the price is too high and I found it impossible to talk to someone at Weber since my last ones lasted about 5 years
New Jersey
Jul 8, 2020
I've been trying to get in touch with Weber and no one is returning my emails. I've been on hold 2 separate times for about 45 minutes to an hour. It's frustrating being on hold that long with NO ANSWER! I need to return the incorrect size before the 30 day window and now I think it's passed that. This is poor service from Weber! I'm so disappointed.
1 of 3 found this review helpful
Feb 9, 2025
Hello, our sincerest apologies about the delay from our support team! We are experiencing higher than normal volume of emails due to increased at-home dining this year. However we just passed your feedback to our support team and they just reached out to you via email. We hope to help you with your return soon! Thank you!
undisclosed
Jul 6, 2020
I've been trying to return these because I bought the wrong size but Weber won't return my calls or emails.
1 user found this review helpful
undisclosed
Jul 5, 2020
Always like the cast iron grates for great grill marks. Don't stain and easy (as any) to clean.
Cary, NC
Jun 23, 2020
I like the new grates, however they have a dividing bar running through the center which can make it a little cumbersome to flip burgers. Otherwise, a perfect fit and good function.
Ohio
Jun 22, 2020
These grates are grate! They are solid and have a lot of heft. Replacing my old grates that eventually gave up the ghost after many many years.
Boston
Jun 20, 2020
Perfect replacement arrived timely andd non stick when oiled
undisclosed
Jun 18, 2020
The space between the bars are wider than the original cooking grates and food falls thru easily.
Jul 28, 2021
Hi Douglas, thank you for taking your time to submit your review! We will be sure to pass your feedback to our design team! In fact most of our product changes and upgrades are direct result of customer feedback!
Dallas, TX
Jun 16, 2020
Products are great. Customer Service is BEYOND AWFUL!!! I can not get anyone to answer the phone, give me a call-back OR reply to emails. Waiting to return an item and I can't get an "Authorization".
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Compare Similar Items
Current Item | ||||
Grill Brand | Weber Grills | Weber Grills | Weber Grills | Coyote Outdoor Living |
|---|---|---|---|---|
Grill Model | Genesis 300 | Weber Genesis II 300 | Weber Genesis II 400 | 36 Inch |
Gadget | Cooking Grates | Cooking Grates | Cooking Grates | -- |
Grill Type | Gas Grills & Smokers | Gas Grills & Smokers | Gas Grills & Smokers | Gas Grills & Smokers |
Material | Porcelain-Enamel Cast Iron | Porcelain-Enamel Cast Iron | Porcelain-Enamel Cast Iron | Stainless Steel |
Accessory Type | Grill Replacement Part | Grill Replacement Part | Grill Replacement Part | Grill Replacement Part |
Collection | Genesis | Weber CRAFTED | Weber CRAFTED | CL-Series |
Width | 12.9" | 16.7" | 25.9" | 10.87" |
Primary Color | Black | Black | Black | Stainless Steel |
Height | 0.5" | 1.7" | 4.1" | 1" |
Depth | 19.5" | 15" | 20.2" | 17.12" |
Weight | 15 lbs | 17 lbs | 17 lbs | 8 lbs |
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Shipping & Returns
Free Shipping on orders over $49
Ship your entire order to your home for free, especially the big stuff!
*Continental US only
When will my item arrive?
Once shipped, items usually arrive within 3-5 business days. While UPS and FedEx are our carriers for smaller items, be aware that larger items and orders are shipped via freight. The freight process is a bit more complicated than what we've all come to expect for small parcels, so it's important that you're prepared and understand what's required of you well before delivery day.
- Most freight products ship on a pallet
- Some carriers will call to schedule a delivery window, while others will deliver the shipment to a reasonably accessible location closest to your residence (their goal is to deliver as near a garage door as they can).
- We'll specify which process you can expect in your shipping confirmation email.
For carriers that schedule delivery appointments:
Carriers that schedule delivery appointments require you to be home for delivery and provide your signature. The delivery is made with a semi-truck with lift gate services, and the shipment is dropped off at the curb. If you authorize the shipping company to leave the delivery without a signature, BBQGuys can't be held responsible for damages that occur during delivery. As complicated as this process may seem, we've only scratched the surface here — please review our detailed guide to freight delivery so there are no surprises when a freight shipment heads your way.
For carriers that deliver without an appointment:
Carriers that deliver without an appointment don't require you to be home or set up a delivery window, and you aren't required to sign for the pallet(s). Instead of scheduling an appointment, arranging your schedule to be home for the delivery, and signing to confirm receipt, you can sit back and let your items come to you. If you're home at the time of the drop-off, you can request the driver place your delivery in the garage; if you're out of the house, the driver will leave it near the garage or doorstep.
This item leaves our warehouse within 24 Hours
$49 Flat-Rate Shipping
Anything under $49 ships at one low price. If your order increases, your shipping stays the same!
30-Day Returns
Return all new, unused, and unassembled items in their original packaging, and we'll give you a full refund minus the cost of the original AND return shipping.
No Restocking Fee
Most companies charge a restocking fee. We just don't do business that way.
