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Napoleon Prestige 500 Natural Gas Grill with Infrared Rear Burner - P500RBNSS-3
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Warranty

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Lifetime Warranty

Napoleon offers a Presidents Limited Lifetime Warranty. The aluminum castings, stainless steel base, stainless steel lid, porcelain enamel lid, and stainless steel cooking grids are warranted for a lifetime. The stainless steel tube burners and porcelain-enameled cast iron cooking grids are warranted for ten (10) years, plus half off for life. The stainless steel sear plates, stainless steel infrared rotisserie burner, and ceramic infrared burners (excluding screen) are warranted for five (5) years, plus half off for life. All other parts are warranted for two (2) years.

Refer to manufacturers manual for full warranty details.

Customer Reviews (14)

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Grill Master John
New Castle, Co.
Verified Reviewer
Napoleon Grills - BV
 
★★★★★ ★★★★★ 5.0

Great product!

The grill Is phenomenal to say the least. The only issue I have, is that the side infrared burner tends to get blown out by the wind. I just have to keep an eye on it if using. The rear burner with rotisserie works great. Great product, fast shipping and easy setup.

 

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Steve Davies
Stettler Alberta
Verified Reviewer
Napoleon Grills - BV
 
★★★★★ ★★★★★ 5.0

Over the Moon

Assembly was straightforward, out of the box, and operating within an hour. The quality is fantastic, and what made me choose the Prestige 500 was the placement for the rotisserie; someone took the time to design the BBQ with the rotisserie in operation. For all other, BBQs I have purchased, you need to remove the grills, and even then, sometimes there was insufficient room to use the rotisserie properly. My second favorite things are the side burner and the rear burner when rotisserie. With the lifetime warranty, this will be the last BBQ I buy. As soon as you open the box, you can tell it was Canadian-made.

 

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Mooseman
Undisclosed
Verified Reviewer
Napoleon Grills - BV
 
★★★★★ ★★★★★ 5.0

BARBIQUE LOOKS LIKE A UFO ON MY DECK

Should have had this long ago was missing somthing great .great bq.

 

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Nancy
Undisclosed
Napoleon Grills - BV
 
★★★★★ ★★★★★ 5.0

Best Grill For Me

Rotisserie and I fared burner are excellent. Great grill with consistent heating.

 

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Daniel
Repentigny, Québec
Verified Purchaser
Napoleon Grills - BV
 
★★★★★ ★★★★★ 5.0

Great value

I bougth this 7 years ago And still perfect

 

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GEO.2004
CRYSTAL LAKE ILL
Verified Purchaser
Napoleon Grills - BV
 
★★★★★ ★★★★★ 5.0

WORKS GREAT WELL BUILT

JUST GOT ,STILL TO COLD TO REALLY ENJOY IT. SO FAR VERY NICE . SO FAR CHICKEN ,BURGERS BRATS. HEAT UP FAST.

 

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Mobarker
Wa
Verified Purchaser
Napoleon Grills - BV
 
★★★★★ ★★★★★ 5.0

Excellent grill

Had this grill for about 3 weeks now and I am amazed by how it heats up fast and how it cooks evenly.I made chicken and ribs and some melt in your mouth steaks.I should have bought one of grills years ago.totally would recommend to any one.

 

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lisa53
Montreal, Qc
Verified Purchaser
Napoleon Grills - BV
 
★★★★★ ★★★★★ 5.0

Best BBQ ever

The BBQ is such a pleasure to use. I actually just completed a BBQ cooking class, and am enjoying it even more. My food is juicy, delicious and evenly cooked.

 

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lisa53
Montreal, Qc
Verified Purchaser
Napoleon Grills - BV
 
★★★★★ ★★★★★ 5.0

Best BBQ ever

The BBQ is such a pleasure to use. I actually just completed a BBQ cooking class, and am enjoying it even more. My food is juicy, delicious and evenly cooked.

 

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lisa53
Montreal, Qc
Verified Purchaser
Napoleon Grills - BV
 
★★★★★ ★★★★★ 5.0

Best BBQ ever

The BBQ is such a pleasure to use. I actually just completed a BBQ cooking class, and am enjoying it even more. My food is juicy, delicious and evenly cooked.

 

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Proposition 65

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WARNING: This product can expose you to chemicals including soot, which are knownto the State of California to cause cancer, and chemicals including carbon monoxide, whichare known to the State of California to cause birth defects or other reproductive harm. Formore information go to www.p65Warnings.ca.gov.

Shipping & Returns

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Free Shipping on orders over $49

Ship your entire order to your home for free, especially the big stuff! *Continental US only

When will my item arrive?

Once shipped, items usually arrive within 3-5 business days. While UPS and FedEx are our carriers for smaller items, be aware that larger items and orders are shipped via freight. The freight process is a bit more complicated than what we’ve all come to expect for small parcels, so it’s important that you’re prepared and understand what’s required of you well before delivery day.

  • Most freight products ship on a pallet
  • Some carriers will call to schedule a delivery window, while others will deliver the shipment to a reasonably accessible location closest to your residence (their goal is to deliver as near a garage door as they can).
  • We’ll specify which process you can expect in your shipping confirmation email.

For carriers that schedule delivery appointments:

Carriers that schedule delivery appointments require you to be home for delivery and provide your signature. The delivery is made with a semi-truck with lift gate services, and the shipment is dropped off at the curb. If you authorize the shipping company to leave the delivery without a signature, BBQGuys can’t be held responsible for damages that occur during delivery. As complicated as this process may seem, we’ve only scratched the surface here — please review our detailed guide to freight delivery so there are no surprises when a freight shipment heads your way.

For carriers that deliver without an appointment:

Carriers that deliver without an appointment don’t require you to be home or set up a delivery window, and you aren’t required to sign for the pallet(s). Instead of scheduling an appointment, arranging your schedule to be home for the delivery, and signing to confirm receipt, you can sit back and let your items come to you. If you’re home at the time of the drop-off, you can request the driver place your delivery in the garage; if you’re out of the house, the driver will leave it near the garage or doorstep.

$6.95 Flat-Rate Shipping

Anything under $49 ships at one low price. If your order increases, your shipping stays the same!

30-Day Returns

Return all new, unused, and unassembled items in their original packaging, and we'll give you a full refund minus the cost of the original AND return shipping.

No Restocking Fee

Most companies charge a restocking fee. We just don't do business that way.

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