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This item leaves our warehouse within
24 Hours
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Key Features
- No chemicals, no oils, no flare-ups
- Odorless, smokeless cubes burn up to 1300 degrees Fahrenheit
- Cubes light even when wet
Legal disclaimers and warnings
Product packaging, owners’ manuals, installation instructions, and/or operating instructions may include more information than what is shown on our website. The content on our site is intended to be used for reference purposes only. Please fully read all included manuals and documentation before installing or using this product. WARNING for California residents: this product may contain chemical(s) known to the state of California to cause birth defects, cancer, or other reproductive harm.
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Customer Reviews
4367 reviews
undisclosed
Apr 19, 2024
Grill Shell was damaged in shipping. Replacement received, but then, I found that gasket parts were missing. Emailed Masterworks customer service. It has been 3 weeks and still no parts received. And thus, STILL no working grill. Terrible.....
Wellington, NZ
Apr 18, 2024
The Masterbuilt Rotisserie is sub par and only worth getting if you're really REALLY eager for a Rotisserie on your Gravity Series. Otherwise I think the Rotisserie for the Gravity Series was an afterthought, and not well thought out. It only comes with 1 set /pair of prongs for the bar which is fatter than your normal rotisserie bar. So other rotisserie prongs won't fit. It's fiddly to fit the loaded bar into the drive mechanism. Also, unlike most other rotisserie kits it's not an easy way to mount the motor. Eg is not just clip it on and go. The motor must be screwed in via a large mounting block. Do you either dick about doing that each time to use & remove, or you leave it on permanently. Lastly, you can't mount a balance weight to the bar. And like I'm currently experiencing with my first cook, if the meat is out of balance the motor sounds like it's about to pop its cogs.
Knoxville, TN
Apr 15, 2024
The cover came fine. Maybe better than the last one that dry rotted and ripped after 2 years.
Dublin, Ohio
Apr 14, 2024
Temperature was off by 50+ degrees. All we did was spend a day building and setting this grill just to ruin all the food.
Eugene, OR
Apr 13, 2024
The rotating post and collars are poorly designed. When heated they rub causing the motor to stop rotating. This can be fixed by turning the spinning collar down to a smaller diameter.
Texas
Apr 13, 2024
Love the new pizza oven! Does a better job than just a stone.
Norfolk, MA
Apr 12, 2024
If I could give this a half star, I would. I loved the idea and had purchased this based off of some positive reviews. It turns out it was such a waste of money. It rusted after six months, the paint chipped, the interior rotted, and I constantly had a hard time with the starter. There is a reason Masterbuilt sells so many replacement parts for this grill. I had to replace one of the starters and several other parts. Consequently, less than three years later, I am shopping for a new grill.
Knightdale, NC
Apr 11, 2024
I get the box- unbox everything and just like a couple of people I've see in other reviews, I myself received damaged parts The door was dented in two places, and the right handle bracket was broken in two places . I pray that Masterbuilt will be as so kind as to send me these parts to make my grill look new as it should be it that I just purchased it today.
5 of 6 found this review helpful
Yankton South Dakota
Apr 9, 2024
I bought this unit about 3 years ago and it works still like a champ. Haven't had to replace anything yet. I will buy another one again and again. If you like charcoal and no babysitting this is calling you name! I use mine low and slow always at 225 and always mixed my charcoal hopper with pecan wood chunks!
1 user found this review helpful
undisclosed
Apr 8, 2024
DO NOT PURCHASE THIS SMOKER! IF YOU GET A LEMON THEY WILL NOT STAND BEHIND THEIR PIECE OF CRAP! I BOUGHT ONE OF THESE LESS THAN 1 YEAR AGO AND NOT 2 MONTHS INTO OWNERSHIP THE SENSORS WENT OUT. THEN THE ROTISSERIE ATTACHMENT BROKE. NOW THE ELECTRONICS IS NOT WORKING. CAN'T FOLLOW COOKING TIME AND TEMP ON MY CELL PHONE. PIECE OF CRAP AND HORRIBLE CUSTOMER SERVICE. IF YOU CONTACT CUSTOMER SERVICE ALL THEY WANT TO KNOW IS WHERE YOU PURCHASED THE REPLACEMENT PARTS. WHERE I PURCHASED REPLACEMENT PARTS SHOULD NOT MATTER. WHAT SHOULD MATTER IS THAT I HAD TO PURCHASE REPLACEMENT PARTS AT ALL WHEN IT WAS ONLY A MONTH OR SO OLD.
1 user found this review helpful
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Accessory Type | Fuel | Fuel | Fuel | Fuel |
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Grill Type | Kamado Grills | Kamado Grills | Charcoal Grills & Smokers | Charcoal Grills & Smokers |
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Shipping & Returns
Free Shipping on orders over $49
Ship your entire order to your home for free, especially the big stuff!
*Continental US only
When will my item arrive?
Once shipped, items usually arrive within 3-5 business days. While UPS and FedEx are our carriers for smaller items, be aware that larger items and orders are shipped via freight. The freight process is a bit more complicated than what we've all come to expect for small parcels, so it's important that you're prepared and understand what's required of you well before delivery day.
- Most freight products ship on a pallet
- Some carriers will call to schedule a delivery window, while others will deliver the shipment to a reasonably accessible location closest to your residence (their goal is to deliver as near a garage door as they can).
- We'll specify which process you can expect in your shipping confirmation email.
For carriers that schedule delivery appointments:
Carriers that schedule delivery appointments require you to be home for delivery and provide your signature. The delivery is made with a semi-truck with lift gate services, and the shipment is dropped off at the curb. If you authorize the shipping company to leave the delivery without a signature, BBQGuys can't be held responsible for damages that occur during delivery. As complicated as this process may seem, we've only scratched the surface here — please review our detailed guide to freight delivery so there are no surprises when a freight shipment heads your way.
For carriers that deliver without an appointment:
Carriers that deliver without an appointment don't require you to be home or set up a delivery window, and you aren't required to sign for the pallet(s). Instead of scheduling an appointment, arranging your schedule to be home for the delivery, and signing to confirm receipt, you can sit back and let your items come to you. If you're home at the time of the drop-off, you can request the driver place your delivery in the garage; if you're out of the house, the driver will leave it near the garage or doorstep.
This item leaves our warehouse within 24 Hours
$49 Flat-Rate Shipping
Anything under $49 ships at one low price. If your order increases, your shipping stays the same!
30-Day Returns
Return all new, unused, and unassembled items in their original packaging, and we'll give you a full refund minus the cost of the original AND return shipping.
No Restocking Fee
Most companies charge a restocking fee. We just don't do business that way.
