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This item leaves our warehouse within
1-3 Business Days
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Key Features
- No chemicals, no oils, no flare-ups
- Odorless, smokeless cubes burn up to 1300 degrees Fahrenheit
- Cubes light even when wet
Legal disclaimers and warnings
Product packaging, owners’ manuals, installation instructions, and/or operating instructions may include more information than what is shown on our website. The content on our site is intended to be used for reference purposes only. Please fully read all included manuals and documentation before installing or using this product. WARNING for California residents: this product may contain chemical(s) known to the state of California to cause birth defects, cancer, or other reproductive harm.
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Customer Reviews
4367 reviews
Georgia
Jul 10, 2023
I've never been able to use the wifi feature of my master built 520 in the 2 years that I've owned it. My smoker micro switches will clog up pretty consistently and they'll need to be cleaned. The temp probe will be inaccurate if you use the sear temp range on the grill. It will rust and the metal isn't meant to handle high heat. But as a smoker it's awesome! Literally dump your charcoal in, set and forget.
undisclosed
Jul 10, 2023
Great smoker. App needs work to update timer without having to hit back button each time. Power cord sucks, very Rhein and plug is unnecessarily too big allowing only one device per outlet. This is a problem using rotisserie with the smoker. The smoker does function well, temp probe is accurate.
Ontario
Jul 9, 2023
This thing is such a piece of junk! Takes forever to light, starts on fire all the time, wifi barely hooks up with your phone. Better off to get a green egg
1 user found this review unhelpful
Norway
Jul 8, 2023
This is a pice of Junk. It cant handle 6,6Lbs. Do not rotate. Just wobble back and forwards. Waste of money.
2 users found this review helpful
Reed City, Michigan
Jul 6, 2023
Rotisserie does not work as well as you would expect for the cost you pay for it. I would think they could get a better motor and make it handle the job better. I would ask they send me a different one, because mine sucks so bad.
1 of 2 found this review helpful
Reed City, Michigan
Jul 6, 2023
Best charcoal grill I have ever owned in my life. I love this thing and will hopefully be using it for years to come. I have made some amazing meals with it and look forward to many more
2 users found this review helpful
Idaho Falls, ID
Jul 5, 2023
Fits and works great. Good quality product. I would recommend it to anyone
Seattle, WA
Jul 5, 2023
It does not fit correctly where you are suppose to screw it in on the hopper side. I had to jerry rig it.
Mokelumne Hill, Calif.
Jul 4, 2023
This 560 smoker is amazing but I really would like a grill and a pizza oven that fit it. Hoping someone reads this that can make it happen. :)
undisclosed
Jul 4, 2023
Great Smoker, lacks any form of customer service..
1 user found this review helpful
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Grill Type | Kamado Grills | Kamado Grills | Charcoal Grills & Smokers | Charcoal Grills & Smokers |
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Shipping & Returns
Free Shipping on orders over $49
Ship your entire order to your home for free, especially the big stuff!
*Continental US only
When will my item arrive?
Once shipped, items usually arrive within 3-5 business days. While UPS and FedEx are our carriers for smaller items, be aware that larger items and orders are shipped via freight. The freight process is a bit more complicated than what we've all come to expect for small parcels, so it's important that you're prepared and understand what's required of you well before delivery day.
- Most freight products ship on a pallet
- Some carriers will call to schedule a delivery window, while others will deliver the shipment to a reasonably accessible location closest to your residence (their goal is to deliver as near a garage door as they can).
- We'll specify which process you can expect in your shipping confirmation email.
For carriers that schedule delivery appointments:
Carriers that schedule delivery appointments require you to be home for delivery and provide your signature. The delivery is made with a semi-truck with lift gate services, and the shipment is dropped off at the curb. If you authorize the shipping company to leave the delivery without a signature, BBQGuys can't be held responsible for damages that occur during delivery. As complicated as this process may seem, we've only scratched the surface here — please review our detailed guide to freight delivery so there are no surprises when a freight shipment heads your way.
For carriers that deliver without an appointment:
Carriers that deliver without an appointment don't require you to be home or set up a delivery window, and you aren't required to sign for the pallet(s). Instead of scheduling an appointment, arranging your schedule to be home for the delivery, and signing to confirm receipt, you can sit back and let your items come to you. If you're home at the time of the drop-off, you can request the driver place your delivery in the garage; if you're out of the house, the driver will leave it near the garage or doorstep.
This item leaves our warehouse within 1-3 Business Days
$49 Flat-Rate Shipping
Anything under $49 ships at one low price. If your order increases, your shipping stays the same!
30-Day Returns
Return all new, unused, and unassembled items in their original packaging, and we'll give you a full refund minus the cost of the original AND return shipping.
No Restocking Fee
Most companies charge a restocking fee. We just don't do business that way.
