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White Mountain Hearth By Empire 18-Inch Flint Hill Gas Log Set With Vent-Free Natural Gas Contour Burner - Manual Safety Pilot
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Warranty

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All Empire Vent-Free products carry a five (5) year limited warranty with a five (5) year limited labor warranty. Remote controls carry a one (1) year limited warranty.

Refer to manufacturers manual for full warranty details.

Customer Reviews (3)

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Jerry
Lexington, Ky
 
★★★★★
★★★★★
Assessment of logs and customer service.
I purchased this set of logs for my small fireplace. The primary purpose of the logs is for emergency use during ice storms. They are in a 12' x 20 living room, and after turning on high setting,it is toasty warms in minutes, then I put it on the low setting and it maintains the temperature nicely. Overall, we are very pleased with the set, quality, looks,etc. I was also delighted with the level of customer service from Shoppers Choice Personnel, especially David in replacing a broken log promtly, and explaining the operation of the logs. Highly recommend this log set!
 

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Robert Owensby
Choctaw, OK
 
★★★★★
★★★★★
Retired
I am very pleased with this log set. Delivery was sooner than expected. Installation was easy(30 minutes) and instructions very plain. Very pleased with flame pattern and heat output. Controls are easy to operate. Nice fit in my small fireplace. Overall, very nice set and would recommend it for anyone needing a smaller log set.
 

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Mark
Columbus, Ohio
 
★★★★★
★★★★★
Very Nice and Very Easy to Install
I replaced an existing vented set of logs with this set, and I really like the look of the logs and contour flames. Took maybe 45 minutes to get old set out and new set in...very easy. Highly recommend this log set for the price.
 

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Expert Review

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The Skinny:

  • Can fit in shallow fireplaces
  • No added charge for variable flame control
  • Nice bang for the buck

Things We Love:

The Flint Hill vent free gas log set is a a great way to add supplemental heat to your room without having to pay “an arm and a leg." This is an all-in-one package. Choose your ignition type, and you're good to go! This set has a small footprint, so it is perfect for smaller fireplaces with shallow depths. The best part about this set is that the basic manual safety pilot sets come standard with variable flame control, allowing you to control the height of your flames and not just an on/off switch.

Things To Consider:

Although this set may lack in realism compared to other vent-free sets, it is great for adding supplemental heat at a great price.

Overall Rating

3.2 (out of 5)
Popularity
4.0 (what's this)
Log Realism
2.0 (what's this)
Flame Realism
1.5 (what's this)
Ember Glow
1.0 (what's this)
Heat Output
5.0 (what's this)
Value
5.0 (what's this)
Warranty
3.0 (what's this)
Durability
4.0 (what's this)

Questions & Answers (0)

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Proposition 65

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WARNING: This product can expose you to chemicals, including lead, which is known to the State of California to cause cancer and birth defects or other reproductive harm. For more information go to www.p65Warnings.ca.gov.

Shipping & Returns

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Free Shipping on orders over $49

Ship your entire order to your home for free, especially the big stuff! *Continental US only

When Will My Item Arrive?

Once shipped, items usually arrive within 3–5 business days. If your item or order is large, it may ship via one of our third-party freight carriers, which deliver from semi trucks with lift gates. Freight delivery is much more complicated than standard parcel shipping — you must schedule a drop-off time, be present for the delivery, and move items from the curb to your residence, among other differences. Sound stressful? If you prepare in advance with our guide to freight delivery, it doesn’t have to be.

We strongly encourage reading the entire freight delivery guide, but here’s a quick snapshot of what you need to be ready for when you order a large package:

  • Your freight carrier will call you to schedule a delivery window of about 4–8 hours
  • You’re required to be physically present at the specified delivery location during the scheduled window
  • Freight shipments are carried in semi trucks, which have lift gates to assist with unloading
  • Freight deliveries are dropped off at the curb and no further — not up the driveway, not the porch, not the garage, and most definitely not the backyard — so it’s on you to transport packages to their intended location
  • For an easier time hauling items to your home or backyard, arrange for at least 2 helpers to be on standby during your delivery window
  • You must sign for the shipment to indicate that you’ve accepted the delivery

Again, we recommend reading our entire breakdown of freight delivery so you can become familiar with the process. Trust us when we say that getting caught off guard with the strict requirements of freight delivery can lead to a whole lot of headaches.

$6.95 Flat-Rate Shipping

Anything under $49 ships at one low price. If your order increases, your shipping stays the same!

30-Day Returns

Return all new, unused, and unassembled items in their original packaging, and we'll give you a full refund minus the cost of the original AND return shipping.

No Restocking Fee

Most companies charge a restocking fee. We just don't do business that way.

Message to our customers: Like all retailers and manufacturers, we’re currently experiencing well-publicized supply-chain issues and steel shortages that have caused some orders to be delayed. We sincerely apologize for any inconveniences arising from this situation, and we assure you we’re making every effort to solve these problems with our vendors and logistical partners.

So, why are some orders being affected? Major ports around the world are still operating at reduced capacity because of COVID-19 restrictions — on average, container boats sit at port for about 3 weeks before being unloaded. Combine these shipping inefficiencies with a scarcity of natural resources, and virtually every industry has been crippled to some degree. Yet we acknowledge that it’s our duty to meet these challenges head-on and work toward solutions so you can enjoy more time outdoors with the people you love. We appreciate your patience as we strive to smooth out our supply chain, and we thank you for choosing us for your grilling and outdoor living needs.

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