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BBQGuys 24 Inch Rustic Canyon Charred Oak Gas Logs (Logs Only - Burner Not Included)
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Warranty

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Lifetime Warranty

BBQGuys warrants their gas logs to be free from defects in materials and workmanship for lifetime, and they warrant their H-burner to be free from defects in materials and workmanship for ten years from the date of purchase.

Refer to manufacturers manual for full warranty details.

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Expert Review

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The Skinny:

  • Customizable log arrangement
  • Largest amount of flames and embers
  • Realistic hand-painted charred look
  • Quick shipping

Things We Love:

This set will give you the realistic look of charred and broken logs with the largest amount of flames and embers. These hand-painted logs offer a natural look and are very customizable. The bark side and split side allows you to change the look of your log set as often as you like. The H Burner allows gas to flow more freely, so you have larger billowing flames. It also creates more radiant heat than a single burner. For extra strength, the Rustic Canyon set has 1” steel needles throughout the logs to keep them from cracking. Rustic Canyon gas log set is backed by a lifetime warranty, so relax and enjoy.

Things To Consider:

These log sets are natural gas only and are not available for propane gas.

See the Rustic Canyon Gas Log Set in action

Overall Rating

4.8 out of5
Popularity
5.0
Log Realism
5.0
Flame Realism
5.0
Ember Glow
4.5
Heat Output
4.0
Value
5.0
Warranty
5.0
Durability
5.0

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Proposition 65

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WARNING: This product can expose you to chemicals including titanium dioxide, which is known to the State of California to cause cancer and lithium Carbonate, which is known in the state of California to cause birth defects or other reproductive harm.

For more information, go to www.p65warnings.ca.gov.

Shipping & Returns

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Free Shipping on orders over $49

Ship your entire order to your home for free, especially the big stuff! *Continental US only

When will my item arrive?

Once shipped, items usually arrive within 3-5 business days. While UPS and FedEx are our carriers for smaller items, be aware that larger items and orders are shipped via freight. The freight process is a bit more complicated than what we’ve all come to expect for small parcels, so it’s important that you’re prepared and understand what’s required of you well before delivery day.

  • Most freight products ship on a pallet
  • Some carriers will call to schedule a delivery window, while others will deliver the shipment to a reasonably accessible location closest to your residence (their goal is to deliver as near a garage door as they can).
  • We’ll specify which process you can expect in your shipping confirmation email.

For carriers that schedule delivery appointments:

Carriers that schedule delivery appointments require you to be home for delivery and provide your signature. The delivery is made with a semi-truck with lift gate services, and the shipment is dropped off at the curb. If you authorize the shipping company to leave the delivery without a signature, BBQGuys can’t be held responsible for damages that occur during delivery. As complicated as this process may seem, we’ve only scratched the surface here — please review our detailed guide to freight delivery so there are no surprises when a freight shipment heads your way.

For carriers that deliver without an appointment:

Carriers that deliver without an appointment don’t require you to be home or set up a delivery window, and you aren’t required to sign for the pallet(s). Instead of scheduling an appointment, arranging your schedule to be home for the delivery, and signing to confirm receipt, you can sit back and let your items come to you. If you’re home at the time of the drop-off, you can request the driver place your delivery in the garage; if you’re out of the house, the driver will leave it near the garage or doorstep.

$6.95 Flat-Rate Shipping

Anything under $49 ships at one low price. If your order increases, your shipping stays the same!

30-Day Returns

Return all new, unused, and unassembled items in their original packaging, and we'll give you a full refund minus the cost of the original AND return shipping.

No Restocking Fee

Most companies charge a restocking fee. We just don't do business that way.

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