White Mountain Hearth By Empire Carol Rose 60-Inch Vent Free Propane Gas Outdoor Linear See-Through Fireplace W/ Manual Electronic Ignition & LED Light System - OLL60SP12SP
$4,699.00
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Warranty

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Empire Comfort Systems warrants against factory defects in workmanship or materials for five (5) years on all major components and one (1) year on controls and accessories.

Refer to manufacturers manual for full warranty details.

Customer Reviews (1)

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fireplace owner
South Carolina
 
★★★★★
★★★★★
Issues with LED system
The LED control module originally arrived with a broken pin which was replaced by the company. We have now used our fireplace 8 times and last night there was an LED issue again. The LED module will not turn off and did not turn itself off after 2 hours. The colors of green, blue and purple will no longer display. The only way to turn off the lights now is to cut the power to the device. I have requested an replacement part through the warranty but very disappointed to be having this issue on such an expensive fireplace insert.
 

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Questions & Answers (2)

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Question:
How much propane is needed to run this fireplace?
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Answer:
Hi Deanna, we suggest using a 20 or 30 lb propane tank, and you can find more information regarding this on Page 19 of the Owners Manual linked under the Manufacturers Downloads section.

Asked by Deanna WendtAnswered by Hunter, BBQGuys Expert

 
Question:
do you build enclosures for this or any other Gas outdoor fire places? Looking for a complete fireplace that can be placed and hooked up.
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Answer:
Hi Lou! Here are some freestanding outdoor gas fireplaces: www.bbqguys.com/outdoor-fireplaces/gas-fireplaces

Asked by LouAnswered by Tiffany

 

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Proposition 65

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WARNING: This product can expose you to chemicals, including lead, which is known to the State of California to cause cancer and birth defects or other reproductive harm. For more information go to www.p65Warnings.ca.gov.

Shipping & Returns

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Free Shipping on orders over $49

Ship your entire order to your home for free, especially the big stuff! *Continental US only

When Will My Item Arrive?

Once shipped, items usually arrive within 3–5 business days. If your item or order is large, it may ship via one of our third-party freight carriers, which deliver from semi trucks with lift gates. Freight delivery is much more complicated than standard parcel shipping — you must schedule a drop-off time, be present for the delivery, and move items from the curb to your residence, among other differences. Sound stressful? If you prepare in advance with our guide to freight delivery, it doesn’t have to be.

We strongly encourage reading the entire freight delivery guide, but here’s a quick snapshot of what you need to be ready for when you order a large package:

  • Your freight carrier will call you to schedule a delivery window of about 4–8 hours
  • You’re required to be physically present at the specified delivery location during the scheduled window
  • Freight shipments are carried in semi trucks, which have lift gates to assist with unloading
  • Freight deliveries are dropped off at the curb and no further — not up the driveway, not the porch, not the garage, and most definitely not the backyard — so it’s on you to transport packages to their intended location
  • For an easier time hauling items to your home or backyard, arrange for at least 2 helpers to be on standby during your delivery window
  • You must sign for the shipment to indicate that you’ve accepted the delivery

Again, we recommend reading our entire breakdown of freight delivery so you can become familiar with the process. Trust us when we say that getting caught off guard with the strict requirements of freight delivery can lead to a whole lot of headaches.

This item leaves our warehouse within 1-3 Business Days

$6.95 Flat-Rate Shipping

Anything under $49 ships at one low price. If your order increases, your shipping stays the same!

30-Day Returns

Return all new, unused, and unassembled items in their original packaging, and we'll give you a full refund minus the cost of the original AND return shipping.

No Restocking Fee

Most companies charge a restocking fee. We just don't do business that way.

Message to our customers: Like all retailers and manufacturers, we’re currently experiencing well-publicized supply-chain issues and steel shortages that have caused some orders to be delayed. We sincerely apologize for any inconveniences arising from this situation, and we assure you we’re making every effort to solve these problems with our vendors and logistical partners.

So, why are some orders being affected? Major ports around the world are still operating at reduced capacity because of COVID-19 restrictions — on average, container boats sit at port for about 3 weeks before being unloaded. Combine these shipping inefficiencies with a scarcity of natural resources, and virtually every industry has been crippled to some degree. Yet we acknowledge that it’s our duty to meet these challenges head-on and work toward solutions so you can enjoy more time outdoors with the people you love. We appreciate your patience as we strive to smooth out our supply chain, and we thank you for choosing us for your grilling and outdoor living needs.

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