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Napoleon Woodland Series 18-Inch Electric Log Set
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Warranty

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Electrical components and wearable parts such as fan/heater, motors, switches, nylon bearing components and remote controls are covered and Napoleon will provide replacement parts free of charge during the first two (2) years of limited warranty. One (1) year of labour is included in this warranty.

Refer to manufacturers manual for full warranty details.

Customer Reviews (6)

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Hickman117
44149
Verified Purchaser
Napoleon Fireplaces - BV
 
★★★★★
★★★★★
So Realistic!
I compared against other log sets on the market and could not pass up on the Woodland set. The flames are nice and vibrant and the ember bed adds to the realism.
 

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fxfdz
Toronto
Verified Purchaser
Napoleon Fireplaces - BV
 
★★★★★
★★★★★
It Works as expected
It looks nice, is not that expensive as other ones, 27" will warm up the place really nice
 

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GG61
Kingston
Verified Purchaser
Napoleon Fireplaces - BV
 
★★★★★
★★★★★
Realistic
Love the realistic look of the ember log. After a decade we finally replaced the candles in our old fireplace with this log set. I was leery about buying it, fearing it would look fake. We couldn't be happier!
 

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SJPerers
STRONGSVILLE
Verified Purchaser
Napoleon Fireplaces - BV
 
★★★★★
★★★★★
Loved it when it worked!
I just purchased this in November and it was beautiful. Unplugged it while I was painting and when I plugged it back in, nothing worked. Really frustrating and I don't know who to contact. It was beautiful but now, not so much.
 

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fredH77
Vancouver, BC
Verified Purchaser
Napoleon Fireplaces - BV
 
★★★★★
★★★★★
no heat after 1 year
after a year and no more warranty, it no longer puts out any heat. just clicks. light still works, but always been very dim.
 

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Disappointed Buyer
Montreal, Quebec
Verified Purchaser
Napoleon Fireplaces - BV
 
★★★★★
★★★★★
Nice Ambiance, No Heat
Although it is a cute replacement for what was a wood-burning fireplace, this electric fireplace does an extremely poor job heating. If you are not directly in front of the vent, you do not feel the heat. I definitely regret this purchase. Should have done my research first.
 

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Expert Review

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The Skinny:

  • Realistic logs molded from real wood
  • Easily installation and maintenance
  • Included remote control puts you in charge of heat, flame display, and timer

Things We Love:


Lifelike and User-friendly

The Napoleon Woodland Series electric log set combines the convenience of an electric fireplace with the look of real logs to create a truly enjoyable home heating experience. Thanks to the hand-painted resin logs molded from actual pieces of burned wood, these units give off a realistic appearance that pairs well with the lifelike ember bed and LED flame display. Additionally, Woodland Series models are meant to be set up in an existing fireplace with no special installation parts or ventilation needed. Simply place the electric log set in the opening and hardwire it or plug it into a standard, 120-volt outlet.

Variety of Options

You can choose from two different heat settings and six distinct temperature options, allowing you to warm your space just the way you like it. No matter which heat level you choose, the fan-forced heater packs 5,000 BTUs to warm up to 400 square feet. We particularly love that these electric log sets come with a remote that puts you in control of the flame lighting and ember bed in addition to the heat output. It even has a handy timer so you can just sit back and enjoy the ambiance and warmth of your Woodland Series electric log set without worrying about turning it off. And because not all fireplace openings are the same size, Napoleon produces these models in widths of 18, 24, and 27 inches.

Things To Consider:

Keep in mind that units in the Woodland Series are designed to be used in an existing fireplace. If you’d like yours to be hardwired rather than plugged in, you must contact a professional electrician for installation. For more information about this collection of electric log sets, get in touch with our hearth and home experts by calling 1-877-743-2269 today!

Overall Rating

4.1 (out of 5)
Quality
3.5 (what's this)
Performance
4.5 (what's this)
Features
4.0 (what's this)
Value
4.5 (what's this)

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Proposition 65

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WARNING: This product can expose you to chemicals including lead and lead compounds,which are known to the State of California to cause cancer, and chemicals including BBP andDEHP, which are known to the State of California to cause birth defects or other reproductiveharm. For more information, go to www.P65Warnings.ca.gov.

Shipping & Returns

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Free Shipping on orders over $49

Ship your entire order to your home for free, especially the big stuff! *Continental US only

When Will My Item Arrive?

Once shipped, items usually arrive within 3–5 business days. If your item or order is large, it may ship via one of our third-party freight carriers, which deliver from semi trucks with lift gates. Freight delivery is much more complicated than standard parcel shipping — you must schedule a drop-off time, be present for the delivery, and move items from the curb to your residence, among other differences. Sound stressful? If you prepare in advance with our guide to freight delivery, it doesn’t have to be.

We strongly encourage reading the entire freight delivery guide, but here’s a quick snapshot of what you need to be ready for when you order a large package:

  • Your freight carrier will call you to schedule a delivery window of about 4–8 hours
  • You’re required to be physically present at the specified delivery location during the scheduled window
  • Freight shipments are carried in semi trucks, which have lift gates to assist with unloading
  • Freight deliveries are dropped off at the curb and no further — not up the driveway, not the porch, not the garage, and most definitely not the backyard — so it’s on you to transport packages to their intended location
  • For an easier time hauling items to your home or backyard, arrange for at least 2 helpers to be on standby during your delivery window
  • You must sign for the shipment to indicate that you’ve accepted the delivery

Again, we recommend reading our entire breakdown of freight delivery so you can become familiar with the process. Trust us when we say that getting caught off guard with the strict requirements of freight delivery can lead to a whole lot of headaches.

$6.95 Flat-Rate Shipping

Anything under $49 ships at one low price. If your order increases, your shipping stays the same!

30-Day Returns

Return all new, unused, and unassembled items in their original packaging, and we'll give you a full refund minus the cost of the original AND return shipping.

No Restocking Fee

Most companies charge a restocking fee. We just don't do business that way.

Message to our customers: Like all retailers and manufacturers, we’re currently experiencing well-publicized supply-chain issues and steel shortages that have caused some orders to be delayed. We sincerely apologize for any inconveniences arising from this situation, and we assure you we’re making every effort to solve these problems with our vendors and logistical partners.

So, why are some orders being affected? Major ports around the world are still operating at reduced capacity because of COVID-19 restrictions — on average, container boats sit at port for about 3 weeks before being unloaded. Combine these shipping inefficiencies with a scarcity of natural resources, and virtually every industry has been crippled to some degree. Yet we acknowledge that it’s our duty to meet these challenges head-on and work toward solutions so you can enjoy more time outdoors with the people you love. We appreciate your patience as we strive to smooth out our supply chain, and we thank you for choosing us for your grilling and outdoor living needs.

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