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This item leaves our warehouse within
1-3 Business Days
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Key Features
- No chemicals, no oils, no flare-ups
- Odorless, smokeless cubes burn up to 1300 degrees Fahrenheit
- Cubes light even when wet
Legal disclaimers and warnings
Product packaging, owners’ manuals, installation instructions, and/or operating instructions may include more information than what is shown on our website. The content on our site is intended to be used for reference purposes only. Please fully read all included manuals and documentation before installing or using this product. WARNING for California residents: this product may contain chemical(s) known to the state of California to cause birth defects, cancer, or other reproductive harm.
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Customer Reviews
4367 reviews
undisclosed
Jul 31, 2023
Nice, quality material that feels like it might last. But the cinch cord grips are not strong enough to hold - when the cord is pulled tight, they slip right back out.
undisclosed
Jul 30, 2023
Wouldn't even turn with a 5lb chicken on it. Would only turn a half turn then stop. Don't waste money on it.
California
Jul 30, 2023
Very easy to use, and the tempertaure control is awesome. Everything i have cooked so far has come out perfectly.
1 user found this review unhelpful
Wichita,KS
Jul 30, 2023
The assembly is straight forward but takes time. I believe it says 1:45, I didn't do mine all at once but it's probably about right. Lighting the charcoal…I use a propane torch for about 30 seconds and this gets briquette started. Have also used heating element type starter squeezed between grate that holds the charcoal and the hopper above. It's amazing how quickly the temperature can be adjusted. So far I'm just getting g used to cooking on this but look forward to doing more and more!
1 user found this review unhelpful
Central PA
Jul 28, 2023
The 560 is my introduction to cooking smoked foods. Friends and family agree these are the best ribs I've ever cooked using the MasterBuilt 560. The WiFi/Bluetooth connection to my phone makes the process foolproof and easy to monitor low and slow smoking.
1 user found this review unhelpful
Bend, OR
Jul 27, 2023
It's a good thing their products are awesome cause their customer service is trash. I won't order direct from them ever again
Louisiana
Jul 27, 2023
We were disappointed that this unit stopped turning on the very first use and after researching it online in forums, it's a known issue that many have encountered and apparently upon return, just have the same issue with new units. Some are modifying in their shops to solve the issue, which is great if you have the ability, but disappointing for something that costs so much and was a gift!
Oregon
Jul 26, 2023
Hands down, the best smoker/griller on the market. Masterbuilt customer service is the worst in any industry.
Pacific, mo
Jul 25, 2023
This has been by far the best smoker/grill I bought. It has its flaws as the chimney warps and burns out but a 3rd party sells an upgrade kit and it works wonders. Now it's unstoppable with the charcoal! I've cooked everything on it and I almost can't make mistakes with it!
undisclosed
Jul 25, 2023
I used my grill for 4th and stored it in a cool dry area went to to use it today and the screen would not turn on thankfully the store I bought it from has a 90 day warranty
Questions & Answers
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Compare Similar Items
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Accessory Type | Fuel | Fuel | Fuel | Fuel |
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Grill Type | Kamado Grills | Kamado Grills | Charcoal Grills & Smokers | Charcoal Grills & Smokers |
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Shipping & Returns
Free Shipping on orders over $49
Ship your entire order to your home for free, especially the big stuff!
*Continental US only
When will my item arrive?
Once shipped, items usually arrive within 3-5 business days. While UPS and FedEx are our carriers for smaller items, be aware that larger items and orders are shipped via freight. The freight process is a bit more complicated than what we've all come to expect for small parcels, so it's important that you're prepared and understand what's required of you well before delivery day.
- Most freight products ship on a pallet
- Some carriers will call to schedule a delivery window, while others will deliver the shipment to a reasonably accessible location closest to your residence (their goal is to deliver as near a garage door as they can).
- We'll specify which process you can expect in your shipping confirmation email.
For carriers that schedule delivery appointments:
Carriers that schedule delivery appointments require you to be home for delivery and provide your signature. The delivery is made with a semi-truck with lift gate services, and the shipment is dropped off at the curb. If you authorize the shipping company to leave the delivery without a signature, BBQGuys can't be held responsible for damages that occur during delivery. As complicated as this process may seem, we've only scratched the surface here — please review our detailed guide to freight delivery so there are no surprises when a freight shipment heads your way.
For carriers that deliver without an appointment:
Carriers that deliver without an appointment don't require you to be home or set up a delivery window, and you aren't required to sign for the pallet(s). Instead of scheduling an appointment, arranging your schedule to be home for the delivery, and signing to confirm receipt, you can sit back and let your items come to you. If you're home at the time of the drop-off, you can request the driver place your delivery in the garage; if you're out of the house, the driver will leave it near the garage or doorstep.
This item leaves our warehouse within 1-3 Business Days
$49 Flat-Rate Shipping
Anything under $49 ships at one low price. If your order increases, your shipping stays the same!
30-Day Returns
Return all new, unused, and unassembled items in their original packaging, and we'll give you a full refund minus the cost of the original AND return shipping.
No Restocking Fee
Most companies charge a restocking fee. We just don't do business that way.
