Napoleon 700 Series 5-Burner 32-Inch Built-In Natural Gas Grill w/ Rotisserie & SafetyGlow - BIG32RBNSS-1

After waiting to have my outdoor kitchen built, finally had the Zero Clearance Liner and Grille (BIG32RBPSS-1) installed. OK, Time to hook up the Portable Propane Cylinder. In the Instruction manual, #5: Insert Black QCC1 Regulator nipple onto the QCC1 fuel valve, hand tighten to the right. OK.....Where is the Black QCC1? Looked through all my boxes from the shipment, nothing. Called BBQ guys, explained my situation. How do I connect the flex hose with the female fitting provided with the grille to something similar to every other grille made so I can connect to a propane tank? BBQ guys response was "don't know the part number you need, contact Napoleon Customer service directly, it must not have been shipped with your order, Sorry for your inconvenience. 2 hours and 42 mins on line with Napoleon Customer service, finally talk to a person, explained my situation. The Response: "we don't sell or offer any connection to the flex line and fitting provided. We apologize for BBQ Guys not communicating this to you" Customer Service at BBQ guys didn't know this???????????? Napoleon said that I need to contact a licensed Plumber they will know what to do. I asked where in the installation manual is the detail for the Plumber so they know what to do. The response: I am sure its in there. It is not!!!!!!!! So I called my Plumber (who has been in business 30+ years) he has no clue what needs to be done, but promised me he will research and Come up with a solution. This Labor day I am hosting the neighborhood party, everyone will see this beautiful grille that for the life of me, I can't tell you if it works or not. To me, I spent some serious $$$ on a grille (as well as the whole outdoor kitchen) only to talk to both BBQ guys and Napoleon with no solution or direction on how to make this Grille work!!!!!!!!!!!!!!! But, "Enjoy your new grille!!" Guess I am wheeling my 9 year old Char -Broil out one more time, it may be rusty, but i can connect a propane tank to it.

Great grill in all areas, except it does not get hot enough to sear steaks the way I like

I love my Napolean built-in 700 series 32. We just made a delicious rotisserie chicken, and everything else I have cooked on it is just great. It looks really great in our outdoor kitchen, and I live the in ternal and dial lights that change from blue to red when the burner is on. There a couple of things that I would appreciate seeing: 1) a cast iron grid option, 2) a sperate switch for the internal lights, and a grease tray liner. The grids and liner are available for other models, why not this grill??

Grill has performed well. Gets to high temps even in the dead of winter.

Not good service on faults noticed on delivery. The infra red burner which is just a hot gas burner doesn't heat equally. The temperature gauge on the lid fills up with water. No response from Napoleon despite me contacting them to let them know

Beautiful built in grill. Well made. The lighting is top notch. Quality is exceptional and matches features of grills 2 or 3 times the price.

Best outdoor grill with powerful performance. Very comparable and effective with some of the overly expensive ones.

We previously had a stand-alone Napoleon grill, so when we decided to put in a permanent outdoor kitchen, this was the natural choice. High quality and plenty of room to prepare dinner nightly. The rotisserie works great, and all the parts have the high quality you expect from Napoleon. Very easy to clean. Beautiful stainless finish!

Great quality - heats evenly for great grilling results.

Excellent quality gas grill