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Phoenix Grill SD Stainless Steel Natural Gas Riveted Grill Head On Stainless Steel Cart
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Warranty

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Phoenix riveted SD grills have a limited 10 year warranty against rust-through covering the grill top and bottom, control panel, stainless steel column and base, side shelves, cooking grid and cast aluminum drip pan. The ignitor system, gas valves, knobs, wheels and casters are covered by a 1 year limited warranty against rust-through. Labor not included.

Refer to manufacturers manual for full warranty details.

Customer Reviews (2)

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Boyd
Undisclosed
Verified Purchaser
 
★★★★★
★★★★★
American Quality and Easy to Use
This grill has been terrific. Very well made and easy to use. The food is delicious and I am just beginning to figure out how to use it.
 

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James
Undisclosed
Verified Purchaser
 
★★★★★
★★★★★
Very good, would recommend to all.
Instructions for assembly were good, grill is built better than the holland grill that I'm replacing.
 

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Questions & Answers (1)

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Question:
There is nothing in the warranty addressing the "stainless steel burner" is that a lifetime warranted part?
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Answer:
Hello B! The stainless steel burner is covered under the 10 year warranty. You can find more information regarding the warranty in the owner's manual, which can be located under the Manufacturers Downloads section of the product page.

Asked by BAnswered by Kyle

This question was asked on a different product configuration.

 
Question:
Does the grill come preassembled or do I have to assemble it?
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Answer:
Great question, Dave! Assembly is required for the cart.

Asked by DAveAnswered by Emily

 

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Proposition 65

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WARNING: These products may contain chemicals known to the State of California to cause cancer, birth defects or other reproductive harm. For more information about Proposition 65, please refer to the following website: oehha.ca.gov/proposition-65.

For more information, go to www.p65warnings.ca.gov.

Shipping & Returns

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Free Shipping on orders over $49

Ship your entire order to your home for free, especially the big stuff! *Continental US only

When will my item arrive?

Once shipped, items usually arrive within 3-5 business days. While UPS and FedEx are our carriers for smaller items, be aware that larger items and orders are shipped via freight. The freight process is a bit more complicated than what we’ve all come to expect for small parcels, so it’s important that you’re prepared and understand what’s required of you well before delivery day.

  • Most freight products ship on a pallet
  • Some carriers will call to schedule a delivery window, while others will deliver the shipment to a reasonably accessible location closest to your residence (their goal is to deliver as near a garage door as they can).
  • We’ll specify which process you can expect in your shipping confirmation email.

For carriers that schedule delivery appointments:

Carriers that schedule delivery appointments require you to be home for delivery and provide your signature. The delivery is made with a semi-truck with lift gate services, and the shipment is dropped off at the curb. If you authorize the shipping company to leave the delivery without a signature, BBQGuys can’t be held responsible for damages that occur during delivery. As complicated as this process may seem, we’ve only scratched the surface here — please review our detailed guide to freight delivery so there are no surprises when a freight shipment heads your way.

For carriers that deliver without an appointment:

Carriers that deliver without an appointment don’t require you to be home or set up a delivery window, and you aren’t required to sign for the pallet(s). Instead of scheduling an appointment, arranging your schedule to be home for the delivery, and signing to confirm receipt, you can sit back and let your items come to you. If you’re home at the time of the drop-off, you can request the driver place your delivery in the garage; if you’re out of the house, the driver will leave it near the garage or doorstep.

This item leaves our warehouse within 12-16 Weeks

$6.95 Flat-Rate Shipping

Anything under $49 ships at one low price. If your order increases, your shipping stays the same!

30-Day Returns

Return all new, unused, and unassembled items in their original packaging, and we'll give you a full refund minus the cost of the original AND return shipping.

No Restocking Fee

Most companies charge a restocking fee. We just don't do business that way.

Message to our customers: Like all retailers and manufacturers, we’re currently experiencing well-publicized supply-chain issues and steel shortages that have caused some orders to be delayed. We sincerely apologize for any inconveniences arising from this situation, and we assure you we’re making every effort to solve these problems with our vendors and logistical partners.

So, why are some orders being affected? Major ports around the world are still operating at reduced capacity because of COVID-19 restrictions — on average, container boats sit at port for about 3 weeks before being unloaded. Combine these shipping inefficiencies with a scarcity of natural resources, and virtually every industry has been crippled to some degree. Yet we acknowledge that it’s our duty to meet these challenges head-on and work toward solutions so you can enjoy more time outdoors with the people you love. We appreciate your patience as we strive to smooth out our supply chain, and we thank you for choosing us for your grilling and outdoor living needs.

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