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Key Features
- Porcelainized cast iron wave cooking grids for patented Napoleon sear marks
- Dual-level stainless steel sear plates to vaporize drippings, control flare-ups, and keep food moist
- 570 total square feet of grilling area giving plenty of room for all your cooking needs
- Enclosed grill cart features tool hooks, folding side shelves, and easy locking caster wheels
Legal disclaimers and warnings
Product packaging, owners’ manuals, installation instructions, and/or operating instructions may include more information than what is shown on our website. The content on our site is intended to be used for reference purposes only. Please fully read all included manuals and documentation before installing or using this product. WARNING for California residents: this product may contain chemical(s) known to the state of California to cause birth defects, cancer, or other reproductive harm.
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Warranty
Refer to manufacturers manual for full warranty details.
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Customer Reviews
My second Napoleon Grill. Had to switch from natural gas to propane.
I bought the grill and it was missing the grilling grids- I contacted the company asking to have the grilling grids shipped to me as they were missing back in June 2025. We still haven't received them. This company could care less- Ivwill never buy another grill from them again- total joke.
Aug 27, 2025
First and foremost, we want to sincerely apologize for the frustration and inconvenience you've experienced. We completely understand how disappointing it must be to purchase a grill, only to find essential parts missing, and then to be left waiting for months with no resolution. This is absolutely not the experience we want for any of our customers, and we're truly sorry that it’s the one you’ve had. We’ve reached out directly to our customer support team and asked them to escalate this matter as a priority. Your situation deserves immediate attention, and we’re committed to making it right as quickly as possible. We completely understand why you’re upset, and we want to assure you that your feedback has been heard loud and clear. We’re taking this seriously and will be following up with our support team to ensure the missing cooking grids are shipped to you without further delay. Thank you for bringing this to our attention, and again, we're so sorry for how poorly this has been handled so far. We truly appreciate your patience, and we hope to regain your trust.
Fantastic ability to sear meat - with two burners on high (leaving a warm zone) I can easily reach over 500 F within 5 minutes. Good quality build and happy to recommend.
Great grill. Best Cooking temp shows 450 vs 350. I don't have a way to test if gauge is off or this is just the way it is.
Nice grill. Only complaint is that the wheels started coming apart within days. Upgraded to the bigger nicer wheels and all is good. For the money, it should come with the upgraded wheels.
Love the Grill. It's the best grill I've ever owned, and I've owned about 10 Grills in my lifetime. The Build quality is awesome, just the Metal Strips that cover the Burners are really high grade, you can't even bend them. The Grill had a few small dents in from Shipping, but they were all toward the back or bottom of the Grill and were easily straightened out. One problem was a small dent coming from the back of the Thermometer which prevented the Needle from moving. I emailed Napoleon about it and they sent a new one out. Absolutely satisfied with the Grill and the Customer Support.
Our Napoleon Grill arrived with a damaged front grill door.
Jun 27, 2025
Hi! Joseph, we're very sorry to hear that your Napoleon Grill arrived with a damaged front grill door. That’s certainly not the experience we want you to have. Please contact our customer service team with your order details and a photo of the damage so we can arrange for a prompt replacement. We're committed to making this right as quickly as possible. https://www.napoleon.com/en/us/grills/support/warranties/warranty-claim Thank you for bringing this to our attention. We appreciate your patience and understanding.
This is a quality, simple to operate grill without all the extra features. I bought mine assembled, and was grilling the next day. I love the easy to operate grill. I did upgrade to the stainless steel grates on my initial purchase, as that was a feature I was looking for in a grill. I couldn't be happier.
Happy with the grill, does not cook as hot as I thought it would
Questions & Answers
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Compare Similar Items
Current Item | ||||
Width | 51" | 24" | 40.5" | 24" |
|---|---|---|---|---|
Height | 47.5" | 35.5" | 35.5" | 35.5" |
Depth | 25" | 24" | 24" | 24" |
Weight | 123 lbs | 80 lbs | 110 lbs | 75 lbs |
Shipping & Returns
Free Shipping on orders over $49
Ship your entire order to your home for free, especially the big stuff!
*Continental US only
When will my item arrive?
Once shipped, items usually arrive within 3-5 business days. While UPS and FedEx are our carriers for smaller items, be aware that larger items and orders are shipped via freight. The freight process is a bit more complicated than what we've all come to expect for small parcels, so it's important that you're prepared and understand what's required of you well before delivery day.
- Most freight products ship on a pallet
- Some carriers will call to schedule a delivery window, while others will deliver the shipment to a reasonably accessible location closest to your residence (their goal is to deliver as near a garage door as they can).
- We'll specify which process you can expect in your shipping confirmation email.
For carriers that schedule delivery appointments:
Carriers that schedule delivery appointments require you to be home for delivery and provide your signature. The delivery is made with a semi-truck with lift gate services, and the shipment is dropped off at the curb. If you authorize the shipping company to leave the delivery without a signature, BBQGuys can't be held responsible for damages that occur during delivery. As complicated as this process may seem, we've only scratched the surface here — please review our detailed guide to freight delivery so there are no surprises when a freight shipment heads your way.
For carriers that deliver without an appointment:
Carriers that deliver without an appointment don't require you to be home or set up a delivery window, and you aren't required to sign for the pallet(s). Instead of scheduling an appointment, arranging your schedule to be home for the delivery, and signing to confirm receipt, you can sit back and let your items come to you. If you're home at the time of the drop-off, you can request the driver place your delivery in the garage; if you're out of the house, the driver will leave it near the garage or doorstep.
This item leaves our warehouse within 24 Hours
$49 Flat-Rate Shipping
Anything under $49 ships at one low price. If your order increases, your shipping stays the same!
30-Day Returns
Return all new, unused, and unassembled items in their original packaging, and we'll give you a full refund minus the cost of the original AND return shipping.
No Restocking Fee
Most companies charge a restocking fee. We just don't do business that way.
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