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This item leaves our warehouse within
24 Hours
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Key Features
- No chemicals, no oils, no flare-ups
- Odorless, smokeless cubes burn up to 1300 degrees Fahrenheit
- Cubes light even when wet
Legal disclaimers and warnings
Product packaging, owners’ manuals, installation instructions, and/or operating instructions may include more information than what is shown on our website. The content on our site is intended to be used for reference purposes only. Please fully read all included manuals and documentation before installing or using this product. WARNING for California residents: this product may contain chemical(s) known to the state of California to cause birth defects, cancer, or other reproductive harm.
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Customer Reviews
4367 reviews
Memphis TN
Jun 3, 2023
Bought this six months ago and display stopped working and Bluetooth stopped as well. Waiting to see if they will repair or replace it
4 users found this review helpful
Madison, Wisconsin
Jun 3, 2023
So my boyfriend got me this grill for my birthday. It cooks to perfection and is so easy to use! it can cook 6 racks of ribs to perfection! The only downfall is I find myself jealous of a grill! I promise all my sweetie talks about is the grill! He is happy but I am not so I caution all the ladies do not get this grill for your husband for father's day. You may lose him to it! LOL
Gainesville, FL
May 30, 2023
These have been very reliable starters for our gravity series smoker-grill. Quick-starting and they don't add any chemical or undesirable flavor to the smoke/meat.
Sugar Land, TX
May 29, 2023
I have had my 560 for almost 2 years. This Memorial Day weekend I put a brisket on the bottom and ribs on top at 250 degrees. low and slow I thought until my daughter ran to me and said the pit is on fire. I thought couldn't be. the fire is on the side. Not true the complete cooking area was in flames and shooting out the back. No way to smoother the flames, as the vent on the back can't be closed. Needless to say, the meat was very crispy (not eatable). This could have been a very dangerous situation if this smoker was next to the house. Something needs to be added to this vent to allow you to cut off the air from this vent.
1 user found this review helpful
Sacramento, CA
May 24, 2023
Great sturdy high quality material! I truly feel it's protecting my investment.
Oklahoma
May 24, 2023
In the few months I've had this thing the power chord connection which is some of the thinest wire known to man has broke, and there's a huge leak in the chimney large enough you can see the fire in the fire box.
Minneapolis
May 22, 2023
As a smoker, this works very, very well. As a grill, I've been unable to get its nouveau 300 degrees, so it completely failed.
Dawsonville, Georgia
May 21, 2023
This grill makes everything more pleasurable, convenient, and tasty. Best combination of traditional smoke flavor and convenience with the new technology and ability to control with my smartphone.
Shorewood, il
May 20, 2023
I've had mine for a year now and all of my parties are a hit when I smoke food. Not one of my friends has a charcoal smoker, but they are sure to come over when I get the smoker out. You can't beat the wood smoke flavor with the charcoal flavor combined!!! Best product ever!!!!!
New York
May 18, 2023
I bought this 2 years ago and always had different issues with it. App not working, lid didn't register as closed and so fan didn't turn on….fan stop working all together. Customer service is no help. Wouldn't buy again.
1 of 2 found this review helpful
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Compare Similar Items
Current Item | ||||
Accessory Type | Fuel | Fuel | Fuel | Fuel |
|---|---|---|---|---|
Grill Type | Kamado Grills | Kamado Grills | Charcoal Grills & Smokers | Charcoal Grills & Smokers |
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Shipping & Returns
Free Shipping on orders over $49
Ship your entire order to your home for free, especially the big stuff!
*Continental US only
When will my item arrive?
Once shipped, items usually arrive within 3-5 business days. While UPS and FedEx are our carriers for smaller items, be aware that larger items and orders are shipped via freight. The freight process is a bit more complicated than what we've all come to expect for small parcels, so it's important that you're prepared and understand what's required of you well before delivery day.
- Most freight products ship on a pallet
- Some carriers will call to schedule a delivery window, while others will deliver the shipment to a reasonably accessible location closest to your residence (their goal is to deliver as near a garage door as they can).
- We'll specify which process you can expect in your shipping confirmation email.
For carriers that schedule delivery appointments:
Carriers that schedule delivery appointments require you to be home for delivery and provide your signature. The delivery is made with a semi-truck with lift gate services, and the shipment is dropped off at the curb. If you authorize the shipping company to leave the delivery without a signature, BBQGuys can't be held responsible for damages that occur during delivery. As complicated as this process may seem, we've only scratched the surface here — please review our detailed guide to freight delivery so there are no surprises when a freight shipment heads your way.
For carriers that deliver without an appointment:
Carriers that deliver without an appointment don't require you to be home or set up a delivery window, and you aren't required to sign for the pallet(s). Instead of scheduling an appointment, arranging your schedule to be home for the delivery, and signing to confirm receipt, you can sit back and let your items come to you. If you're home at the time of the drop-off, you can request the driver place your delivery in the garage; if you're out of the house, the driver will leave it near the garage or doorstep.
This item leaves our warehouse within 24 Hours
$49 Flat-Rate Shipping
Anything under $49 ships at one low price. If your order increases, your shipping stays the same!
30-Day Returns
Return all new, unused, and unassembled items in their original packaging, and we'll give you a full refund minus the cost of the original AND return shipping.
No Restocking Fee
Most companies charge a restocking fee. We just don't do business that way.
