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Broan 40-Inch 900 CFM Island Chimney-Mount Range Hood - 637004
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Broan warrants to the original consumer purchaser of its products that such products will be free from defects in materials or workmanship for a period of one year from the date of original purchase.

Customer Reviews (2)

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100% of reviews recommend this product

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4.00
★★★★★ ★★★★★ 4.0
RW01
Eugene, OR, USA
Verified Purchaser
Broan - BV
 
★★★★★ ★★★★★ 4.0

Good product, but installation instructions are horrible.

Mounting instructions are horrible. I came back from a business trip and the contractor had already mounted the steel mounting structure. The drywall had been done and painted, but he mounted it upside down because the gasket was on the wrong end. You should clearly mark which piece goes up and which piece goes down. I would suggest with different colors of paint or at least some different colors of tape. It would have been a horrible situation, but I have a machine shop on my property and was able to put new mounting studs, made a template for the upper portion and drilled holes to finally get it mounted. Many hours were wasted on this project needlessly, which cost me a lot of extra expense. It wouldn't take much effort to make clear instructions and mark the parts to ensure error free mounting. You should also give instructions for how to cut the outer shroud. We have a sloped ceiling, and the contractor had a sheet metal shop cut the upper portion. They used tin snips, and all four sides had dents. I had to recut the upper shroud myself in my shop. If your management wants to improve their image and inform customers how to cut the upper shroud, I'd be glad to share this information to save others a lot of grief. Once installed the product functions very well and looks good.

 

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RW01
Eugene, OR, USA
Broan - BV
 
★★★★★ ★★★★★ 4.0

Good product, but installation instructions are horrible.

Mounting instructions are horrible. I came back from a business trip and the contractor had already mounted the steel mounting structure. The drywall had been done and painted, but he mounted it upside down because the gasket was on the wrong end. You should clearly mark which piece goes up and which piece goes down. I would suggest with different colors of paint or at least some different colors of tape. It would have been a horrible situation, but I have a machine shop on my property and was able to put new mounting studs, made a template for the upper portion and drilled holes to finally get it mounted. Many hours were wasted on this project needlessly, which cost me a lot of extra expense. It wouldn't take much effort to make clear instructions and mark the parts to ensure error free mounting. You should also give instructions for how to cut the outer shroud. We have a sloped ceiling, and the contractor had a sheet metal shop cut the upper portion. They used tin snips, and all four sides had dents. I had to recut the upper shroud myself in my shop. If your management wants to improve their image and inform customers how to cut the upper shroud, I'd be glad to share this information to save others a lot of grief. Once installed the product functions very well and looks good.

 

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WARNING: Cancer and Reproductive Harm - www.p65Warnings.ca.gov

Shipping & Returns

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Free Shipping on orders over $49

Ship your entire order to your home for free, especially the big stuff! *Continental US only

When will my item arrive?

Once shipped, items usually arrive within 3-5 business days. While UPS and FedEx are our carriers for smaller items, be aware that larger items and orders are shipped via freight. The freight process is a bit more complicated than what we’ve all come to expect for small parcels, so it’s important that you’re prepared and understand what’s required of you well before delivery day.

  • Most freight products ship on a pallet
  • Some carriers will call to schedule a delivery window, while others will deliver the shipment to a reasonably accessible location closest to your residence (their goal is to deliver as near a garage door as they can).
  • We’ll specify which process you can expect in your shipping confirmation email.

For carriers that schedule delivery appointments:

Carriers that schedule delivery appointments require you to be home for delivery and provide your signature. The delivery is made with a semi-truck with lift gate services, and the shipment is dropped off at the curb. If you authorize the shipping company to leave the delivery without a signature, BBQGuys can’t be held responsible for damages that occur during delivery. As complicated as this process may seem, we’ve only scratched the surface here — please review our detailed guide to freight delivery so there are no surprises when a freight shipment heads your way.

For carriers that deliver without an appointment:

Carriers that deliver without an appointment don’t require you to be home or set up a delivery window, and you aren’t required to sign for the pallet(s). Instead of scheduling an appointment, arranging your schedule to be home for the delivery, and signing to confirm receipt, you can sit back and let your items come to you. If you’re home at the time of the drop-off, you can request the driver place your delivery in the garage; if you’re out of the house, the driver will leave it near the garage or doorstep.

$6.95 Flat-Rate Shipping

Anything under $49 ships at one low price. If your order increases, your shipping stays the same!

30-Day Returns

Return all new, unused, and unassembled items in their original packaging, and we'll give you a full refund minus the cost of the original AND return shipping.

No Restocking Fee

Most companies charge a restocking fee. We just don't do business that way.

Message to our customers: Like all retailers and manufacturers, we’re currently experiencing well-publicized supply-chain issues and steel shortages that have caused some orders to be delayed. We sincerely apologize for any inconveniences arising from this situation, and we assure you we’re making every effort to solve these problems with our vendors and logistical partners.

So, why are some orders being affected? Major ports around the world are still operating at reduced capacity because of COVID-19 restrictions — on average, container boats sit at port for about 3 weeks before being unloaded. Combine these shipping inefficiencies with a scarcity of natural resources, and virtually every industry has been crippled to some degree. Yet we acknowledge that it’s our duty to meet these challenges head-on and work toward solutions so you can enjoy more time outdoors with the people you love. We appreciate your patience as we strive to smooth out our supply chain, and we thank you for choosing us for your grilling and outdoor living needs.

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