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Napoleon Plazmafire 24-Inch Wall Mount Vent Free Propane Gas Fireplace W/ Electronic Ignition And Curved Glass Front - WHVF24P

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Warranty

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Lifetime Warranty

The following materials are warranted for a lifetime: combustion chamber, heat exchanger, stainless steel burner, Phazer logs and embers, rocks, ceramic glass, gold plated parts, porcelainized enameled components and aluminum extrusion trims. Electrical components and wearable parts are covered at no charge during the first year. Labor related to warranty repair (with prior approval of an authorized company official) is also covered at no charge within the first year.

Refer to manufacturers manual for full warranty details.

Customer Reviews (1)

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Larry F
Zephyr Cove, NV
Verified Purchaser
Napoleon Fireplaces - BV
 
★★★★★ ★★★★★ 5.0

Overall a great fireplace insert!

My Napoleon XIR4-1N insert was installed in December 2019 and has performed flawlessly and the automatic temperature control on the remote works well. My only niggle is that the background light "night light" no longer operates and I need a new bulb for that.

 

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Proposition 65

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WARNING: This product can expose you to chemicals including lead and lead compounds,which are known to the State of California to cause cancer, and chemicals including BBP andDEHP, which are known to the State of California to cause birth defects or other reproductiveharm. For more information, go to www.P65Warnings.ca.gov.

Shipping & Returns

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Free Shipping on orders over $49

Ship your entire order to your home for free, especially the big stuff! *Continental US only

When will my item arrive?

Once shipped, items usually arrive within 3-5 business days. While UPS and FedEx are our carriers for smaller items, be aware that larger items and orders are shipped via freight. The freight process is a bit more complicated than what we’ve all come to expect for small parcels, so it’s important that you’re prepared and understand what’s required of you well before delivery day.

  • Most freight products ship on a pallet
  • Some carriers will call to schedule a delivery window, while others will deliver the shipment to a reasonably accessible location closest to your residence (their goal is to deliver as near a garage door as they can).
  • We’ll specify which process you can expect in your shipping confirmation email.

For carriers that schedule delivery appointments:

Carriers that schedule delivery appointments require you to be home for delivery and provide your signature. The delivery is made with a semi-truck with lift gate services, and the shipment is dropped off at the curb. If you authorize the shipping company to leave the delivery without a signature, BBQGuys can’t be held responsible for damages that occur during delivery. As complicated as this process may seem, we’ve only scratched the surface here — please review our detailed guide to freight delivery so there are no surprises when a freight shipment heads your way.

For carriers that deliver without an appointment:

Carriers that deliver without an appointment don’t require you to be home or set up a delivery window, and you aren’t required to sign for the pallet(s). Instead of scheduling an appointment, arranging your schedule to be home for the delivery, and signing to confirm receipt, you can sit back and let your items come to you. If you’re home at the time of the drop-off, you can request the driver place your delivery in the garage; if you’re out of the house, the driver will leave it near the garage or doorstep.

$6.95 Flat-Rate Shipping

Anything under $49 ships at one low price. If your order increases, your shipping stays the same!

30-Day Returns

Return all new, unused, and unassembled items in their original packaging, and we'll give you a full refund minus the cost of the original AND return shipping.

No Restocking Fee

Most companies charge a restocking fee. We just don't do business that way.

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