BBQGuys 18 Inch Grand Mountain Split Oak Vented Natural Gas Log Set + H-Burner + Electronic Variable Flame Remote zoom_in
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List: $1,013.99
$913.99
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Free Gift
Free 10lbs of Fire Glass with Select BBQGuys Gas Log Sets.

Buy select BBQGuys gas log sets and receive 10lbs of fire glass FREE - a $30 value! Bring your fireplace to the next level with the sparkle of BBQGuys Signature fire glass.

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Warranty

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BBQGuys warrants their gas logs to be free from defects in materials and workmanship for lifetime, and they warrant their H-burner to be free from defects in materials and workmanship for ten years from the date of purchase.

Refer to manufacturers manual for full warranty details.

Customer Reviews (5)

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Mike
Undisclosed
Verified Purchaser
 
★★★★★
★★★★★
Great fireplace set and very happy with bbq guys!!
Great set great price great customer service
 

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Melvin
Undisclosed
Verified Purchaser
 
★★★★★
★★★★★
I would recommend BarBQ Guys to anyone
Received the set in just a few days. Had it installed by a professional. It works great and we are totally Satisfied with our purchase.
 

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Max O.
NC
 
★★★★★
★★★★★
Beautiful logs
We bought the logs for an existing center has fireplace, and we love them. Beautiful, easy to stack, and they have really improved our gas fireplace as far as radiated heat, apperance, and flame dispersal....like a real fire.
 

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Elizabeth
Undisclosed
Verified Purchaser
 
★★★★★
★★★★★
Great look and easy set up!
I got this as a Christmas gift. The split oak logs look incredibly real and give off just the right amount of heat. The whole set was easy to install and works like a champ. It took a little over an hour and the warm and cozy fire was burning. A special nod to BBQ Guys for the quick shipping. I ordered by phone on a Sunday and the entire kit arrived 2 days later without having to pay for expedited shipping. The whole experience was top notch.
 

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BC
Parkville, MO
 
★★★★★
★★★★★
Beautiful but noisy.
I purchased the Grand Mountain 24 in split oak vented gas logs because they look very realistic. Unfortunately, all realistic feel is gone as soon as you light them. The H burner that comes with the set is very loud. All one hears when the logs are lit is a loud gas flowing sound. It's loud enough that it is extremely annoying.
 

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Expert Review

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Questions & Answers (0)

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Question:
What side of this set is the gas mounted on? Our current setup the gas line comes in from the left.
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Answer:
Hi John. The gas orifice can be placed on the left or right side of the burner.

Asked by JohnAnswered by Joey, BBQGuys Expert

This question was asked on a different product configuration.

 
Question:
Can you use these logs for a outdoor fire pit?
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Answer:
Hi Debby! These logs can be used in an outdoor gas fire pit but this burner cannot.

Asked by debbyAnswered by Tiffany

This question was asked on a different product configuration.

 
Question:
Model #2988303 with Electronic Variable Remote: We installed as directed. After burning for 4 hours, fireplace shut off for a few minutes then relit itself, then shutoff again after 5min then relit - we turned it off and here we are after spending another hour trying to find the answer.
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Answer:
Hey! I will have to advice just going through the manual, i don't a sure fire method that can be well communicated through text so i will attach a help line for you. Hope this information helps! You should receive an email response within 48 hours, but if you need immediate assistance, please Live Chat or call us at 877-743-2269.

Asked by 18KBshowAnswered by Luke

This question was asked on a different product configuration.

 
Question:
Is there a difference between logs and ignitor for vent-less vs vented gas fireplaces? I was looking at your Natural gas 24" Grand Mountain set...but it says vented We are doing a corner fireplace in a covered ( on 3 sides porch) with 10 foot ceiling.
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Answer:
Hi Pamela! There is a huge difference between logs and ignitor for vent-less vs vented. Nothing can be changed, added to, or modified on a vent-free log set. Vent-free sets are specifically designed to produce as little emissions as possible. Altering them in anyway can upset this delicate balance and lead to a potentially dangerous gas log set. All vented sets require a fully functioning wood burning fireplace with a chimney in good repair and are not designed with the same strict requirements as all dangerous emissions would simply vent up through the chimney.

Asked by PamelaAnswered by Dylan

This question was asked on a different product configuration.

 
Question:
What is your returns policy?
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Answer:
We want you to love what you buy! But if you don’t, we offer a simple “No Hassle Returns” policy. We allow you to return all new, unused, unassembled, and resalable items in their original packaging within 45 days of delivery for a refund (minus the original and return shipping costs incurred by ShoppersChoice.com). Naturally, if your return is because of our error, you are not responsible for any shipping costs. To view our full returns policy, visit www.shopperschoice.com/policies

Asked by Wayne DantumaAnswered by Dylan

This question was asked on a different product configuration.

 
Question:
I am looking to change out my vented logs in the fireplace in my new house. Do the log set come with new hardware hie, pipes, tubes etc)?
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Answer:
This log set includes a custom grate, an H-shaped burner, sand, lava rocks, embers, a non-whistling connector kit and damper clamp.

Asked by DonnieAnswered by Dylan

This question was asked on a different product configuration.

 

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Proposition 65

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WARNING: This product can expose you to chemicals including titanium dioxide, which is known to the State of California to cause cancer and lithium Carbonate, which is known in the state of California to cause birth defects or other reproductive harm.
This product can expose you to chemicals including carbon black, which is known to the State of California to cause cancer and chromium, which is known in the state of California to cause birth defects or other reproductive harm.

For more information, go to www.p65warnings.ca.gov.

Shipping & Returns

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Free Shipping on orders over $49

Ship your entire order to your home for free, especially the big stuff! *Continental US only

When Will My Item Arrive?

Once shipped, items usually arrive within 3–5 business days. If your item or order is large, it may ship via one of our third-party freight carriers, which deliver from semi trucks with lift gates. Freight delivery is much more complicated than standard parcel shipping — you must schedule a drop-off time, be present for the delivery, and move items from the curb to your residence, among other differences. Sound stressful? If you prepare in advance with our guide to freight delivery, it doesn’t have to be.

We strongly encourage reading the entire freight delivery guide, but here’s a quick snapshot of what you need to be ready for when you order a large package:

  • Your freight carrier will call you to schedule a delivery window of about 4–8 hours
  • You’re required to be physically present at the specified delivery location during the scheduled window
  • Freight shipments are carried in semi trucks, which have lift gates to assist with unloading
  • Freight deliveries are dropped off at the curb and no further — not up the driveway, not the porch, not the garage, and most definitely not the backyard — so it’s on you to transport packages to their intended location
  • For an easier time hauling items to your home or backyard, arrange for at least 2 helpers to be on standby during your delivery window
  • You must sign for the shipment to indicate that you’ve accepted the delivery

Again, we recommend reading our entire breakdown of freight delivery so you can become familiar with the process. Trust us when we say that getting caught off guard with the strict requirements of freight delivery can lead to a whole lot of headaches.

This item leaves our warehouse within 24 Hours

$6.95 Flat-Rate Shipping

Anything under $49 ships at one low price. If your order increases, your shipping stays the same!

30-Day Returns

Return all new, unused, and unassembled items in their original packaging, and we'll give you a full refund minus the cost of the original AND return shipping.

No Restocking Fee

Most companies charge a restocking fee. We just don't do business that way.

Message to our customers: Like all retailers and manufacturers, we’re currently experiencing well-publicized supply-chain issues and steel shortages that have caused some orders to be delayed. We sincerely apologize for any inconveniences arising from this situation, and we assure you we’re making every effort to solve these problems with our vendors and logistical partners.

So, why are some orders being affected? Major ports around the world are still operating at reduced capacity because of COVID-19 restrictions — on average, container boats sit at port for about 3 weeks before being unloaded. Combine these shipping inefficiencies with a scarcity of natural resources, and virtually every industry has been crippled to some degree. Yet we acknowledge that it’s our duty to meet these challenges head-on and work toward solutions so you can enjoy more time outdoors with the people you love. We appreciate your patience as we strive to smooth out our supply chain, and we thank you for choosing us for your grilling and outdoor living needs.

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